Hotels near University Tower 1 in Manila

Positive: • Front desk is very approachable and gives us the things that we need [towel, tissue, floor rug] • Located at the heart of universities. Closest to UST. Negative • Room has cockroaches • Bedsheet has stains

During my recent 3-day, 2-night stay at Swiss-Belhotel Blulane in Manila, the overall experience left much to be desired. While the hotel had potential, the importance of providing quality service to guests seemed inconsistent. Firstly, there was a noticeable discrepancy in the service provided by the on-the-job trainees. While some displayed genuine warmth and eagerness to assist, others seemed hesitant, particularly when they perceived that a guest might not offer a tip. This attitude detracted from the overall guest experience and contradicted the essence of hospitality, which should prioritize genuine care and assistance regardless of gratuity. Additionally, the functionality of the elevators was a significant inconvenience. With only one elevator in operation, guests frequently experienced delays and overcrowding, resulting in frustration and inconvenience. This issue significantly impacted the efficiency of guest movement within the hotel and should be addressed promptly to enhance overall satisfaction. In conclusion, while this hotel in Manila has potential, there are notable areas for improvement, particularly in ensuring consistent and genuine guest service and addressing operational inefficiencies such as elevator functionality. By instilling in all staff members, including trainees, a genuine commitment to hospitality and service excellence, the hotel can elevate the overall guest experience and distinguish itself as a premier destination for travelers.

This is the second time we are staying in this hotel. The last time was last June and we exactly had the same problem still. The last time we went here, they mentioned that wifi is not working since there's something that needs to be fixed. Fast forward to 4 months later, the lady in the front desk presented the wifi username and password but when we tried to connect, no internet still. The last time we went here, they gave us a different remote to the TV. Now, we got the right remote but lady mentioned that it's not cable TV but we can watch something thru the net. Poof. It's also not connected. The beds are comfy tho but pillows' too thin. The faucet in the sink was damaged. They don't have other amenities. Location is okay if you want to explore UST, quiapo, or divisoria. Overall, value for money, we've stayed to other hotels with way better deals than here.

The hotel is pretty okay for the price. The ac is super loud and it's situated in a very shady part of town. The water in the sink and shower is quite weird and they sadly only had the old plugs. The employees were amazing and very accommodating. For the price, the hotel is okay.

Very good, my brother's service is very good, there is also a refrigerator in the room, and although the twin room we booked is no longer available, he upgraded us to a family room for free, the price is very affordable, and the surrounding Filipino restaurants charge very cheap, it is recommended

Good Location Reasonable Price and Comfortable Space and also Excellent Education to all Staffs*** And Reception's Young Ladies Staffs were very beautiful with Sweet kind Explanation. Their Performances and looks levels are almost same Shangri la hotel Horizon club Reception staff and Diamond Hotel Manila Club Lounge Reception Young Ladies Staff**** Sweet Excellent****

I got to stay here because I'm ordered to follow protocol entering the country. I have to be quarantined for couple of days. However, I encountered couple of issues that I think I need to address with. 1. When my flight was cancelled I wasn't given the opportunity to reschedule my date of arrival. Imagine how exhausting it is after a long flight to call agency after agency to get another connecting flights. I had to call to reschedule/cancel swab testing coz of the cancelled flight. I had to call the hotel in manila (RedDoorz near Quiapo Church) to bypass and to consider rescheduling the date of my arrival because it was so hard to get connected with an agent over the phone but it wasn't granted. So I ended up paying a night of a room without even staying in there. 2. The front desk who checked me in was rude, not even helpful at all. I asked her when I checked in if there's a WIFI. She said its in the back of my key. When I got to my room. I checked the back of my key. It's a combination of number. I know I'm not blind but it never goes through. I called her and she said that's the only password she could give me. I called her again in an hour and she keeps saying the same thing so I gave up since its 2 in the morning and I just decided to fix everything tomorrow when I wake up. 3. I called the front desk about the same issue from the evening. They said the WIFI password is only located at the back of my room key. And they said they will try to look for something else and will call me back. 2 hours passed nobody called me. I had to go downstairs regardless I'm on 'quarantine' because no one seems to be helpful at all. Caught them laughing and chitchatting in the lobby when I'm struggling to get access to WIFI to settle some things to do with appointments etc. A nice lady came to my room and help me access the WIFI. It was quick. I asked her how she did it, She said there's a different WIFI password the management just happen to change it long ago and the password at the back of my key is so outdated. So I was speechless. From the night to the afternoon I was told the same thing that it was just at the back of the key. 4. I noticed 2 small cockroaches in my room which I don't really find it disturbing but for a business a running a hotel its a big NO NO NO. 5. My second night was horrifying. I woke up in the middle of the night and felt something was crawling in my back. I was too tired and sleepy to care for it. About a couple of minutes my oranges that was just sitting in the table fell out from the plastic bag. I find it strange but I was damn tired. Later this morning I found out that there's a rat bite in my orange, my cheez whiz and even the soap that I placed in the bathroom sink had a bite on it. I called the FD and someone came in to my room. I was shocked to be asked by a guard to check if there's a visible hole anywhere in my room. He told me that how would a rat came in to my room when its all closed. I'm assuming he is not think

We notify our booking that we will arrive late to check in. Once we’ve arrive around 10pm, the guard help us to our bags and go to the front desk and wait for 5min to open their booking system. We just got surprised that our room is not yet prepared and one thing got irritated me is the front desk staff don’t know if there’s still rooms available but we booked the hotel 2days prior. We booked a One Queen room and only available left is a two double bed room. We have no choice just to get the last room left and the ac is not working properly and need to call a staff to fix it. Also requested to get an wake up call but no one call us and woke up about 10am late. We went downstairs and complain about what happened since last night. The front desk on duty by morning i think is an intern yet but they told us wait for someone who will assist to our issue. Another thing what happened since we woke up late and our free breakfast is until 10am only i remember and the biggest upset is we just requested for late check out since for the inconvenience we need to fix our stuff (woke up late), a random staff surprised us to open the door without having knocking down and he used master key and the staff told its check out time. I replied and said that they didn’t inform their staff and surprisingly will open the door getting out our privacy? Old hotel and bad service, I will not stay at this property again even for short night sleep

The location of this hotel is not good, there are shopping centers nearby, there are quite a lot of people here shopping, it feels a bit messy. However, the room itself is not bad, the double room we stayed in was quite spacious, the equipment inside was also very complete, the breakfast attached to the accommodation also helped us to the room.

The check in was smooth despite last minute booking at late night. It's close to LRT Bambang and 1km from LRT Recto and near UST area, which was convenient enough. The hotel is newly renovated although the room size is small. Wifi works well in room. Shower room was clean. Bottled water and the RedDoorz amenities were provided. The only thing that annoyed me was a loud noise of the window-type A/C. Overall, I enjoyed my stay at this new RedDoorz.