Mercure München City Center

Mercure München City Center Reviews

Mercure München City Center

Senefelderstraße 9, Munich, 80336, GermanyView Hotel Details
Mercure München City Center
Mercure München City CenterMercure München City CenterMercure München City Center
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Guest Reviews of Mercure München City Center

9.1/10
Great
146 review
Verified reviews
Location9.1
Amenities9.0
Service9.2
Cleanliness9.1
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All reviews(146)
Positive reviews(144)
Reviews with photos/video(53)
Awesome rooms(49)
Easy to get around(41)
Great service(36)
Close to train station(34)
Delicious breakfast(25)
Large rooms(23)
Awesome amenities(12)
Convenient for shopping(10)
Negative reviews(2)
Gcat
Privilege Room
Stayed in Jul 2025
Family
20 review
10/10
Outstanding
Posted on Aug 29, 2025
Room is excellent. Very spacious room for 3 of us. Bathroom had shower/shampoo/conditioner/hand soap and hand lotion. There were also complimentary drinks provided in our room''s mini bar. Breakfast was awesome, wide varieties and was very fresh. Definitely to book again when back in Munich.
6/11
Response from Property: Dear Gcat, thank you for the awesome review and your stay at our place. I am glad you enjoyed your time in Munich. Let me pass your feedback to my lovely team.We hope to welcome you again. Stay healthy Sebastian
Guest User
Standard Double Room
Stayed in Oct 2025
Couple
4 review
7.0/10
Posted on Nov 9, 2025
Decent location within walking distance to main train station. Hotel cleanliness is okay. Ventilation needs to be better especially for toilet as it was not working at all. TV is not connected to Wifi so any Netflix or web application is not possible.
JR16
Superior Twin Room
Stayed in Mar 2025
Family
1 review
9.0/10
Great
Posted on May 3, 2025
The location is great and near the main train stations and trams. But the lane to hotel feels quiet when returning too late. Would be better if it is nearer the main street. However, the free mini bar and service was excellent.
Response from Property: Dear JR16,thank you for the great review and your stay at our place.I am glad you enjoyed your time in Munich.Let me pass your feedback to my lovely team.We hope to welcome you again.Stay healthySebastian
Anonymous User
Superior Twin Room
Stayed in Sep 2025
Family
2 review
7.0/10
Posted on Nov 3, 2025
Location was near to main train station. Room size was big. Toilet sink tap doesn't have hot water. We have to wash our hands with super cold water in winter.
Response from Property: Dear Guest,thank you very much for your review and for sharing your experience with us. We are pleased to hear that you appreciated our convenient location near the main train station as well as the spacious room.We are truly sorry to learn about the issue with the hot water at the sink. This is certainly not the standard we aim to provide, and we understand how uncomfortable this must have been, especially during the colder season. Please rest assured that our maintenance team has been informed to investigate and resolve this promptly to prevent this from happening again.We appreciate your feedback, as it helps us improve both our service and our facilities. We hope to have the chance to welcome you back in the future and provide you with a more comfortable stay.Warm regards, Sebastian
Guest User
Standard Double Room
Stayed in Feb 2025
Family
30 review
9.5/10
Amazing
Posted on Apr 12, 2025
Good service, prefect location near central station. Offer eraly check in and free drink ,beer and sofe drink in the room . Nice
Response from Property: Dear Guest,thank you for the great review and your stay at our place.I am glad you enjoyed your time in Munich.Let me pass your feedback to my lovely team.We hope to welcome you again.Stay healthySebastian
Polly Chia
Superior Twin Room
Stayed in Aug 2025
Travelling with friends
1 review
10/10
Outstanding
Posted on Sep 18, 2025
The hotel staff were very polite. The room was very clean. Best is all, beer and fruit juice were complimentary. Location was excellent too, near to Munich Hbf.
Response from Property: Dear Polly, thank you for the great review and your stay at our place. I am glad you enjoyed your time in Munich. Let me pass your feedback to my lovely team.We hope to welcome you again. Stay healthy Sebastian
