Sotetsu Grand Fresa Osaka-Namba Reviews
Sotetsu Grand Fresa Osaka-Namba
1 Chome-1-13 Nipponbashi, Osaka, JapanView Hotel Details
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Sotetsu Grand Fresa Osaka-Namba Guest Reviews
4.4/5
Very Good
929 review
Verified reviewsLocation4.6
Amenities4.3
Service4.4
Cleanliness4.3
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All Reviews(929)
Positive reviews(893)
Reviews with photos/video(204)
Easy to get around(120)
Close to metro(64)
Convenient for shopping(45)
Small room size(41)
Delicious breakfast(28)
Nice toiletries(13)
Luggage delivery service(12)
Negative reviews(36)
dindin0317
Standard Single Room - Non-Smoking
Stayed in May 2024
Couples
62 review
Outstanding
Posted on May 19, 2024
about 6th times live in this hotel, i like this hotel as CP value high, nearby have many people
i will continue live in this hotel in next osaka trip
Response from Property: Thank you for your continued support of Osaka Namba Sotetsu Grand Fresa. We are honored and happy that we can make you satisfied with your stay. In order to continue to provide every customer with a good stay experience, your opinion is very important to us.I hope I will have the opportunity to serve you again in the future, thank you.
HappySoul
Standard Double Room - Non-Smoking
Stayed in Apr 2024
Solo travellers
11 review
Very Good
Posted on Apr 22, 2024
Overall happy with my stay with Sotetsu Grand Fresca Namba.
Would recommend traveller to experience your stay with them.
Response from Property: We are very happy to hear that you had a pleasant stay with us and we are also honored to receive your compliments on our hotel. We hope that you will enjoy your stay at our hotel again when you visit Osaka.We will continue to do our best to provide a comfortable and relaxing stay for all our guests.We look forward to your continued support in the future and to welcoming you again soon.Sotetsu Grand Fresa Osaka Namba
Jerrykam50
Economy Double Room - Non-Smoking
Stayed in Jun 2024
Solo travellers
9 review
Outstanding
Posted on Jun 17, 2024
Good hotel, may consider to choose it next time.
Response from Property: Thank you so much for your positive feedback and kind words about our hotel! We are delighted that you had a good experience with us and are considering choosing our hotel again next time.Thank you once again for your valuable feedback and support.Best regards,
Allen
Superior Double Room - Non-Smoking
Stayed in Mar 2024
Friends
12 review
Very Good
Posted on Mar 26, 2024
The hotel location is truly unbeatable...across the street is the street food and major shopping area. There is a metro station right outside the hotel and you can walk to Namba station as well. However the cleanliness of the hotel is quite poor and the service is very average. I would recommend only for those on a budget, as the treatment I experienced was unlike other hotels in Japan.
Response from Property: Thank you very much for staying at Sotetsu Grand Fresa Osaka Namba. Thank you again for taking the time to post a highly rated review despite your busy schedule. We are always thinking about what is necessary for our customers to use our services more comfortably, and are determined to provide even better services.Once again, we would like to thank you for your valuable feedback.All of our staff are looking forward to seeing you again. front
BOM PI PI
Standard Double Room - Non-Smoking
Stayed in Mar 2024
Solo travellers
15 review
Outstanding
Posted on Mar 23, 2024
2nd time back at the hotel... Still as great as ever... Cleanliness really good and location is excellent! Just opposite doutonbori street... Best to eat n shop
Response from Property: Thank you very much for staying at Sotetsu Grand Fresa Osaka Namba. We are very happy that our customers are satisfied. We look forward to seeing you again. front
Cel and Dona
Economy Double Room - Non-Smoking
Stayed in Apr 2024
Friends
3 review
Great
Posted on Apr 30, 2024
The hotel is clean and staff are accommodating but the room is tiny
Response from Property: Thank you for using our hotel this time. We would also like to thank you for your feedback. We hope you had a safe and comfortable trip, We are very happy that our service was able to help you on your journey. We would appreciate it if you could use our hotel when you stop by here again.
Huey Min
Superior Twin Room - Non-Smoking
Stayed in Mar 2024
Family
3 review
Outstanding
Posted on Mar 11, 2024
highly recommend the location of hotel and the single beds are big and comfortable, amenities was complete. the facilities like laundry and breakfast have shown on tv clearly shows that occupied.
Response from Property: Thank you very much for staying at Sotetsu Grand Fresa Osaka Namba. We are very honored to receive your compliments regarding the service of our front staff. We will continue to work hard to provide even greater customer satisfaction. All of our staff are looking forward to seeing you again.Sotetsu Grand Fresa Osaka Namba Front
EvanC
Superior Twin Room - Non-Smoking
Stayed in Mar 2024
Couples
23 review
Outstanding
Posted on May 11, 2024
Great location. Convenient. Centralised location from everywhere.
