Hotel Buena Vista Reviews

It is a pleasure to stay at this hotel because of its cleanliness and the services it provides. Despite the fact that the property is old and needs some renovation, I am still happy to leave a very good review. The hotel provides a free shuttle service to Matsumoto station. Additionally, it offers complimentary onsen access at another hotel, with shuttle bus service included. Hotel guests should make full use of these. Reminder: To ensure your seat at the onsen, please make the reservation by 9am every day. I will stay at this hotel again when I visit Matsumoto next time.

Buena Vista was perfect from the moment we walked to the entrance. A very friendly, smartly dressed member of staff greeted us and took us to the check in desk which is in a lovely vibrant reception area. We had quite a small room with no shelves but it was comfortable and had an excellent shower. The breakfasts were in a fairly small area, which makes it feel a little crowded, but we always got a table and the food was varied. We tried the buffet one night which had nice food but it was warm rather than hot. We then tried the Chinese restaurant which was excellent - quality food, served by friendly staff for reasonable prices. This hotel is in a great location as it’s only a few minutes from the station. The staff were all excellent - professional and friendly.

Great hotel, shuttle service to the Station but only 9 minutes walk. Breakfast was one of the best i've ever had. My family agrees too. Rooms were small but comfortable.

Quite a grand hotel and we saw various tour groups during our stay here. Location is central and a short walk from the Matsumoto train station. There isn't much to see in Matsumoto itself besides the castle which isn't that big or grand but we used Matsumoto as a base for a day trip to Kamikochi which was beautiful.

The people was amazing, the location is great and the bead is very comfy, is clean and is close to the station also in 2 min there are at 7/11.

Very polite personal, great place to stay and breakfast was very good..🫶

Clean with very good facilities, particularly the washing and drying machine which caters for our laundry needs. Breakfast is tasty with various kinds of food. Really appreciate the shuttle bus service to nearby JR station upon check out. Staff is helpful. Excellent hotel during my stay in Japan. Highly recommended.

Good location, spacious room, provide complimentary onsen coupon at another hotel, helpful and friendly staff which is considered excellent. The only area to be improved is the wifi which was not steady. Will choose this hotel again if I visit Matsumoto in the future.

The location is near but consider as far walking from station. It’s very far from the walking streets/ town and castle (approx 1km or slightly more). The bus/ transport couldn’t stop exact to those area hence walking is required. If you wanted to stay close to the station, there’s more better choices which more straight forward locate from the stations. Hotel buena vista just not as straight forward. The staff is just junior inexperience. I have phone data issue and ask for wifi assistance. The wifi in the lobby is so weak that I couldn’t connect. I ended up going back to JR station to get the public wifi to fix my data. Staff just look at me without offering any solutions. But one staff is kind and he stood at the lobby. He handed me the Matsumoto map for my exploring before the 3pm check in. Hey, I expected this is done by the one at the counter not this gentleman who stand at the hotel lobby! When it mentioned hotel buena vista has good cafe etc etc .. it’s actually dated and nothing to shout about. However the perks is to book a slot and visit the sister hotel closer to the mountain with the provided shuttle bus for their onsen facilities. That was top notch !!! Please book it earlier before it’s gone. However the slot available is dinner time. So please consider it.

Nice staff , good service , clean room , proper amenities, good location.

The hotel is conveniently located near Matsumoto Station. It's around 5 minutes away and has many shops nearby. They have a van to support sending guests to the bus station and train station, and the driver is so nice.

Short walk about 5-7mins from Matsumoto Station. Apparently this is one of the grandest hotel there. My room is small but really clean. I would stay here again if im visiting Matsutmoto

Clean hotel and very nice lobby.  The room itself was clean, but a bit expensive.  Free amenities in the room were nice and two 500ml bottles of water were also provided.  The breakfast was wonderful. Would highly recommend giving it a try.  We had originally booked for 1 person and upgraded to two (nothing changed about the room. Still same room just permission for one extra person to sleep there.) and it was almost as expensive as booking a second room. It would have been much cheaper to cancel the reservation we had and rebook it online for two people. Maybe not a common situation but do not upgrade at the hotel itself.

The hotel is beautiful and very clean.the staff also is kind.