JanMarie
March 20, 2024
Originally, we selected and paid for a room with 2 queen beds. When we arrived and checked in we were given a room with 1 queen bed. We brought this to the manager's attention who advised us that the hotel was full, but they had another room with 1 queen bed and she gave that to us free of charge which was great. She was awesome in helping us. However, this change was not shared with the person who was checking us out as she tried to charge us for the additional room and then chastised us for going through a 3rd party to make reservations.
The towels in my room were damp not at all dry. So that was weird.
The staff was nice, but the communication between the 3rd party reservations and the hotel really needs improvement. We were made to feel like it was our fault for not reserving the room directly from Best Western McMinnville.