Sheraton Orlando Lake Buena Vista Resort

The hotel service is very, very, very bad. I suggest that people who can see this comment should not book this hotel. Now I would rather check out and lose money than change hotels. I booked a pool view king room, and the hotel arranged a room with a door between it and other rooms. It was very noisy, and you could hear everything the next door said. Similarly, all our conversations could be heard on the other side. We were woken up at 1:00 in the morning and 7:00 in the morning. We applied to the hotel for a room change from the night of check-in, and we applied for three days without success. The hotel kept saying that no one had checked out and there were no empty rooms, and asked us to wait, but in fact, it was just delaying us. We put our suitcases at the hotel front desk, hoping that we could change rooms when someone checked out during the day, but the front desk still did not make any arrangements, and our room was not cleaned during the day. After a day of playing in Disney, I was upset and quarreled with the front desk until 1:30 and left the hotel, and refused any refund. I don’t recommend this hotel at all! It’s not very close to Disney, there are bugs in the room, and the paper towels will turn blue when they are pulled to the back. The facilities are old and the front desk has a bad attitude and does not solve the problem!

There was basically no service, and there was urine on the pillow! Shocked! I kept smelling a strong urine smell! It must have seeped into the pillow! I called the front desk for an hour before they knocked on my door, and I was already asleep! Not even an apology! Too bad!