Sotetsu Grand Fresa Osaka-Namba

Sotetsu Grand Fresa Osaka-Namba Reviews

Sotetsu Grand Fresa Osaka-Namba

1 Chome-1-13 Nipponbashi, Chuo Ward, Osaka City, Osaka Prefecture, 542-0073, JapanView Hotel Details
Sotetsu Grand Fresa Osaka-Namba
Sotetsu Grand Fresa Osaka-NambaSotetsu Grand Fresa Osaka-NambaSotetsu Grand Fresa Osaka-Namba
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Sotetsu Grand Fresa Osaka-Namba Guest Reviews

8.9/10
Very Good
1720 review
Verified reviews
Location9.4
Amenities8.6
Service8.9
Cleanliness8.8
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All reviews(1720)
Positive reviews(1656)
Reviews with photos/video(479)
Easy to get around(264)
Close to metro(137)
Convenient for shopping(126)
Small room size(96)
Perfect for business trips(38)
Nice toiletries(25)
Stayed multiple times(20)
Luggage delivery service(19)
Negative reviews(64)
mint0yuyu0
Economy Double Room - Non-Smoking
Stayed in Mar 2025
Solo travellers
1 review
10.0/10
Outstanding
Posted on Apr 15, 2025
really nice hotel, best location ever. we can walk to kuromon market and dontonburi street easily. i will book again next time.
Response from Property: Dear mint0yuyu0,Thank you for your kind words regarding our location and your positive experience. We are delighted to hear that you enjoyed your stay and found our hotel convenient for exploring nearby attractions. We look forward to welcoming you back in the future.Best regards,Sotetsu Grand Fresa Osaka Namba
Berrysurprise
Standard Single Room - Non-Smoking
Stayed in Feb 2025
Travel with friends
88 review
10.0/10
Outstanding
Posted on Mar 24, 2025
Excellent stay in an awesome location, price is value for money and able to use promo code to offset the prices
Response from Property: Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our location excellent and our rates favorable. It is wonderful that you could take advantage of our promotional offers.Best regards,Sotetsu Grand Fresa Osaka Namba
Mladja
Economy Double Room - Non-Smoking
Stayed in Feb 2025
Couples
2 review
10.0/10
Outstanding
Posted on Mar 19, 2025
Everything excellent. Kindest staff, everything clean and perfect location. Definetely would recomend.
Response from Property: Dear Mladja,Thank you for your wonderful feedback! We are thrilled to hear that you enjoyed your stay, appreciated our staff, and found our location to your liking. Your recommendation means a lot to us.Best regards,Sotetsu Grand Fresa Osaka Namba
Cheng Ean
Deluxe Double Room - Non-Smoking
Stayed in Feb 2025
Travel with friends
7 review
10.0/10
Outstanding
Posted on Mar 26, 2025
Nice hotel. Central location. Good amenities. Get the bigger room πŸ˜… the picture is the walk to the hotel.
Response from Property: Dear Cheng Ean,Thank you for your kind words regarding our central location and amenities. We appreciate your recommendation on the room size and hope your future stays with us are equally enjoyable.Best regards,Sotetsu Grand Fresa Osaka Namba
MintyTeddy
Standard Double Room - Non-Smoking
Stayed in Feb 2025
Couples
2 review
10.0/10
Outstanding
Posted on Mar 8, 2025
1st time staying in this hotel and surprised that the no. Of room is a lot so the lobby is always full with travellers and toiletries always run outπŸ˜…. But it was replenished time to time. We only took what we need but still need to wait. Breakfast is alright but it was the same for all 3 days of our stay, so started to get bored on the third day. πŸ˜‚
Response from Property: Dear MintyTeddy,Thank you for sharing your valuable feedback regarding your recent stay with us. We appreciate your understanding regarding the busy lobby, which can occur during peak times due to our hotel’s popularity. We are glad to hear that toiletries were replenished, and we will continue to monitor their availability closely. Regarding breakfast, we apologize for the repetitive menu and will take your comments into consideration for future improvements.We hope to welcome you back soon for an even better experience.Best regards,Sotetsu Grand Fresa Osaka Namba
Upamanyu Mukherjee
Superior Twin Room - Non-Smoking
Stayed in Mar 2025
Couples
3 review
10.0/10
Outstanding
Posted on Apr 10, 2025
Excellent location near Dotonbori street and subway, excellent views!
Response from Property: Dear Upamanyu Mukherjee,Thank you for your kind words regarding our excellent location and breakfast offerings. We are delighted to hear that you enjoyed your stay with us. Your feedback is greatly appreciated and motivates our team to maintain high standards.Best regards,Sotetsu Grand Fresa Osaka Namba
Muhammad Rifky R
Economy Double Room - Non-Smoking
Stayed in Jan 2025
Couples
17 review
10.0/10
Outstanding
Posted on Feb 24, 2025
Near From Station, and also very near from dotonburi If u wanted to go there i highly recommended u
Response from Property: Dear Muhammad Rifky R,Thank you for your kind recommendation and feedback about our convenient location. We are delighted to hear that you enjoyed your stay and found us close to the station and Dotonbori.Best regards,Sotetsu Grand Fresa Osaka Namba
Siew Hwa
