Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on May 7, 2026
THANA_The accommodation is really nice and beautiful! The onsen room is absolutely amazing. The place is lovely and comfortable, but the food selection is a bit limited. It's a little far from the city, but if you're looking for a relaxing getaway, I highly recommend it!
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Price per night from:£142
Posted on Jul 15, 2026|Deluxe Twin Room With Cypress Onsen View Bath - Non-Smoking
Anonymous User
This hotel offers a genuine private onsen in every room, with a continuous flow of hot spring water 24/7. The in-room amenities are exceptional; the air conditioning is powerful, the bedding is comfortable, and the Refa showerhead and hairdryer are fantastic. They even provide a Hario pour-over coffee set for guests to enjoy. For breakfast, you can choose between Japanese or Western set menus in advance, and the portions are so generous you'll barely finish. My only minor complaint is that the breakfast menu doesn't vary much day-to-day. The only real downside to this hotel is its lack of public transport access, so you'll need to take a taxi. While visiting the lake, I passed by several other well-known large hotels. They might have better locations, but they looked quite old and had many more rooms, making them less private than this one. To each their own, but if I return to Toya, I would definitely consider staying here again.
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Price per night from:£220
Posted on Dec 30, 2024
N YipThis is a family trip for two adults and two kids. And we stayed in the hotel for 7 nights, bfast and dinner included.
It's apparent in the booking that we will have kids in the stay, and yet either Trip.com/hotel charged us meals for 4 adults for the entire trip. We ended up overpaying A LOT and wasting A LOT of food because the kids couldn't finish the set meal. Yet the hotel refused to adjust / refund. This was a serious mistake made by Trip.com / hotel.
The hotel provided shuttle bus to the ski resort. Good that there was early shuttle bus around 815am BUT the return shuttle was way too early (4pm) for any serious skiers. The hotel should offer more options.
There was no gym in the hotel and difficult to do some proper full-body exercise.
Onsen set up was nice and clean and tidy. The public onsen wasn't used much so it ended up a big private onsen for us.
We like the traditional Japanese cusine but very disappointed that the chef provided limited changes on the menu during our 7 nights of stay. We spent roughly same number of nights elsewhere in Niseko and the design of their menu was way better.
Staff in general was very helpful and friendly and some of them spoke English and Chinese.
The hotel was short of staff IMO. I could see them running around in the hotel.
The ski equipment room could be equipped with better facility to dry ski boots and gloves.
Shuttle bus was only offered to Niseko but not Kutchan station which was in fact not too far away anyway.
The room was clean and well maintained. The location of the hotel was great too. It's 10mins from the Niseko station and 5mins from annupuri ski run.
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Price per night from:£256
Posted on Aug 4, 2026|1 Queen Premium Sea Side
Anonymous UserThe hotel boasts a prime location on a mountain overlooking Lake Toya, with rooms on the other side offering Pacific Ocean views. We booked a lake view room and an ocean view room for two adults and two children, and both offered stunning scenery. The rooms are quite spacious by Japanese hotel standards. The only drawback is that getting down the mountain can be inconvenient if you don't have your own car or a private charter. Luckily, the hotel has several good restaurants, making it a decent choice for a relaxing two-day getaway. The breakfast spread was ample and of good quality, with both Japanese and Western options available. Additionally, the hotel has its own florist, and the floral arrangements in the lobby are beautiful.
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Price per night from:£182
Posted on Sep 22, 2026|Deluxe Twin Room-Club BLD - Non-Smoking(Buffet)
Anonymous UserAbsolutely loved our stay at Nonokaze. The hotel is beautiful, and they are very generous with everything — from the lounge freebies to the breakfast and dinner buffets.
I upgraded my birthday dinner to N Vague, and it was definitely worth it. The French cuisine using local Hokkaido ingredients was delicious and became one of the highlights of my birthday. What touched me even more was the surprise the next morning. There was a paper bag hanging outside our door with a framed photo of me and my mom inside, plus a short birthday message at the back. Such a thoughtful gesture that I will never forget.
Our room was also beautiful and very relaxing. Just sitting in the living area while looking at Lake Toya was already special, and the view of the fireworks from our room was perfect — it honestly felt like the fireworks were right in front of us.
