Holiday Inn Express Birmingham - Oldbury Guest Reviews
4.4/5
Very Good
129 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.4
Service4.3
Cleanliness4.5
Filter by:
Sort by:
All reviews(129)
Positive reviews(24)
Reviews with photos/video(4)
Awesome stay(11)
Friendly owner(5)
Negative reviews(5)
DAWINDER
Double Room with SofaBed
Stayed in Jan 2025
Couples
17 review
5.0/5
Outstanding
Posted on Feb 3, 2025
Nice hotel nice breakfast clean room with sofa bed
Nice staff
Response from Property: Thanks for the perfect rating, DAWINDER. We are chuffed to see our hotel ticked all your boxes! We hope to welcome you back and All the best, David - Hotel Manager.
F Anjum
Double Room with SofaBed
Stayed in Jun 2024
Couples
7 review
1.7/5
Posted on Jul 5, 2024
When asked for a pad and pen which wasn’t in the room I was told to go to reception. Shower broken. Towels dirty
Response from Property: F Anjum, thanks for your feedback. We appreciate the feedback and please drop us a message so we can discuss this. All the best, David - Hotel Operations Manager.
tatenda
Double Room
Stayed in May 2024
Solo travellers
1 review
2.5/5
Posted on Jun 2, 2024
The location is very good close to the main road, services had to wait for a while no one was there front desk. The room was so dusty you could even smell it. The bathroom sink was not flowing quickly it took long time for water to sink even after brushing my teeth. There was no shower gel and the drying towel was a bit stained. Breakfast was very good and the staff was lovely. I wish there is an option of uploading video would have uploaded it.
Response from Property: Thanks for the review, Tatenda.We're glad our location suited your needs.We're sorry the service didn't live up to the standard we're known for. Your feedback will be shared with the team to make sure we do better.Please know that our team are available 24/7 to help with any issues that might happen during your stay. David - Hotel Operations Manager
Guest User
Double Room with SofaBed
Stayed in Apr 2024
Family
2 review
4.7/5
Amazing
Posted on May 20, 2024
Love staying in this hotel when visiting Birmingham.
Friendly staff, clean rooms, clean hotel in general.
One disappointment was when I came down around 06:30 down to the lobby to ask for milk sachets, there wasn’t anyone present , I waited for some time, however nobody attended to me. So for this I graded the hotell 4 smiles instead of 5
Response from Property: Hi, thanks for taking the time to review our hotel! We're happy to know you had a lovely stay at our hotel. We appreciate the feedback and All the best, Jurate - Hotel Operations Manager.
The Ace
Double Room
Stayed in Mar 2024
Business travellers
26 review
4.0/5
Very Good
Posted on Apr 7, 2024
Hotel is fine, it’s clean and fairly modern. The rooms need an upgrade, no plug socket next to bed.
Response from Property: The Ace, thanks for taking the time to leave a review. We're glad to see you had an enjoyable stay. Thanks for the feedback and we hope to see you again. All the best, Jurate - Hotel Operations Manager.
Misbah Hazza
Twin Room
Stayed in May 2024
Family
3 review
3.7/5
Posted on Jun 27, 2024
They don’t consider ihg membership platinum benefits, no late check out.
Response from Property: Thanks for leaving a review.We're sorry the service didn't live up to the standard we're known for. Your feedback will be shared with the team to make sure we do better.The team
Jonaid
Twin Room
Stayed in Oct 2023
Family
1 review
5.0/5
Outstanding
Posted on Nov 20, 2023
Best Hotel ever ,reasonable price ,great people great services,staff is so friendly ,breakfast also yummy..Rooms are so clean ,i had great time there.
Response from Property: Wow, 5-stars! Thanks so much, Jonaid. Knowing you had a great stay brings a smile to our faces! We hope to welcome you back and All the best, Jurate - Hotel Operations Manager.
Guest User
Double Room
Stayed in Aug 2024
Couples
8 review
5.0/5
Outstanding
Posted on Nov 19, 2024
Nice and friendly staff.
Response from Property: Thanks for the perfect rating. We're glad you felt the team were friendly and nice. That's what we like to hear! We hope to welcome you back and All the best, David - Hotel Operations Manager.
Guest User
Double Room with SofaBed
Stayed in Oct 2024
Couples
4 review
5.0/5
Outstanding
Posted on Nov 24, 2024
Precfect service
Response from Property: Thanks for the review!All the best,David - Hotel Operations Manager
TOPMAN121
Double Room with SofaBed
Stayed in Sep 2023
Business travellers
1 review
5.0/5
Outstanding
Posted on Oct 17, 2023
Worth of money 🎯 would not mind going back again
Response from Property: Wow, 5-stars! Thanks so much. We hope to welcome you back and All the best, Jurate - Hotel Operations Manager.
Guest User
Accessible Double Room
Stayed in Feb 2024
Couples
2 review
5.0/5
Outstanding
Posted on Mar 4, 2024
The stat was 10 out of 10
Response from Property: Thanks for the perfect rating. We hope to welcome you back and All the best, Jurate - Hotel Operations Manager.
syamattan
Double Room with SofaBed
Stayed in Dec 2023
Family
3 review
5.0/5
Outstanding
Posted on Feb 3, 2024
Nice place and good staff
Response from Property: Thanks for the perfect rating, syamattan. Knowing you had a great stay brings a smile to our faces! We hope to welcome you back and All the best, Jurate - Hotel Operations Manager.
Mike Ivermee
Twin Room
Stayed in Dec 2022
Business travellers
19 review
4.7/5
Amazing
Posted on Jan 23, 2023
The manager was extremely helpful, the breakfast was great and room clean and tidy. Will be staying again.
Surdan
Double Room with SofaBed
Stayed in Sep 2023
Family
1 review
4.7/5
Amazing
Posted on Oct 12, 2023
Comfortable stay, pleasant staff
Response from Property: Surdan, thanks for taking the time to leave a review. We're thrilled to hear you had a pleasant stay. We hope to welcome you back and All the best, Jurate - Hotel Operations Manager.