Somerset Medini Iskandar Puteri Reviews

Response from Property: Dear Ms Amirah, Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that you enjoyed your stay and found our service to be exceptional from the moment you enquired until your departure.It's great to know that our staff's proactive approach made a difference during your visit. We also appreciate your kind words about the room and its amenities, as we strive to provide a comfortable and convenient experience for our guests.Your mention of our location being just a short walk from Legoland is fantastic, and we’re delighted that your family loved your stay! We look forward to welcoming you back on your next trip to Legoland. Thank you again for your kind words and support!Regards, Diana Kamarunzaman | Asst. Manager, Guest Service

Response from Property: Dear Valued Guest, Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you and your family had a great experience during your stay with us.It’s fantastic to know that our convenient location, just a short walk from Legoland, and the variety of dining options at Medini Mall added to your enjoyment. We are especially glad that you found our property spacious and affordable – providing comfortable accommodation for families is our priority.We appreciate your kind words about our staff. We strive to create a welcoming atmosphere, and it’s rewarding to hear that their helpfulness contributed to your positive experience. We're also delighted that you enjoyed the swimming pool and its facilities.Thank you once again for your feedback. We hope to welcome you and your family back for another memorable stay in the future! Regards, Diana Kamarunzaman | Asst. Manager, Guest Service

Response from Property: Dear Valued Guest, Thank you for taking the time to share your feedback about your recent stay with us. We are delighted to hear that you enjoyed the convenience of our location, just a short walk from Medini Mall and Legoland. It’s great to know that you appreciated the nearby grocery store and especially enjoyed their roasted chicken and coffee.We also appreciate your feedback regarding the cleanliness of the room floor. Your comments are vital in helping us improve our services, and we will certainly address this with our housekeeping team to ensure that our standards meet your expectations.Thank you once again for your valuable insights. We hope to welcome you and your family back for another enjoyable stay.Regards, Diana Kamarunzaman | Asst. Manager, Guest Service

Response from Property: Dear Mr Lim, Thank you for taking the time to share your feedback regarding your recent stay with us. We're delighted to hear that you enjoyed our service and that our team was able to address your concerns promptly, our guests’ comfort and satisfaction are our top priorities.We appreciate your kind words about the beds and room cleanliness. We also want to extend our sincerest apologies for the inconvenience you experienced with the lift and the condition of the bathroom and kitchen utensils. Your input is invaluable, and we will certainly take your suggestions into account as we continue to improve our facilities.Thank you once again for choosing us as your base for exploring the area, and we hope to welcome you back soon for an even better experience!Regards, Diana Kamarunzaman | Asst. Manager, Guest Service

Response from Property: Dear Valued Guest, Thank you for your feedback. We appreciate you taking the time to share your experience. We look forward to welcoming you back in the near future! Regards, Diana Kamarunzaman | Asst. Manager, Guest Service

Response from Property: Dear Ms Jane, hank you for your feedback. We appreciate you taking the time to share your experience. We look forward to welcoming you back in the near future! Regards, Diana Kamarunzaman | Asst. Manager, Guest Service

Response from Property: Dear Mr Akahsa, Thank you for taking the time to share your feedback regarding your recent stay with us. We're delighted to hear that you found our hotel conveniently located near Legoland Malaysia!We appreciate your observation about the need for clearer signage for first-time visitors. Your input is invaluable, and we will certainly look into enhancing our directions and information to make it easier for our guests to navigate the area. Thank you once again for your valuable feedback, and we hope to welcome you back soon for another fantastic stay.Regards, Diana Kamarunzaman | Asst. Manager, Guest Service

Response from Property: Dear Valued Guest, Thank you for taking the time to share your feedback with us regarding your recent stay. We sincerely apologize for the inconvenience caused by the sticky residue on the floor. We strive to maintain a clean and comfortable environment for our guests, and it’s clear we fell short in this instance.Please know that we will address this issue with our housekeeping team to ensure that our standards of cleanliness are upheld. Your feedback is invaluable in helping us improve our services.We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Regards, Diana Kamarunzaman | Asst. Manager, Guest Service

Response from Property: Dear Mr Texas, Thank you so much for your kind words! We're thrilled to hear you enjoyed your stay. We look forward to welcoming you back in the near future! Regards, Diana Kamarunzaman | Asst. Manager, Guest Service

Response from Property: Dear Mr Dayu, Thank you so much for your wonderful feedback! We're thrilled to hear that you found our room very clean and that our location near Legoland was convenient for your family. It’s always our goal to provide a comfortable and enjoyable experience for our guests, and your kind words motivate us to keep up the good work.We hope to welcome you and your family back in the future for more adventures!Regards, Diana Kamarunzaman | Asst. Manager, Guest Service

Response from Property: Dear Valued Guest, Thank you for taking the time to share your feedback with us. We truly appreciate your insights regarding the aging aspects of our hotel. We understand that guests may prefer a more modern environment, and we are actively working on plans for renovations to enhance the guest experience.Regarding the location, while we are situated a bit farther from the city center, many of our guests enjoy the tranquility and unique charm of our surroundings. Your comments are invaluable to us as we continue to improve our offerings. We hope to welcome you back in the future.Regards, Diana Kamarunzaman | Asst. Manager, Guest Service

Response from Property: Dear Valued Guest, Thank you for taking the time to share your feedback with us regarding your recent stay. We truly appreciate your insights as they help us improve our services.We apologize for the cobwebs in the corridor on the 27th floor; cleanliness is a top priority for us, and we will ensure our housekeeping team addresses this issue promptly. We're glad to hear that you found your room satisfactory, but we're sorry to learn that there was no hairdryer available and that the pillowcases were not up to our usual standard. We will investigate these matters to ensure we provide a consistently enjoyable experience for all our guests.Thank you again for your valuable feedback. We hope to have the opportunity to welcome you and your sister back in the future!Regards, Diana Kamarunzaman | Asst. Manager, Guest Service

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the issues you encountered, as it is always our goal to provide our guests with a comfortable and enjoyable experience.We understand that the entrance visibility and the condition of the hotel did not meet your expectations. Please be assured that we are actively working on improvements to enhance our guests' experience and ensure a more welcoming environment.We're also sorry to hear that our breakfast offerings didn't meet your needs. Your comments will be shared with our third-party operator to help us refine our menu and better serve our guests in the future.We appreciate your feedback, as it helps us to continually improve. Thank you again for your valuable insights.Regards, Diana Kamarunzaman | Asst. Manager, Guest Service

Response from Property: Dear Mr Alden, Thank you so much for taking the time to share your feedback with us! We’re thrilled to hear that you had a wonderful experience during your stay and that our location was a great alternative for your visit to Legoland.It’s fantastic to know that our front desk team was able to assist you and that you appreciated their helpfulness in introducing nearby stores. We strive to provide excellent service to our guests, and your kind words will certainly encourage them to continue their great work.We're also glad to hear you enjoyed our Starbucks machine! We can’t wait to welcome you back on your next visit.Thank you once again for your feedback!Regards, Diana Kamarunzaman | Asst. Manager, Guest Service