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City Express by Marriott Merida
3.8/5101 Reviews

City Express by Marriott Merida

Merida|1.32km from Perro Negro Records
Al momento de llegar esperábamos una bienvenida con algún saludo pero todas estaban con papeleos y solo porque me acerqué y hablé y saludé una se acercó y empezó con el check in el cual al término de este solo brindó la información en una forma rápida sin repetir o preguntar si había alguna duda o pregunta. Posteriormente se le preguntó si ellos podrían subir el equipaje cuando la suite esté lista para cuando regresemos de afuera, solo nos den la llave y subamos a descansar el cual nos dijo que si se podría. Más tarde alrededor de las 19hrs al regresar al hotel nuestro equipaje seguía abajo y se le preguntó el porque no se había subido y nos dijo la recepcionista en turno que por seguridad no lo hicieron. Esto quiere decir que no tienen claro sus estándares y procedimientos con la información que brindan. Uno quiere descansar al llegar sin tener que llevar más cosas etc. Al llegar al cuarto encontramos mucho polvo en las cabeceras, en las manijas de las puertas , en los ventanales etc. A eso nos dimos cuenta que la sanitización no se había hecho o sacudido. El cual nosotros lo tuvimos que hacerlo. Al día siguiente en el desayuno una vez estando sentados pedimos al staff que nos trajera una silla de bebé el cual comentaron que no sabían donde estaba, segundos más tarde el guardia de seguridad nos asistió con esta la cual al momento de traerla nos percatamos que estaba muy sucia y en mal estado, el guardia se ofreció a limpiarla pero nos dijo que no se quitaría , optamos que se la lleve de regreso y agradecimos por su asistencia brindada. Eso nos quiso decir que no limpian bien las cosas que se usan sobre todo si es para un bebé tendría que estar limpio impecable. De igual forma entendemos que el desayuno es un bufet pero debería de haber un orden para que todas las personas Respeten su turno ya que todos se amontonan a tomar sus alimentos sin pedir permiso o sin el cuidado que se debe puesto que aún seguimos con los protocolos de higiene y sana distancia. Al término de nuestro desayuno optamos quedarnos una noche más el cual me acerqué a la recepción y pedi por disponibilidad, la recepcionista me comentó que si tenía, le pregunte si podría pagar en dólares la cual me contestó que no. Le volví a preguntar porque ya que tienen el tipo de cambio en información de su tablero y me respondió que no sabía nada, más le habían dicho que no se puede pagar en dólares. 0pté a reservarlo en línea posteriormente bajé a confirmar la extensión en la misma habitación ya que ya teníamos desempacado todo. Por otro lado le pedí de favor que se haga la limpieza de la habitación especificando los lugares que notamos dónde se requería más. Al regreso al hotel nos percatamos que faltaban tapetes en el baño la cual solicité inmediatamente a la recepción. Pasaron dos horas y no habían llegado, lo solicité nuevamente y dijeron que lo mandaban los cuales nunca llegaron. Me da mucha pena haber recibido este tipo de servicio sin ningún seguimiento de algún superviso

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Top rated hotels in Merida

Searching for hotels near Perro Negro Records? Compare room rates and reviews to find your ideal stay.
Wayam Mundo Imperial
4.4/573 Reviews
This was a wonderful hotel. It was beautiful & the rooms were spacious & comfortable. We did not meet a single employee, from the front desk staff to the cleaning folks, who wasn't smiling & eager to help in any way they could. Elbert & Enrique were especially friendly & helpful. The restaurant had great food for any meal. The pricing was very reasonable for what you get. I highly recommend.
La Casa del Turix
4.6/52 Reviews
The landlord speaks Spanish very well, there is a simple breakfast, there is a swimming pool in the courtyard, and the environment is good, but it is not convenient to travel far away from the place of activity. It is recommended to stay in Merida near the bus company terminal (Terminal de Autobuses ADO CAME and TAME in English), the location is at the intersection of calle70 and calle69. Their streets are arranged in numbers, and the even numbers are north and south. Directional streets and alleys, singular ones are east-western streets and alleys, you can go to all the attractions in Merida, this terminus has a car and it is also close to the bustling city center;
Wyndham Merida
3.8/590 Reviews
I love this hotel very much , it is quiet , good service , facilities very good and comfortable bed , the only bad thing is the restaurant , both in quality and service .
Fiesta Inn Merida
4.3/589 Reviews
The hotel was very comfortable and very comfortable and very comfortable.
Hotel Zar Merida
4/539 Reviews
The hotel is a very good hotel, and it is a very good hotel for me to stay in Merida. They deliver one towel per guest (the same as they deliver you at reception), and it's the same you will have to use to dry your hands, body, face and even floor, as they don't give you another, And the floor comments because the bathroom does not have a door, and to finish it the bathroom door is not complete, leaving space up and down, so the water goes to the room. But the biggest problem I found is that the room was not fit before they gave it to me. I arrived with my family at 4 pm (the check-in time is at 3 pm), and when we entered there was a towel used in the bed, and in the bathroom a used soap and a half-use shampoo bottle. It's a pity that you do not take into account such an important and obvious detail, I hope you will take into account our comments.
Fiesta Americana Merida
4.5/5103 Reviews
Best hotel in merida Friendly staff great manager Spectacular hotel close to everything heart of downtown Great beds, beautiful rooms and view Very peaceful ambiance great place to relax and enjoy the mall lower floor Everything you need at your fingertips Enjoy your stay I know I will be there soon to enjoy another vacation at my favorite hotel We’ve been staying there for years and still enjoying it.

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