Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on May 23, 2026
Mejuejiang
My 3-year-old child and I are from Hong Kong. This is our first time staying here, and we were pleasantly surprised by how friendly all the staff are. The restaurant dishes are very fresh, beautifully presented, and absolutely delicious. The private hot spring in the room is incredibly comfortable. We had a wonderful night with our child.
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Price per night from:£253
Posted on Jul 2, 2026|Unwind Loft Room
HeyJade⭐⭐⭐⭐⭐
Our family had a wonderful stay at UNWIND Hotel Sapporo.
The room was spacious, comfortable, and perfect for our family. We loved the cozy atmosphere and the friendly, helpful staff.
The breakfast was delicious and a great way to start each day. We also enjoyed the free wine service in the evening, which was a lovely touch and made our stay feel even more special.
Parking was convenient and reasonably priced at JPY 1,500 per night, making it easy for us to explore Hokkaido by car.
Overall, our family loved this hotel and would happily stay here again. Highly recommended for families and travelers with a rental car!
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Price per night from:£39
Posted on Sep 25, 2026|Basic Room
Torwat VasinchaiThe location is quite nice, just a 10–15 minute walk to the main shopping street. The hotel uses a self-service check-in system, but the process is straightforward and not difficult at all.
The room is surprisingly spacious, with a kitchen and laundry area, which was very convenient. However, the bed sheets and bedding are quite old, so it would be great if the owner could consider replacing them with new ones.
The main issue during our stay was the gas canisters stored right in front of the entrance. I understand that they may be necessary for heating or other purposes, especially during the harsh winter. However, unfortunately, the gas smell got into our room, which made it uncomfortable and difficult to sleep. We had to keep the window open throughout the night to reduce the smell.
I would strongly recommend that the owner consider storing the gas canisters somewhere else, away from the entrance and guest rooms. I think this would significantly improve both the comfort and safety of the stay.
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Price per night from:£38
Posted on May 19, 2026|Twin Room
Ivy_Oh1. Hotel is 8mins walk from Otaru train stn/ bus stn.
2. Surrounded with many restaurants and walking distance to Sankaku market, Otaru canal as well as Sakaimachi Hondori street.
3. Room size was just nice, and bed were comfortable
4. Free coffee and biscuits provided from 7am-6pm.
5. For the breakfast you can choose between Japanese or Western breakfast.
6. No self service laundry facility on-site.
Overall we had a pleasant stay.
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Price per night from:£42
Posted on Jul 15, 2026|Standard Twin Room
KaiqinSpotlessly clean, quiet, and the pillows were super comfy. The hot spring bath was pristine, and the laundry service was really convenient. The front desk staff, especially the guy who checked me in, was incredibly warm and helpful. Five stars! The location is fantastic too, just a few minutes' walk to the Otaru Canal. Highly recommend!
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Price per night from:£34
Posted on Mar 24, 2025
Guest User
free parking, nearby grocery supermarket within walking distance. Room is big & easier for check-in & check out process.
price is valuable.
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Price per night from:£34
Posted on Apr 25, 2026
Guest User
Facilities: The hotel is quite old, and while the facilities are in good condition, they aren't exactly modern. Surprisingly, there's a vintage audio system that plays music with a great ambiance from a bygone era. The sound quality also has that classic feel, which I loved. It's definitely worth experiencing this unique charm that other hotels don't offer.
Service: Standard hotel service, but they upgraded my room without me even asking, which was a nice touch!
Transportation: Even though the hotel is on a mountaintop, they offer a shuttle service to the nearest JR station, which is a huge plus. The Otaru Aquarium is just a few steps away, and the dolphin show is fantastic, plus the penguins are adorable.
Scenery: This hotel probably boasts the most unique coastal cliff views in Otaru. It's truly postcard-worthy, and the best part is being able to enjoy it while soaking in the hot spring during the day. The scenery is beautiful and enjoyable. At night, however, you can't see anything.
Hygiene: Standard hotel cleanliness.
Food: I only stayed overnight and didn't try the food.
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Price per night from:£89
Posted on Feb 12, 2026
GG WATT
You will feel comfy and relaxed, like sitting and slaying at your home. We're 4 pax and stayed 1 night, but feel hommy and humble in everything here. Our room can fit 4-6 pax. Pls enjoy here if you love English country style!!
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Price per night from:£11
Posted on Nov 7, 2025
Guest User
The room features four beds plus a sofa bed, along with a fully equipped kitchen that includes utensils, a microwave, an oven, and a hot plate. The bathroom is fitted with a washing machine and hot water facilities. This property is located in Otaru, and you'll need to pass through Sapporo each time you travel. If you have limited time, it may be more convenient to stay in Sapporo to save time. We chose this location for its beautiful views, excellent room amenities, and free parking. Overall, we had a great experience here, with a Lawson convenience store and a market nearby for easy access to supplies.
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Price per night from:£23
Posted on May 6, 2026|Family Room
はちぃ85The spacious family room was very clean, and I slept soundly until morning. It comfortably fit 6 adults, including junior high school students and older. However, I was told there would be space for 3 cars in the parking lot, but there were already 3 sedans parked there, so it wasn't possible. Even if it were empty, the extremely steep slope and narrow space would require considerable skill to park (TT). We ended up parking in a lot about a 5-6 minute walk away, which cost 600 yen for a maximum of 12 hours. The bathroom is located straight ahead from the entrance, and there's no changing area, so it would have been reassuring to have a partition or space for towels. Also, there are no curtains on the kitchen window immediately above, which required some care.
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Price per night from:£31