To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.4
Amenities9.3
Service9.5
Cleanliness9.5
Filter by:
Sort by:
All reviews(577)
Positive reviews(564)
Reviews with photos/video(62)
Classy environment(69)
Easy to get around(68)
Large rooms(50)
Friendly front desk staff(38)
Close to metro(32)
Delicious breakfast(25)
Nice bathtub(7)
Has rooms for families(5)
Negative reviews(13)
Anonymous User
Cozy Queen Room
Stayed in Feb 2024
Business traveller
25 review
10/10
Outstanding
Posted on Mar 8, 2024
Recommended hotel , nice hospitality , strategic place , good facility
Response from Property: Dear Guest.Thank you for choosing to stay in Nanjing Suning Universal Hotel.Your satisfaction is our driving force.We look forward to your coming again!
Matty007
Cozy Queen Room
Stayed in Feb 2023
Solo traveller
1 review
10/10
Outstanding
Posted on Apr 6, 2023
Friendly and helpful staff. Front desk ladies speak English. Walking distance from the subway, mall and food courts.
Response from Property: Dear Guest,Thank you for choosing to stay in Nanjing Suning Universal Hotel.Your satisfaction is our driving force.We look forward to your coming again!
Guest User
Cozy Scenic View Twin-Bed Room
Stayed in Nov 2022
Family
2 review
8.0/10
Very Good
Posted on Dec 15, 2022
Good value for money
Response from Property: Dear Guest.Thank you for choosing to stay in Nanjing Suning Universal Hotel.Your satisfaction is our driving force.We look forward to your coming again!
A.A.Z. Yaghuti
Cozy Scenic View Twin-Bed Room
Stayed in Jul 2023
Other
7 review
8.0/10
Very Good
Posted on Aug 9, 2023
It was Ok
Response from Property: Dear Guest.Thank you for choosing to stay in Nanjing Suning Universal Hotel.Your satisfaction is our driving force.We look forward to your coming again!
Jiuyuejixiang
Cozy Scenic View Twin-Bed Room
Stayed in Jan 2025
Family
1 review
9.5/10
Amazing
Posted on Feb 10, 2025
Beautiful environment, excellent service, clean and sanitary, a very good choice for traveling and staying in a hotel!
Original textTranslated by Google
Response from Property: Dear guests, the hotel is located in Jiangbei New District, on the main road of Jiangshan Road, only 150 meters away from Exit 1 of Liuzhou East Road Station on Metro Line 3, and is within walking distance. It is only 4 stops away from Nanjing Station and the Bus Terminal by subway, and 8 stops away from the Presidential Palace, the core attraction of Nanjing, by subway Line 3, and 10 stops away from Confucius Temple. Nanjing South Station is also directly accessible, making travel very convenient. We sincerely look forward to your stay again!
Wuta
Cozy Queen Room
Stayed in Feb 2025
Travelling with friends
1 review
10/10
Outstanding
Posted on Mar 30, 2025
It was almost 10 o'clock when we arrived at the hotel. The front desk staff Zhao Jing, Zhang Linqin and Shi Tingting were still very enthusiastic and professional in their service! The room facilities and equipment are very complete, the space is large, it is clean, and it has a balcony with a good view. It is very close to the subway and very convenient for travel. The hotel's breakfast buffet is also very rich and delicious! It was a great accommodation experience!
Original textTranslated by Google
Response from Property: Dear guests, hello! Thank you for your affirmation and good comments on our hotel services! We are delighted to see that you appreciate the professional service of the front desk team, who always provide warm and thoughtful support to every guest. The room facilities, space design and visual experience you mentioned are exactly what we insist on in room quality. The room is equipped with a balcony, a clean environment and convenient subway transportation (only a 3-minute walk), all designed to create a comfortable and convenient accommodation experience for guests. We look forward to meeting you again and creating more unforgettable stay for you!
M335775****
Cozy Scenic View Twin-Bed Room
Stayed in Feb 2025
Travelling with friends
1 review
10/10
Outstanding
Posted on Mar 30, 2025
The room is well-equipped, clean and tidy. The auntie cleaned it very well.
Good soundproofing in the room
The subway is convenient and only takes a few minutes to get there.
Front desk staff Zhao Jing, Zhang Linqin, Shi Tingting, warm and thoughtful service
The breakfast buffet is delicious, good reviews
The best choice for traveling in Nanjing!
Original textTranslated by Google
Response from Property: Dear guests, we are very pleased with your praise for the variety and taste of our dishes. The hotel always pays attention to catering details, from food selection to plate design, striving to present authentic delicacies to guests. In the future, we will continue to repay your trust with high-standard services, and look forward to meeting you again and creating more unforgettable stays for you!
M13810****
Balcony Panoramic Queen Room
Stayed in Feb 2025
Family
1 review
10/10
Outstanding
Posted on Mar 23, 2025
The room is clean, the front desk staff Zhang Linqin and Wang Guihong provide warm and thoughtful service, convenient transportation, close to the subway station
Original textTranslated by Google
Response from Property: Dear guest, thank you for your high evaluation of our hotel. The hotel is located in Jiangbei New District, on the main road of Jiangshan Road, only 150 meters away from Exit 1 of Liuzhou East Road Station on Metro Line 3, and is within walking distance. It is only 4 stops away from Nanjing Station and the Bus Terminal by subway, and 8 stops away from the Presidential Palace, the core attraction of Nanjing, by subway Line 3, and 10 stops away from Confucius Temple. Nanjing South Station is also directly accessible, making travel very convenient. We sincerely look forward to your stay again!
