Holiday Inn Express Hotels in Ottawa

Room was clean and comfortable. There was a pull out couch in the room that was convenient to use and comfortable as well. Parking in the hotel underground parking lot is NOT included. It was another expense on top of the price for the room. I would of like to see it be included or less than $15.

Very good, good value for money and excellent service

We had 2 fire alarms in 2 days, nobody told us when we’ve made the reservation. Fiest time ppl we’re afraid , we had to go outside… NO STAFF explain nothing to us for too much time. I asked at the front desk and the woman there just ignore me. The other woman that was there didnt either explain I had to asked what’s going on is it a practice or not ? Ppl were actually afraid… She told yeah in the most nonchalant way. Also when we arrived, there was still hair and stuff in the bathroom that I had to remove. Ive check in early I must say but they told it was ok that the room was ready. Clearly it was not 100% clean. Breakfast is very VERY basic. I had to told front desk that coffee was empty… Plus, the first guy that welcome me at the front desk was not sympathetic. If you have the budget to go elsewhere just do it.

The hotel is a little old and the elevator is slow. Then when he booked, he said it was a standard room, but when he checked in, he directly allocated the standard room, saying that they arranged it like this. Everything else is fine, there is a Costco around, and there is a takeaway Chinese food, which is very convenient.