Secret Cliff Resort & Restaurant Reviews

The housekeeping at this hotel is unacceptable. They never replenished the disposable hair caps and only changed the towels and water bottles. To make matters worse, I found cockroaches in the room, which is extremely unhygienic and unsafe, especially for small children. While the male staff were polite, the female receptionist was incredibly rude. I called to complain about the room issues, and though she said she noted it, nothing was done. She was also very disrespectful toward my friend. Even though I informed the front desk that my guest was coming to my room, they refused to let him in. They insisted that I come down to the lobby myself, which wasted a lot of my time since I had to take a shuttle to get there. This is not my first time in Phuket or at this hotel, but I am deeply disappointed. Despite booking three rooms, I received no respect or quality service. I could overlook the poor breakfast, but I cannot tolerate such unhygienic conditions and terrible service. I will never stay here again and will definitely not recommend this hotel to anyone.

Wonderful location between Patong and Karon beaches. Easy to get to with Grab. Staff very friendly. Nice pool. Great views

Secret Cliff is seriously so chill 🌊 Eating while enjoying the ocean view, time just slows down ✨ A place like this really makes you not want to leave 💙

This hotel is nestled on a hill between Karon and Patong beaches. Each room is built into the terrain, so almost every room offers some degree of sea view. The hotel has quite steep slopes, which is why they provide vehicles to help transport luggage. If you walk up the slopes within the hotel, you'll get an unobstructed view of beautiful sunsets. For our first two nights, the water heater in our room was broken. After repeatedly reminding the hotel, they sent someone to fix it, and it was a relief to finally have hot water for showers. There's no seating inside the room, and the balcony faces west. We found it much more convenient after moving the balcony table and chairs into the room. The hotel breakfast was pretty good. During peak times when seating was scarce, the staff were very attentive and helpful in guiding us to available tables.

The location is beautiful and the view is stunning, especially from the pool and our room. Breakfast was quite nice except on the last day when we had to leave early we were not allowed to take a breakfast away although we asked only 10 minutes before official opening time and we had pre-paid for it. The first room we received was not good. It didn't have anywhere to sit, it was empty besides the bed. Our toilet was also clogged. They got someone to fix it and told us it was fixed but it didn't resolve the problem and we ended up having problems in the night with the toilet. So we asked for a room change. They changed our room which was much better. It had a proper bathroom and furniture besides the bed. This room felt better and more worth the price, and the view was incredible. A big plus is that the hotel offers a ride down to the two beaches, free of charge. Something to note, unrelated to the hotel, is that Grab cars are about 200 Baht just to get up and down the cliff, which is a 6 minute ride that would normally cost no more than 50 Baht. You have the option to take a Grab Scooter, which is 50 Baht. Overall it was a good stay, but we wouldn't stay again longer than one or two nights.

The hotel is located on a hill, quite secluded, with a beautiful view from the balcony. Excellent buffet breakfasts, but you’ll need to take a bike or taxi to get to the shops.

Great Resort with one of the best viewpoint in Phuket. Cleanliness to Behavior of The Hotel Management, everything was just top notch.

ABSOLUTELY DISGUSTING. Found BLOOD on my sheets upon check in. Our room hasn’t been cleaned when we checked in. Dirt all over and ***** hair in the toilet and on the floor. Went to the Secret Cliff restaurant, we all got food poisoning and the hotel forced me to pay. Although showing them a trip to the doctor at 2:30am. I originally booked for 6 days, stayed one night and couldn’t bear it anymore. Talked to them, no one ever came to clean the room. I booked a sea view. All I saw was rusty rooftops and trees. I spoke to the manager Eak and he GAURANTEED a FULL refund. When we got refund receipt, I was charged for an additional night. PLEASE DO NOT BOOK, deceiving photo’s and scammers.

I stayed for 6 nights in total. Honestly, the room facilities are a bit old, and some might find the location inconvenient, but it wasn't an issue for me since I rented a scooter. I was very pleased with the hotel's view; for this view alone, my room rate was already a great value. My photography skills don't do it justice.

The staffs were very welcoming and the location is at a cliff which gives you good view.. They also arranged for us a small Honey moon flower setup on bed, which my wife was surprised and loved it.. The view from the cafe is excellent as well.. Overall 11/10🥰

Booked for 2 nights. Stuffs were very nice and kind. The rooms however need maintenance. The toilet door was loose and almost coming out. Location is little outskirt however it wasn’t an issue for us, as we were aware of it. The view from the room was stunning. Considering the price it is no brainer. I would definitely recommend the property for a relaxing vacation.

Secret Cliff Hotel is located between Karon and Patong, which makes it a good choice for people who want to stay somewhere quieter but still close to both beaches. The view from the hotel is absolutely beautiful and one of the best things about the stay. Breakfast was okay but did not have many choices. We stayed in a Deluxe Villa, and unfortunately it looked different from the photos online. Some of the furniture was also broken, which was a bit disappointing. The shuttle bus runs only once per day, so most of the time we had to use Grab to go to Patong or Karon. The swimming pool is also quite small

The environment was okay, but the hygiene was subpar. Our duvet had a large stain, and there were a lot of small bugs in the room.

The hotel is fairly priced with good service, but it's a bit far from the city center and the AC in our room was somewhat noisy.