Hotel Sogo Roxas Blvd Reviews

Response from Property: Dear Teo,Thank you for bringing these serious concerns to our attention. We sincerely apologize for the incident where another guest mistakenly accessed your room. We understand how unsettling this must have been, and we are reviewing our key management procedures immediately to ensure this does not happen again.We also regret the unpleasant carpet odor you experienced. Our housekeeping and maintenance teams have been notified to address this issue thoroughly.Your safety, comfort, and peace of mind are our top priorities, and we will take corrective measures to prevent similar situations in the future. We truly value your feedback, even though we regret that your stay did not meet expectations.Warm regards,Rojohn EnriquezHotel Manager

Response from Property: Dear Jamila,Thank you very much for your wonderful feedback and perfect recommendation. We’re delighted to know that you had an excellent experience during your stay, enjoying the spacious and spotless room, complete amenities, warm and professional staff, fast service, and delicious breakfast.Your kind words mean a lot to us, and we look forward to welcoming you back again soon for another memorable stay.Warm regards,Rojohn EnriquezHotel Manager

Response from Property: Dear Kim,Thank you for sharing your honest feedback. We sincerely apologize for the discomfort you experienced due to the loud air conditioning, which disturbed your rest. We understand how important a quiet and comfortable environment is, and we regret that this issue affected your sleep.Please be assured that we are addressing this concern with our maintenance team to ensure the air conditioning units are properly serviced and operate smoothly. Your comfort and safety are our priority, and we will work diligently to improve.We truly appreciate your candor and hope to have another opportunity to welcome you back with a much better experience.Warm regards,Rojohn EnriquezHotel Manager

Response from Property: Dear Guest,Thank you for choosing Hotel Sogo to celebrate your anniversary and for sharing such wonderful feedback. We’re delighted to know that you found our staff accommodating, enjoyed our delicious food, and appreciated the spacious comfort of the Mega Suite.We’re also glad that you were able to take advantage of a cost-efficient booking option through Trip.com, making your stay both affordable and enjoyable. Your kind words mean a lot to us, and we look forward to welcoming you back again soon for another memorable experience.Warm regards,Rojohn EnriquezHotel Manager