Guest User
January 15, 2023
Before we travelled they forced us to make a money transaction to their bank account. They didn’t accept PayPal neither did they wanna do it through ***********. They only accepted a transaction through the bank. When we transferred the money the claimed that they haven’t received it and didn’t want to give us a room. They said there were non left. After arguing with them they gave us a room (suddenly they were rooms left then) and when we were about to leave they forced us to pay again. When we tried to contact them after we got home, they just read our messages, which they also did the days up to our umrah trip. To this day we haven’t got our money bank and they are not answering. On top of that the workers can’t speak English and are very rude. There are so many other hotels whith better service in Mecca.