DoubleTree by Hilton New York Downtown Reviews

Service was great but my daughter left her headphones in the room and we called lost and found right after we checked out and no one returned my call. Had to call like 4 times and when I was able to finally talk to a concierge they said that there were not there!

Clean and tidy hotel within easy reach of all the Downtown attractions, WTC, Battery Park, Staten Island Ferry etc with easy access to the Metro. Restaurant food is expensive but there’s lots of street food and supermarkets within a 5 minute walk. Fairly easy (and cheap) to get to from Newark International AirPort. A few people said the lifts were slow but I never had to wait overly long. I’d stay there again

Very convenient location with a lot of cafes nearby, super friendly staff and modern and clean rooms

The location is great if you want to stay downtown. The front desk staff is lovely. The elevator situation is absolutely ridiculous. Don’t bother trying to order room service. They are rude and incompetent.

It is not very convenient if you want to go the midtown, but the room is quite good

The room is nice and spacious. Everything in the room is very clean too! Most importantly, the location of the hotel is really good. But the elevator isn’t that great. It takes way too long to wait for the lift.

Great hotel and wonderful staff. The elevators may be insufficient though…

This hotel is 5 mins away from Charging Bull and NYSE. Train station is also very near. Walking distance to take Ferry to Statue of Liberty. Supermarket is also very near.  However, room is small and partition is thin. When next room closed the room door, can feel my room shook as if a mini earthquake. Next thing is there are only 3 lifts shared by 44 floors of rooms. If rush for time, better to take the lift earlier.  Due to the very expensive land in NYC, I have to scarifice room space for convenience.

Nice hotel and really good location, all staff also nice. We got a good experience to stay here.

Good place to stay

Customer service is really bad, and you are not getting complimentary water unless you sign up as their member. Would say the front desk representative is rather a racist but overall the room is clean and location is great.

Nice hotel! And great location for solo travelers. City view at night was also ok. 😊

Rooms were tired but clean. No mini bar but does have a very small, expensive snack shop on site. Location is great as there are three different subway stations within 5 minutes walk. Elevators take forever so I ended up walking up and down 11 floors everyday!

I had a wonderful stay at this hotel! From the moment I arrived, the staff were friendly and welcoming, making me feel right at home. The room was spacious, clean, and well-appointed with all the amenities I needed for a comfortable stay. The bed was incredibly comfortable, and I slept like a dream. The hotel’s location was perfect. The overall atmosphere was relaxing, and I appreciated the attention to detail in every aspect of the hotel. I definitely recommend this place to anyone visiting the area, and I’ll be staying here again during my next trip