Holiday Inn Express Birmingham - Oldbury

Holiday Inn Express Birmingham - Oldbury Reviews

Holiday Inn Express Birmingham - Oldbury

Birchley Park Ave, Oldbury, B69 2BD, United KingdomView Hotel Details
Holiday Inn Express Birmingham - Oldbury
Holiday Inn Express Birmingham - OldburyHoliday Inn Express Birmingham - OldburyHoliday Inn Express Birmingham - Oldbury
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Guest Reviews of Holiday Inn Express Birmingham - Oldbury

9/10
Great
134 review
Verified reviews
Location9.3
Amenities8.7
Service8.8
Cleanliness9.2
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All reviews(134)
Positive reviews(29)
Reviews with photos/video(5)
Awesome stay(13)
Delicious breakfast(9)
Friendly staff(7)
Clean and tidy(6)
Negative reviews(5)
Joanne Whitehouse
Accessible Double Room
Stayed in Apr 2025
Family
1 review
10.0/10
Outstanding
Posted on May 10, 2025
Clean and well presented room with everything you needed. Fantastic hotel fabulous staff very friendly and helpful
Response from Property: Hi Joanne, thanks for the review. We're happy to see you were satisfied with the hotel's cleanliness. We're glad you felt the team were friendly and helpful. That's what we like to hear! We hope to welcome you back and All the best, David- Hotel Manager.
DhaliwalNicki
Double Room with SofaBed
Stayed in Mar 2025
Family
1 review
6.0/10
Posted on Apr 29, 2025
was a great location excellent customer service but unfortunately the facilties in the room did not work was not able to charge my phone the kettle was not working Had to take hot water from reception no health and safety considered and when reported to manager in the morning his response was will get housekeeping to check. That did not help we had children both under 3 and needed hot water. Also when we arrived had to wait for ages as they said that we had not booked a family room for 2 adults and 2 children which is riduculous. As a top the breakfast was good but some items were quite stale.
Response from Property: Thanks for the review, DhaliwalNicki We're glad our location suited your needs.The team will be happy to see they made a good impression.We're pleased to read that you enjoyed our breakfast service, please know that our team is available at reception for any issues you may encounter during your stay.All the best,David - Hotel Manager
DAWINDER
Twin Room
Stayed in Jan 2025
Travel with friends
24 review
10.0/10
Outstanding
Posted on Mar 12, 2025
I love this hotel nice room clean very nice breakfast food was nice
Response from Property: Thanks for the 5/5 rating, DAWINDER. We're happy to know you had a lovely stay at our hotel. What's better than a filling breakfast to kick-start your day? We're happy you enjoyed it. We hope to welcome you back and All the best, David - Hotel Manager.
Guest User
Accessible Double Room
Stayed in Feb 2025
Family
1 review
10.0/10
Outstanding
Posted on Mar 22, 2025
Absolutely brilliant will definitely be returning!!
Response from Property: Thanks for the 5/5 rating. We appreciate the feedback and look forward to welcoming you back. All the best, David - Hotel Manager.
F Anjum
Double Room with SofaBed
Stayed in Jun 2024
Couples
7 review
3.5/10
Posted on Jul 5, 2024
When asked for a pad and pen which wasn’t in the room I was told to go to reception. Shower broken. Towels dirty
Response from Property: F Anjum, thanks for your feedback. We appreciate the feedback and please drop us a message so we can discuss this. All the best, David - Hotel Operations Manager.
Pink
Twin Room
Stayed in Feb 2025
Family
2 review
10.0/10
Outstanding
Posted on Apr 30, 2025
Lovely place. Breakfast was great!
Response from Property: Thank you so much for your review of our hotel. It's great to hear you enjoyed your stay with us. We hope you will visit us again. Sincerely,David - Hotel Manager
tatenda
Double Room
Stayed in May 2024
Solo travellers
1 review
5.0/10
Posted on Jun 2, 2024
The location is very good close to the main road, services had to wait for a while no one was there front desk. The room was so dusty you could even smell it. The bathroom sink was not flowing quickly it took long time for water to sink even after brushing my teeth. There was no shower gel and the drying towel was a bit stained. Breakfast was very good and the staff was lovely. I wish there is an option of uploading video would have uploaded it.
Response from Property: Thanks for the review, Tatenda.We're glad our location suited your needs.We're sorry the service didn't live up to the standard we're known for. Your feedback will be shared with the team to make sure we do better.Please know that our team are available 24/7 to help with any issues that might happen during your stay. David - Hotel Operations Manager
Guest User
Double Room with SofaBed
Stayed in Apr 2024
Family
2 review
9.5/10
Amazing
Posted on May 20, 2024
Love staying in this hotel when visiting Birmingham. Friendly staff, clean rooms, clean hotel in general. One disappointment was when I came down around 06:30 down to the lobby to ask for milk sachets, there wasn’t anyone present , I waited for some time, however nobody attended to me. So for this I graded the hotell 4 smiles instead of 5
Response from Property: Hi, thanks for taking the time to review our hotel! We're happy to know you had a lovely stay at our hotel. We appreciate the feedback and All the best, Jurate - Hotel Operations Manager.
The Ace
Double Room
Stayed in Mar 2024
Business travellers
26 review
8.0/10
Very Good
Posted on Apr 7, 2024
Hotel is fine, it’s clean and fairly modern. The rooms need an upgrade, no plug socket next to bed.
Response from Property: The Ace, thanks for taking the time to leave a review. We're glad to see you had an enjoyable stay. Thanks for the feedback and we hope to see you again. All the best, Jurate - Hotel Operations Manager.
Misbah Hazza
Twin Room
Stayed in May 2024
Family
3 review
7.5/10
Posted on Jun 27, 2024
They don’t consider ihg membership platinum benefits, no late check out.
Response from Property: Thanks for leaving a review.We're sorry the service didn't live up to the standard we're known for. Your feedback will be shared with the team to make sure we do better.The team
Jonaid
Twin Room
Stayed in Oct 2023
Family
1 review
10.0/10
Outstanding
Posted on Nov 20, 2023
Best Hotel ever ,reasonable price ,great people great services,staff is so friendly ,breakfast also yummy..Rooms are so clean ,i had great time there.
Response from Property: Wow, 5-stars! Thanks so much, Jonaid. Knowing you had a great stay brings a smile to our faces! We hope to welcome you back and All the best, Jurate - Hotel Operations Manager.
Guest User
Double Room
Stayed in Aug 2024
Couples
9 review
10.0/10
Outstanding
Posted on Nov 19, 2024
Nice and friendly staff.
Response from Property: Thanks for the perfect rating. We're glad you felt the team were friendly and nice. That's what we like to hear! We hope to welcome you back and All the best, David - Hotel Operations Manager.
Guest User
Double Room with SofaBed
Stayed in Oct 2024
Couples
4 review
10.0/10
Outstanding
Posted on Nov 24, 2024
Precfect service
Response from Property: Thanks for the review!All the best,David - Hotel Operations Manager
TOPMAN121
Double Room with SofaBed
Stayed in Sep 2023
Business travellers
1 review
10.0/10
Outstanding
Posted on Oct 17, 2023
Worth of money 🎯 would not mind going back again
Response from Property: Wow, 5-stars! Thanks so much. We hope to welcome you back and All the best, Jurate - Hotel Operations Manager.
Guest User
Accessible Double Room
Stayed in Feb 2024
Couples
2 review
10.0/10
Outstanding
Posted on Mar 4, 2024
The stat was 10 out of 10
Response from Property: Thanks for the perfect rating. We hope to welcome you back and All the best, Jurate - Hotel Operations Manager.