Aston Inn Gideon Batam Reviews

Response from Property: Dear Rachel Hwee Pheng,Thank you for sharing your positive experience with us. We're glad to hear that you enjoyed the spacious Family Suite and appreciated our strategic location between popular shopping malls and culinary spots. Your feedback regarding the breakfast selection, especially the fried cakue and coffee, has been noted and will be shared with our culinary team for improvement.We’re truly grateful for your trust and look forward to welcoming you and your family back for another comfortable stay.Sincerely yours,Aston Inn Gideon Batam

Response from Property: Dear Yvonne Chia Y H,Thank you for taking the time to share your feedback with us. We are pleased to hear that you were satisfied with the bedding, TV, and air conditioning quality. However, we deeply regret to learn about the safety hazard you encountered in the shower area.Your concern is very important to us, and we have immediately reported this to our maintenance team to ensure it is fixed properly and promptly. The safety and comfort of our guests are our top priorities, and we are truly sorry for any inconvenience caused. We also take note of your suggestion to provide a bathroom mat outside the shower room and will review this with our housekeeping team.We sincerely appreciate your valuable input and look forward to welcoming you again with an improved experience.Sincerely yours,Aston Inn Gideon Batam

Response from Property: Dear Valued Guest,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely yours,Aston Inn Gideon Batam

Response from Property: Dear Valued Guest,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely yours,Aston Inn Gideon Batam

Response from Property: Dear Valued Guest,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience and that our team made a positive impression on you. Your kind words will definitely encourage us to keep delivering genuine hospitality.We truly appreciate your feedback regarding the male toilet at the lobby and will look into improving the ventilation for a more pleasant experience for all our guests.We look forward to welcoming you back again soon.Sincerely yours,Aston Inn Gideon Batam

Response from Property: Dear Valued Guest,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely yours,Aston Inn Gideon Batam

Response from Property: Dear Valued Guest,Thank you for taking the time to share your recent experience with us. We sincerely apologize for the inconvenience caused during your stay — especially for not receiving the non-smoking room as per your booking preference. We understand how uncomfortable it must have been to return to a room that still carried a lingering smoke odor.We also regret to hear about the noise disturbance from the hallway and the inconvenience with the elevator during peak breakfast hours. Please know that we are taking your feedback seriously and have shared it with our respective departments to look into preventive improvements, including better room assignment accuracy, enhanced odor treatment, and elevator management during busy periods.Your comfort is very important to us, and we are committed to making your future stays more pleasant and seamless.Sincerely yours,Aston Inn Gideon Batam

Response from Property: Dear Valued Guest,Thank you for sharing your feedback with us.We’re pleased to hear that you enjoyed our convenient location and spacious room, and we truly appreciate your kind words about our helpful team. It’s always encouraging to know that our staff made your stay more pleasant.We apologize for the inconvenience caused by the absence of a mini fridge and the issues with the shower’s water pressure and temperature. Your comments have been shared with our team for improvement, as we continuously strive to enhance guest comfort and satisfaction.We hope to have the opportunity to welcome you back again soon for an even better experience.Sincerely yours,Aston Inn Gideon Batam

Response from Property: Dear Valued Guest,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely yours,Aston Inn Gideon Batam

Response from Property: Dear Valued Guest,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely yours,Aston Inn Gideon Batam

Response from Property: Dear Valued Guest,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely yours,Aston Inn Gideon Batam

Response from Property: Dear Valued Guest,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely yours,Aston Inn Gideon Batam

Response from Property: Dear Valued Guest,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely yours,Aston Inn Gideon Batam

Response from Property: Dear Valued Guest,Thank you for taking the time to share your experience with us. We’re glad you enjoyed our strategic location and clean rooms — it’s great to hear you found our hotel convenient and comfortable.We sincerely apologize for the inconvenience during check-in and the confusion regarding your payment. We're also sorry to hear about the weak hot water pressure; we’ll have our team look into this, especially for rooms on the upper floors, to ensure a better experience for future guests.Your feedback regarding the breakfast is also appreciated, and we will continue to improve our offerings to serve you better.We truly value your visit and hope to welcome you back again soon for a smoother and more enjoyable stay.Sincerely yours,Aston Inn Gideon Batam