Hotels in Xinjiekou Area (Downtown), Nanjing

The hotel is in a great location, short walk to train station. Room is dated but still clean and comfortable. Noted that they have started doing renovation on certain floors The room facilities & toiletries are good, especially the powerful Laifen hairdryer😍 which is lacking in other hotels. Free minibar too!😍 Front desk staff are warm & helpful. Special thanks to Tan Liang who helped to us with Didi Taxi booking and asked the doorman to tell the driver to drop us at the specific entrance at the Railway Station.

The location is super convenient, not far from any major tourist destination. There are mnay restsurants and cinemas and shopping crntres nearby. The service is also very good, with free flowing drinkings for everyone to enjoy on the first floor. The only shortcoming is the space of the room is a bit tight. Overall, it feels very comfortable to stay in.

Awesome location and extraordinary services!! Especially when we need to change the room from our first booking to second booking (with different family members so we have 3 different bookings), REN JUN DANIEL provided extraordinary services!! This hotel is the first Hilton (changed to Grand Metro now) in Nanjing, 10 minute from Zhong Shan Landmarks, close to every where. Although not brand new, but the services and location make up every thing. Buffet breakfast has all kinds of different style gourmet, and changing every day. Beautiful view from the window!

I asked the hotel to get a non-smoking room. The hotel staff was so friendly and helped me with my wish. A big plus point is that the hotel staff can speak english very well. I can only recommend to stay here at Tiafeng Hotel, especially as a foreigner. The location is great. Breakfast was amazing and the room clean and with a good smell! Thank you for the amazing time in Tianfeng Hotel and Nanjing

The hotel location was close to Xinjiekou and between 2 Metro stations. Joyce helped us check in and was very helpful during our stay and tried to make our stay as pleasant as can be. She even helped move us to a room with a street view as our original room faced another building. Some improvements can be made by the hotel management: 1. Lobby can be made more attractive. It's outdated and not really welcoming. 2. The food display had barely anything displayed. There was even a plant that needed watering. 3. I found the coffee machine needing some TLC and the water dispenser nearby. 4. The chef can be more pleasant. 5. The space outside the hotel can be cleaned up, the planter boxes are in disarray and even have withered plants. Even the chairs and tables outside can do some TLC. 6. The cleaning lady accidentally took our small pillow even on the first day she properly placed it on the bed after fixing our bed. The good thing is that the bedsheets were still waiting to be picked up, and they were able to recover the pillow. If it were not for the warmth of the rest of the hotel staff, it would be hard to recommend staying here. I hope Hyatt Management does more to take care of the hotel property because your staff can only do so much. We booked this hotel because of the high rating, and we were disappointed, to say the least.

The hotel looks new and located next to Xuanwu lake in a quiet but convenient location. Among several Ascott hotels I have stayed, this is the worst regarding to its service. The guy at the front desk lacks a professional attitude. The information he provided was wrong and he was corrected right on site by a lady next to him. So embarrassing! I booked three rooms and they were assigned far apart. I made three calls to the front desk, two were not answered by anyone during day time. The one got picked up provided me with wrong information about the pool hrs. I went to the swimming pool only to find out it’s closed. I went straight to the front desk and was told that oh they forgot the pool is closed on Monday. I should have been told so over the phone. They’ve got to provide more trainings to their staffs before open for business. Ascott in Nanjing needs improvement!

Overall, this hotel offers excellent value for money, especially given its location near Deji Plaza. The rooms are very spacious, and both the cleanliness and the food are quite good. However, the disposable toiletries and the rather dim lighting in the room are areas that could be improved.

A perfect stay experience beyond expectations This time I chose that five-star hotel, every moment from check-in to check-out is full of surprises, and I must give full praise! When arriving, take the initiative to help with luggage, smile and greet warm and professional, the front desk staff at check-in is very efficient, not only to quickly complete the procedures, but also intimately inform the hotel facilities location and surrounding play suggestions, the details are full of care. The river view room booked is even more bright. The room is spacious and clean, the layout is exquisite and elegant, and the floor-to-ceiling windows have a panoramic view of the river. It is especially pleasant to watch the sunrise in the morning and enjoy the night view at night. The bedding is soft and comfortable, so that the fatigue of the journey can be dissipated instantly, the quality of the bathroom products is excellent, the hot water supply is stable, and the experience is excellent. The balcony has large windows, good ventilation and convenient drying! The dining is also excellent, the breakfast is rich and varied, the Chinese and Western dishes are complete, the ingredients are fresh and the taste is authentic, the waiter will add food in time and take the initiative to ask for the demand. In addition, the hotel's gym and swimming pool facilities are perfect, the environment is clean, and it adds a lot of fun to the holiday. When leaving the store, the staff also sent a carefully prepared souvenir, which made people feel warm. Whether it is hardware facilities or software services, it shows the high quality of a five-star hotel. I will definitely choose it again next time I travel to Nanjing!

Pros - very good location with shopping, metro station and restaurants around the hotel. Strong hot shower pressure, fast WiFi, clean room and no smoking stench. The aircon is cool and windows can be partially opened for ventilation. Front desk staff provided snacks during check out. If the price per night can be cheaper, it would be perfect. Cons - hotel entrance has steep stairs not friendly for those with big heavy luggage. Room pillows are too soft and cannot support the neck well during sleep. Toilet seat bidet not working.

Excellent Experience! The hotel location is amazing, walking distance to a lot of touristy areas and the view outside the hotel is great. The hotel staff was very friendly, I even forgot something in the hotel and they were very quick at arranging me to retrieve it. I was a little confused about the breakfast set-up because I had to choose the food the day before and I thought I would only receive that food however they did have a smaller buffet together with the food I picked from the day before. Everything I tried from the smaller buffet was really good, especially the prepared sandwiches!