To be honest, this was the most expensive and had the worst service of all the five hotels we booked for this trip. It cost over 4000 RMB per night, and there was practically no service whatsoever. From the moment we entered, they wouldn't help with our luggage. The refrigerator in the room was extremely noisy, the soundproofing was terrible, and they didn't provide bottled water (there were two tiny bottles of mineral water priced at a measly $8 each). They didn't provide slippers (they said they would provide them, but when we asked the staff, they wouldn't give us any; they only brought them around 11 PM before we left, after we contacted Ctrip). In short, they didn't provide anything. Finally, and this was the worst part, we told the hotel we didn't need the room, so we didn't have to enter. When we returned that night, there was a bed standing upright in our foyer! We were terrified. After a lot of communication, we finally realized they had delivered the bed to the wrong room. Our own attempts to resolve the issue were unsuccessful, and it took half an hour after Ctrip contacted them to have someone come and get the bed. Throughout the entire process, the hotel's attitude was terrible, with absolutely no remorse. It was awful; I will never stay there again.
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