Onf
Standard Double Room
Stayed in Mar 2025
Family
3 review
10/10
Outstanding
Posted on May 5, 2025
Wonderful hotel and super friendly staff. Value for money.
Response from Property: Dear Onf,thank you for the great review and your stay at our place.I am glad you enjoyed your time in Munich.Let me pass your feedback to my lovely team.We hope to welcome you again.Stay healthySebastian
Guest User
Standard Double Room
Stayed in Jul 2025
Family
39 review
8.0/10
Very Good
Posted on Aug 29, 2025
The hotel is nice. Facility is OK. However, the hotel is absolutely not flexible for any changes.  If you don’t have breakfast included, and you ask for just a coffee and a croissant, that’s not possible to get it, The waiter just tell us you have to take the full breakfast buffet if you like to have it   
Response from Property: Dear Schick, thank you for the review and your stay at our place. I am glad you enjoyed your time in Munich. Let me pass your feedback to my lovely team.We hope to welcome you again. Stay healthy Sebastian
Guest User
Standard Double Room
Stayed in Jan 2025
Solo traveller
13 review
8.0/10
Very Good
Posted on Mar 11, 2025
Hotel is nice and with 5 min walk to the Munich center station. No recommend if travel alone if want walk alone in night time.
Response from Property: Dear See, thank you for the great review and your stay at our place. I am glad you enjoyed your time in Munich. Let me pass your feedback to my lovely team.We hope to welcome you again. Stay healthy Sebastian
Guest User
Standard Double Room
Stayed in Sep 2025
Family
13 review
10/10
Outstanding
Posted on Oct 15, 2025
Great stay Staffs have friendly hospitality. Location was good Thank you!
Response from Property: Dear Guest,thank you for the great review and your stay at our place.I am glad you enjoyed your time in Munich.Let me pass your feedback to my lovely team.We hope to welcome you again.Stay healthySebastian
JesusM
Standard Double Room
Stayed in Dec 2024
Business traveller
53 review
10/10
Outstanding
Posted on Jan 25, 2025
Good location at the city center. Good amenities and breakfast. Check-in was really slow, they only have one person at the desk. Cozy room with plenty space. A must have
Response from Property: Dear JesusM, thank you for the great review and your stay at our place. I am glad you enjoyed your time in Munich. Let me pass your feedback to my lovely team. We hope to welcome you again. Stay healthy Sebastian
Vera Lekhel
Standard Double Room
Stayed in Jun 2025
Couple
9 review
8.5/10
Very Good
Posted on Aug 9, 2025
Hotel located next to the train station . Area is not nice but 5-10 minutes and you can be on major streets. Service was very good and surprisingly free mini bar was a big addition.
Response from Property: Dear Vera, thank you for the great review and your stay at our place. I am glad you enjoyed your time in Munich. Let me pass your feedback to my lovely team.We hope to welcome you again. Stay healthy Sebastian
Guest User
Standard Double Room
Stayed in Aug 2025
Solo traveller
23 review
9.0/10
Great
Posted on Oct 8, 2025
an excellent hotel but the street/area outside not the greatest
Response from Property: Dear Guest,thank you for the great review and your stay at our place.I am glad you enjoyed your time in Munich.Let me pass your feedback to my lovely team.We hope to welcome you again.Stay healthySebastian
St3v3
Privilege Room
Stayed in Sep 2024
Travelling with friends
34 review
8.5/10
Very Good
Posted on Nov 12, 2024
Location is good and room is clear with free minibar. Only found out they don’t provide tooth brush🤣
Response from Property: Dear Steven, thank you for the great review and your stay at our place. I am glad you enjoyed your time in Munich. We provide tooth brush at reception free of charge.Let me pass your feedback to my lovely team.We hope to welcome you again. Stay healthy Sebastian
Mugen81
Standard Double Room
Stayed in Oct 2024
Couple
15 review
9.5/10
Amazing
Posted on Nov 23, 2024
Very well located and near to train station and shopping belt.
Response from Property: Dear Mugen81,thank you for the great review and your stay at our place.I am glad you enjoyed your time in Munich.Let me pass your feedback to my lovely team.We hope to welcome you again.Stay healthySebastian