Shitou
2-bed Room
Stayed in Feb 2025
Business traveller
19 review
10/10
Outstanding
Posted on Mar 22, 2025
The hotel facilities and room types are very good. It is also very convenient and close to the subway.
Original textTranslated by Google
Response from Property: Dear guests, hello. We are always committed to providing guests with high-quality accommodation experience. Your recognition of the comfortable bedding and thoughtful design of the room is our greatest motivation. Hello! The hotel is adjacent to the subway station, which is only a 5-minute walk away. The surrounding business districts and attractions are all available. Your travel convenience is an important consideration when we choose the location! Thank you again for your support! We look forward to meeting you again next time and presenting you with more surprises. I wish you a happy life!
Chaochaoainiyo
Balcony Panoramic Queen Room
Stayed in Jan 2025
Business traveller
28 review
10/10
Outstanding
Posted on Mar 20, 2025
I am an old customer 365 days a year and I am on a business trip 300 days a year. The front desk clerk carefully remembered my name and habits. Although it can't be perfect, I can feel the effort put into it.
Original textTranslated by Google
Response from Property: Dear guests, thank you for choosing us as your "second home" during your 300-day business trip. It is the greatest encouragement to the team to know that our service details can bring you warmth. We always believe that remembering guests' names is the greatest respect for them. The front desk team continuously improves your preference details (such as room selection, toiletries placement, etc.) through frequent guest file records and handover information synchronization. Although there is still room for improvement, we cherish your tolerance of "dedicated service". In the future, we will continue to optimize our services - maintaining professional rigor while carefully caring for every need of our guests. We look forward to experiencing more mature customized services during your next stay. We wish you a safe and smooth journey every time. We are always here for you!
213216****
2-bed Room
Stayed in Jan 2025
Business traveller
1 review
10/10
Outstanding
Posted on Feb 21, 2025
Zhang Linqin, Huang Qingqing and Shi Tingting at the front desk provided very good service
Original textTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for your thoughtful review. Your satisfaction is our motivation, and all the hotel staff are looking forward to seeing you again!
M294926****
2-bed Room
Stayed in Mar 2025
Family
3 review
10/10
Outstanding
Posted on Apr 2, 2025
Convenient transportation, warm service from front desk staff
Original textTranslated by Google
Response from Property: Dear guest, thank you for your high evaluation of our hotel. The hotel is located in Jiangbei New District, on the main road of Jiangshan Road, only 150 meters away from Exit 1 of Liuzhou East Road Station on Metro Line 3, and is within walking distance. It is only 4 stops away from Nanjing Station and the Bus Terminal by subway, and 8 stops away from the Presidential Palace, the core attraction of Nanjing, by subway Line 3, and 10 stops away from Confucius Temple. Nanjing South Station is also directly accessible, making travel very convenient. We sincerely look forward to your stay again!
Kuailezhishen0727
Cozy Queen Room
Stayed in Jan 2025
Travelling with friends
10 review
10/10
Outstanding
Posted on Apr 5, 2025
The environment is beautiful and the service is good.
Original textTranslated by Google
Response from Property: 尊敬的賓客,感謝您對酒店環境與服務的認可!我們始終以打造舒適、温馨的入住體驗為目標,您的肯定是我們前進的最大動力。期待您的再次光臨!
Guest User
Cozy Queen Room
Stayed in Feb 2024
Business traveller
2 review
10/10
Outstanding
Posted on Mar 25, 2024
The accommodation was very clean and spacious. The breakfast, while not extensive, was delicious and excellent. There were plenty of restaurants nearby, and even though I was on a business trip, I was very satisfied.
Original textTranslated by Google
Response from Property: Dear Guest.Thank you for choosing to stay in Nanjing Suning Universal Hotel.Your satisfaction is our driving force.We look forward to your coming again!
M24827****
Balcony Panoramic Queen Room
Stayed in Jan 2024
Travelling with friends
1 review
3.5/10
Posted on Feb 13, 2024
Never open the bathroom sink stopper, it will stink! The room was not cleaned well and there was hair and garbage from the previous guest on the floor. The bathroom shower head was full of scale. The soundproofing is very poor. Even if the room next door is slightly louder, you can clearly hear it. I kept waking up and falling asleep to the sound of doors closing in the corridor all night. I didn't sleep very well. The door cracks allow light to pass through on three sides (lights from the corridor outside the door), so there is no need to turn on the lights when going to the toilet at night. The air conditioner is very uncomfortable. No matter how it is turned on, the air is hot. When it is turned off, it is a bit cold at night.
After reporting the problem, the service attitude was acceptable, but the actual problem was not solved. This hotel was recommended by a Nanjing local, but the result was shocking, and it was only superficial. Friends who are locals in Nanjing said they would never recommend this store again.
Original textTranslated by Google
Response from Property: Dear guest, we regret that your stay did not meet your expectations. We are deeply sorry. We attach great importance to the problems you reported on the day of check-in and actively solve the problems. We also conduct hygiene training for guest rooms, strengthen double inspections by departments and quality inspections, and ensure room hygiene. At the same time, we value the experience and feelings of every guest and value their feedback. You wanted to give you some discounts and upgrades during your stay, but you refused. However, we really cannot satisfy your offer of room rate reduction and exemption. We hope you understand. . Here we sincerely wish you good health, family happiness and all the best!