The staff were all very accommodating and welcoming. I’m very happy and grateful for our stay at Nonokaze. It made my birthday even more memorable, and this is definitely one hotel experience I will never forget.
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Price per night from:£268
Posted on Jan 26, 2026
Guest User
The staff service is excellent, and the outdoor onsen is beautiful and very enjoyable. The only downside is that during peak hours, there are a lot of external visitors, but if you avoid those times, it's incredibly relaxing. There are limited food options both inside and nearby, so it's advisable to come prepared for that. The room was lovely, and the futons were very comfortable.
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Price per night from:£42
Posted on Sep 23, 2026|East Building Lake Side Western-style Room
温哥华雨The location is excellent, and the rooftop hot spring facilities are a major draw. It's a bit pricey, but it definitely has its selling points. I don't think there's a need to insist on a view or a fireworks view; these gimmicks might be a bit misleading online. I believe you don't need to overthink it. If you really need to stay in town for a day or two, choosing the hotel everyone recommends is a good choice. Breakfast is average, so don't expect too much.
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Price per night from:£123
Posted on Jan 20, 2026|Japanese-Style Room 24 Sq M
XiaopaokakaThis hotel is a hidden gem where I stayed for three nights. It has four floors, with the entrance and front desk located on the second floor, accessible by an elevator. On the first floor, there are separate male and female onsens (hot springs), each with three indoor baths and one open-air bath. The changing rooms are equipped with washing machines and dryers (laundry costs a very affordable 100 yen per wash, and you can buy a laundry pod at the front desk for 100 yen).
The hotel offers a set breakfast (included with the stay) and dinner (can be added on arrival for 3300 yen per person), both served individually rather than buffet-style. Breakfast times are 7:00, 7:30, or 8:00 AM, while dinner is at 6:00, 6:30, 7:00, or 7:30 PM. There's a friendly Chinese-speaking staff member from Beijing at the front desk.
The guest rooms are Japanese-style tatami rooms, offering views of Lake Toya and a popular photo spot. Each room includes a safe, kettle, cold drinking water, sterilized cups, a writing desk, a table lamp, a massage device, and lotion, among other amenities. The hotel also features a coffee bar and a souvenir shop near the front desk.
Each room has a toilet and a sink, but no shower. The only downsides are that the entrance door to the room and the bathroom door are quite low, probably around 1.8 meters, and there's no drying room for ski gear (though with permission, you can place your ski equipment on the floor in the front desk area). The air conditioning has three powerful settings, so it never felt cold. The windows are double-paned.
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Price per night from:£43
Posted on Aug 24, 2026|Japanese Western Style Room With Lake View(buffet)
Guest User
After seeing so many negative reviews, I was a bit hesitant about booking Lakeside Pavilion, but my actual experience was surprisingly good. First, the service was warm and proactive; I didn't encounter any of the alleged discrimination against Chinese guests. Second, the rooftop onsen was excellent, and the room had a great view. Even though there was a bed, we asked for three futons to be laid out, which was very comfortable. As for outdated facilities, you barely use the in-room bathing facilities at an onsen hotel anyway. While dinner and breakfast weren't exceptionally refined, there was a wide variety of options, so you're sure to find something delicious. I'm very satisfied with my choice this time.
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Price per night from:£84
Posted on Mar 3, 2026|Deluxe Suite With Tatami
NabellachanceWe stayed at Niseko Towers and overall had a mixed experience.
The location is great if you’re driving, as there is plenty of parking available. Without a car, however, it may feel less convenient. The building has an onsen on-site, which was a nice touch after a long day out.
One of the biggest positives is the size of the apartment — it’s very spacious, with more than enough room for large luggage and ski gear. This makes it comfortable for longer stays.
However, there were some downsides. The bed was quite hard, and we both woke up with back pain during our stay. Unfortunately, the breakfast was disappointing — very limited selection and lacking in quality. It didn’t feel like much care was put into the overall hospitality experience.
In summary, the space and parking are strong points, but improvements in bedding comfort and breakfast quality would make a big difference.
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Price per night from:£41