Response from Property: Thank you for using our hotel this time. We would also like to thank you for your feedback. We hope you had a safe and comfortable trip, We are very happy that our service was able to help you on your journey. We would appreciate it if you could use our hotel when you stop by here again.
Jason Tsoi
Standard Single Room - Non-Smoking
Stayed in Feb 2024
Solo travellers
7 review
Posted on Feb 9, 2024
The hotel is close to Namba station, and also Namba area. Other than that I’m disappointed by the hygiene condition of the room. The room is smelly, and the bath room is not clean enough. As the photo shown the bathroom got unknown bugs invaded. The water tap is broken. The AC control is so weird. I can’t even control the temperature or the fan speed. The air quality inside the room is poor. Other than the location, I would not suggest this hotel if you looking for a clean and comfortable place to live in.
Response from Property: Thank you very much for staying at Sotetsu Grand Fresa Osaka Namba. Thank you very much for taking time out of your busy schedule to comment on our hotel. We apologize for the lack of cleaning. We will share this incident with the relevant section and provide guidance to ensure that it does not happen again in the future.We look forward to seeing you again.front
Anonymous User
Standard Double Room - Non-Smoking
Stayed in Dec 2023
Couples
3 review
Very Good
Posted on Jan 27, 2024
If you are looking for a hotel close to the heart of Dotonbori then this would be the perfect hotel. We booked this for SGD90 per night in December 2023, and it is really value for money. It is a 5 min walk to the Nippombashi station, 5 min walk to Dotonbori (great for your Ichiran fix!) and there is a convenience store located right beside the hotel. They have a free amenities bar at the lobby with products from toiletries to skincare to sunscreen.
Response from Property: Thank you very much for staying at Sotetsu Grand Fresa Osaka Namba. We are also humbled and honored to receive such kind words. We are very grateful to receive your compliments regarding our amenities, which will motivate us in our daily work.We would be happy if you could visit us again if you have a chance.front
FatWong
Economy Double Room - Non-Smoking
Stayed in Dec 2023
Couples
17 review
Posted on Dec 5, 2023
Room really very small.
Just have space to open a gip.
Toilet is ok and location is just in nipponbashi exit 6.
Have 7-11 Downstair and 24 rice eat
Response from Property: Thank you very much for staying at Sotetsu Grand Fresa Osaka Namba. Thank you again for taking the time out of your busy schedule to post a review. All of our employees will continue to work hard to provide better service.We look forward to seeing you again.All the front desk staff
Alex Marcus
Superior Double Room - Non-Smoking
Stayed in May 2024
Couples
4 review
Posted on May 22, 2024
Very good location as it is only a stone’s throw away from Dotombori - amenities were sufficient but nothing extraordinary. The hotel staff were helpful.
Response from Property: We are delighted you found our location convenient and our staff helpful. We appreciate your feedback on our amenities and will strive to enhance your experience further. Thank you for choosing Sotetsu Grand Fresa Osaka Namba. Warm regards, Sotetsu Grand Fresa Osaka Namba
Ching Chuan
Standard Single Room - Non-Smoking
Stayed in May 2024
Solo travellers
13 review
Outstanding
Posted on Jun 8, 2024
Fantastic location. Breakfast is okay. Room is clean. I will choose this hotel when i visir Osaka again.
Response from Property: We are very happy to hear that you had a pleasant stay with us and we are also honored to receive your compliments on our hotel. We hope that you will enjoy your stay at our hotel again when you visit Osaka.We will continue to do our best to provide a comfortable and relaxing stay for all our guests.We look forward to your continued support in the future and to welcoming you again soon.Sotetsu Grand Fresa Osaka Namba
phtan68
Standard Double Room - Non-Smoking
Stayed in Nov 2023
Couples
12 review
Outstanding
Posted on Nov 20, 2023
Hotel is stone throw from two of the major POA, Kuroman market and Dotonbori, and Kintetsu-Nippombashi Station where one can escape the weather element anf shop till Osaka Namba station....The hotel has everything you need and the packet Kopi aka Coffee is good. The hotel provide free umbrella too in case there is rain
Response from Property: Thank you very much for using our hotel.We would also like to thank you for your feedback.We look forward to seeing you again.Sotetsu Grand Fresa Osaka Namba Front
Pizze S
Standard Double Room - Non-Smoking
Stayed in Oct 2023
Friends
1 review
Outstanding
Posted on Nov 27, 2023
It was a wonderful trip in Osaka. The hotel is really convenient. There are around with shopping place food place and its not far from subway.
DONT MISS IT!
Response from Property: Thank you very much for staying at Sotetsu Grand Fresa Osaka Namba. We are also happy that our customers are satisfied.If you are in the area again, please use Sotetsu Grand Fresa Osaka Namba.Sotetsu Grand Fresa Osaka Namba
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