The staff are lovely but they don’t volunteer information; you have to ask a lot of questions from some of them to get information on things like WiFi, food options, when the pool closes. They really need to get rid of the Macaw Parrots! Come on! It’s 2023…exploitation of animals is terrible for business, not an attraction. Ironically, after saying this…Best part about staying here is the family of kittens and cats that come to say hi! They aren’t exploited, in fact you can see some of the staff’s frustration with them around but I loved it. The staff in the bar/restaurant were awesome. I was given a room right off of the noisiest area of the hotel when I was only getting a few hours of sleep before having to be at the airport early when there was a major celebration going on in Managua so most of th the hotel guest were very loud and stayed up late. These are things they don’t think about when assigning rooms. If you’re given room 301, I would consider staying elsewhere; you can hear everything everyone says while having dinner or late night drinks.