Verified traveler
February 6, 2024
This hotel is not busy, few cars in the lot, very few people in the hotel. I have a quiet room facing north. I’ve stayed here many times over 10 years. For whatever reason, I was placed next to a room that has a LOUD GROUP who also smoke … yet could’ve easily been placed in a room with no one on the other side. This is so unacceptable - surely it can be seen in the system if there is a larger group with adjoining rooms, which seemed to be the case dur to the many people I could easily hear. Cleanliness is good today, though not always. Some rooms have gotten really dingy over the years. Location great, some good people. The noise started at 5pm and went on well after midnight, yet it wasn;’t a loud party per se, and I had hoped they’d quiet down. I was too exhausted to change rooms and didn’t want more problems if I complained. I”m extremely surprised that the actual stay of every guest isn;t considered at all, and someone would even be placed this way when there are plenty of rooms. It is a simple matter, and a professional one, to simply space people. That should be standard in any good hotel! I”m calling Hilton to complain and will also see what a manager will say or do, as I had originally planned on a 2nd night to have some real rest, which did NOT happen! I’m exhausted. The rooms CAN be quiet, if guests are polite. But when they are not, you hear EVERYTHING! There were loud voices and drinking, possibly smoking. Does a manager even walk the halls?!