Guest User
May 31, 2024
Took my mum on a weekend trip to the resort for her birthday. She was absolutely stunned by the whole experience, as was I! During check-in, Anita the GRM made my mum feel special by giving us an upgrade to an Executive room with a panoramic view and thoroughly explained everything we could enjoy during our stay. In the room, there was a birthday card, as well as a few sweet treats and a bottle of Prosecco for the celebration. Petar was a real delight in the Exec. Lounge, he made us feel welcome, gave good advice and was a good laugh as well. In every area of the hotel we were treated with amazing service, but another person worth mentioning was Almira from the Aura Lounge, who was there basically the whole day working hard, especially during busy hours, and still managed to make us feel special by providing a quick and efficient service and checking up on us making sure everything was okay! The food in the Aura Lounge was so tasty - the juiciest chicken we've had in a long time, and the breakfast in The Kitchen had so many options to choose from we didn't know where to start! Food was filling, but it wasn't heavy, which was amazing - it felt so healthy and light even though we ate a lot! And one more thing, the bed felt like sleeping on clouds, we fell asleep nearly immediately and had such a good rest! We will definitely be back!