4-Star Hotels in Ottawa

It's clean and big. I upgraded it to a square size for free. The experience is very good.

The room is spacious, bright, clean and tidy

The room was a bit small, and the counter felt like something from an economy hotel. Perhaps as an online platform guest, I was assigned a lower floor room where a huge exhaust fan on the outdoor platform vibrated and made noise clearly audible inside. I got back to the hotel late at night, and my child fell asleep immediately, so I didn't want to complain in the middle of the night. I finally fell asleep after two hours, a really terrible stay. However, the cleaning lady in the morning was excellent; I left my wallet on the table, and she immediately took it to the front desk. Thumbs up for her!

The room was very spacious, with a 1.8-meter bed, and the living room was also quite large, comfortably accommodating three people. There's even a kitchen for cooking. The location is convenient, and the balcony offers a nice view. It's about a 10-minute walk to Capitol Hill. The only downside is that it can be a bit noisy at night since it's street-facing.

Pros: a parking lot with sufficient space (no need to book in advance). A shopping mall St Laurent is nearby. The breakfast is ok. There are 2 sockets and 2 USB-A outlet on each side of the bed. The staff are friendly in general. Cons: A bit far away from the tourist attractions downtown (around 10 minutes drive). The coffee from the in-room coffee machine was so-so. The air-conditioner was quite noisy. The TV in my room couldn't be turned off (It went off automatically after no-signal for a while anyway). There were some paper cups for coffee but no other glass / cups in the whole room even for brushing teeth so I had to use paper cups for brushing teeth (Is it considered environmental friendly?)

Where to begin... first of all, when I made this booking, there was no mention whatsoever of HEAVY DUTY CONSTRUCTION beginning every day at 7 a.m. Naturally upon checking in, I'm informed that there is intense construction happening right next door. And yes, it was brutal. I also SPECIFICALLY booked this hotel because there was an option to reserve now, pay at the hotel. Here are some direct quotes from my booking confirmation email: ”You'll need to pay upon check-in at Andaz Ottawa Byward Market, by Hyatt,” ”Your payment will be handled by Andaz Ottawa Byward Market, by Hyatt,” and ”Pay at Hotel.” Sure enough, I get there, and the money's already been taken out of my credit card and I owe nothing to the hotel upon check-in. (This matters for reimbursement purposes at the company I work for.) Lastly, I was told when I checked in that housekeeping would be visiting every third day -- that was fine by me. But the very first day, I come back to my room after a long day and someone's been there, replacing towels, removing the minimal garbage in there, etc., which I was not at all prepared for given that I was advised the opposite. It made me extremely uncomfortable because all of my personal effects were left throughout the room, not expecting housekeeping given that I was advised no housekeeping would be coming until the third day. I'll be honest, that creeped me out as someone travelling alone. The staff were apologetic but I didn't find their explanation at all sufficient. (The housekeeping manager and front desk attendant completely contradicted each other.) Overall, such a chaotic stay. Oh, and, the heat in my room didn't work. Had to request a space heater... I mean, c'mon.