Genteng Hotels with Parking

This hotel feels like one of the more upscale options in Surabaya. The garden is absolutely beautiful, attracting many visitors who come specifically to take photos, and it has a rich historical background. The mattress in the room was very comfortable. The only minor issue was that the sink in the bathroom drained a bit slowly, which seems to be a common problem in Surabaya. The breakfast was incredibly abundant; I'd recommend setting aside an hour to enjoy it. Plus, it's right next to a shopping center, making it perfect for some last-day travel browsing. The hotel's spa is about 250 RMB for a 60-minute session per person, but it's really relaxing. Just a heads-up, check-in is only available after 2 PM.

Everything about the hotel was great. I especially want to give a shout-out to Knot from the hotel lobby! His service was incredibly attentive; he helped with our luggage the whole time and was so patient and gentle. A big thumbs up to him! The pool was beautiful, and the bed in the room was so soft that I had a wonderful night's sleep.

This is supposed to be a five-star hotel, great location but the service was just so-so! There's only one all-day dining restaurant on the second floor. The towels were absolutely filthy, worse than what you'd find in a two-star hotel. They were discolored from white to gray and yet still provided to guests. Unacceptable... I can only give it two stars! The soundproofing in the room was also poor, and the facilities were worse than a three-star hotel back home. For a supposed five-star, I'm reluctantly giving it three stars.

Considerably clean, service wise language is a challenge, couldn't get information of any indomart nearby at all and couldn't get a cup noodle at night about 10pm. Cafe downstairs has no food at night too Good size for family where the 4 of us can sleep in a room together

We enjoy our stay here. The staff was so friendly and helpful. The food for breakfast is variety and delicious. The location is strategic, near the mall and hot spot around surabaya. Would absolutely recommend this hotel.

The room was great, clean, and even had Netflix so we could watch movies. The food was delicious, and the location in the city center near Bambu Runcing was perfect for watching the Surabaya Vaganza. The service was friendly, everything was good for the price. Recommended for families.

Had a great time. The environment was good and all the fasilities provided could be enjoyed. Definitely will come again in the future. I faced some difficulties but it was handled well bt the workers.

Located in the heart of Surabaya, about a 10-minute walk from the department store. On the way, you'll pass some great sports shops. A simple breakfast is included (you can ask the staff to fry eggs, they're delicious!). The two male front desk staff were unhelpful and immediately said they couldn't assist with anything (very passive problem-solving), but the rest of the female staff went out of their way to help us with our issues!

Before I review I want to say all the staff were kind friendly and very helpful. If this review was about the staff you would have 100%. My problem is with the fabric of the hotel. It is dirty , shabby and living in the past. The first entertainment hotel in the city. Looking at it it was probably the last time it was refurbished. I feel that the staff put on a brave face and they are professional in their duties. Entering my room the sheets were grey had holes and stained. If you use an external laundry and hire your linen someone needs to change your contract!! Grey is not white. The walls are covered in hardboard and are dirty. Shower and toilet ok. Fire door did not self close. Hole in the wall where the self closer keeps hitting it. If this is a four star hotel it’s the staff who are keeping it there, a review though in my opinion would drop you to two stars at the best!! The owners need to reinvest!!

A very cheap choice. Not much facilities provided by the hotel, for example no dryer, shampoo and bath gel. The room has locker, pretty small, my luggage doesn’t fit in, so I just place my suitcase outside the capsule. I think it’s okay because Indonesia is quite safe. Staff are helpful, check in and out is quick. Nice for an overnight short stay if you have a low budget.