Economy Twin Room - Non-Smoking
Stayed in Feb 2025
Travel with friends
21 review
9.0/10
Great
Posted on Apr 2, 2025
Location is fantastic is room A bit small will Be back next time
Response from Property: Dear Siew Hwa,Thank you for your kind words about our fantastic location. We appreciate your feedback regarding the room size and look forward to welcoming you back on your next visit.Best regards,Sotetsu Grand Fresa Osaka Namba
Guest User
Standard Double Room - Non-Smoking
Stayed in Dec 2024
Travel with friends
1 review
8.5/10
Very Good
Posted on Jan 21, 2025
Valuable stay. The location is perfect next to Nippombashi Station accessible to most shopping and dining area easily. Rooms and bathrooms were very clean, however tiny. Most toiletries were available and could be replenished daily.
Response from Property: Dear Guest,Thank you for your kind words regarding your stay. We are delighted to hear that you appreciated our location and cleanliness. We understand that room size may be a consideration, and we appreciate your feedback regarding the toiletries.Best regards,Sotetsu Grand Fresa Osaka Namba
Anonymous User
Standard Double Room - Non-Smoking
Stayed in Feb 2025
Couples
2 review
8.5/10
Very Good
Posted on Mar 27, 2025
Good location/ staff friendly πŸ˜„ good for family and couple.
Response from Property: Thank you for your positive feedback regarding our location and friendly staff. We are delighted to hear that you found our hotel suitable for families and couples. Your kind words inspire us to continue providing excellent service.Best regards,Sotetsu Grand Fresa Osaka Namba
NANAhashi
Superior Twin Room - Non-Smoking
Stayed in Feb 2025
Family
7 review
10.0/10
Outstanding
Posted on Mar 21, 2025
Excellent location, cleanliness and service Good breakfast
Response from Property: Dear Guest,Thank you for your kind words regarding our location, cleanliness, and service. We are delighted to know that you enjoyed our breakfast as well. Your positive feedback is greatly appreciated, and we hope to welcome you back soon.Best regards,Sotetsu Grand Fresa Osaka Namba
Wing Kin Dominic
Economy Twin Room - Smoking
Stayed in Mar 2025
Family
2 review
7.5/10
Posted on Apr 25, 2025
Location is good, staff are very nice
kebbage
Triple Room - Non-Smoking
Stayed in Dec 2024
Family
3 review
10.0/10
Outstanding
Posted on Mar 7, 2025
Fantastic offerings, they have different types of personal hygiene items and facial products available for grab. Convenient location, walkable distance to nearby subway and multiple shotengai!
Response from Property: Dear kebbage,Thank you for your kind review. We are delighted to hear that you appreciated our range of personal hygiene items and the convenience of our location. We hope to welcome you back for another fantastic stay.Best regards,Sotetsu Grand Fresa Osaka Namba
juz4ben
Standard Double Room - Non-Smoking
Stayed in Nov 2024
Couples
8 review
8.5/10
Very Good
Posted on Dec 30, 2024
The hotel is conveniently located, near Namba Metro Station and right opposite the popular Dotombori Street. Similar to other Sotetsu hotels, they provide a comprehensive set of skincare, including cream and sunscreen. The soundproofing of the room is not great though; there were some inconsiderate guests who were making noise in the corridors late at late and we were woken up by them.
Response from Property: Dear juz4ben,Thank you for taking the time to share your experience with us! We are pleased to hear that you found our location convenient, being close to Namba Metro Station and Dotombori Street. We are also glad that you appreciated the comprehensive skincare amenities we provide.However, we sincerely apologize for the inconvenience you experienced due to noise from other guests. We understand how important a peaceful environment is for a good night's sleep, and we will address this issue with our team to ensure better soundproofing and guest consideration in the future.Your feedback is invaluable to us, and we appreciate your understanding. We hope to have the opportunity to welcome you back for a more enjoyable stay.Best regards,SOTETSU GRAND FRESA OSAKA NAMBA
Anonymous User
Triple Room - Non-Smoking
Stayed in Nov 2024
Family
4 review
10.0/10
Outstanding
Posted on Jan 7, 2025
Hotel was a bit old, the service was good. Right across the road is Dontonburi food area.
Response from Property: Dear Guest,Thank you for taking the time to share your experience with us. We appreciate your feedback regarding your recent stay.We are glad to hear that you found our service to be good. However, we acknowledge your comment about the hotel being a bit old. We are continuously working on improvements and renovations to enhance our guests' experience.It's great to know that you enjoyed the convenient location, with the Dotonbori food area just across the road. We hope you had the chance to explore the local cuisine and attractions.Thank you once again for your valuable feedback. We hope to welcome you back in the future and provide you with an even better experience.Best regards,SOTETSU GRAND FRESA OSAKA NAMBA