Coral Suites & Spa - Adults Only

Hotel is absolutely immaculate, rooms are beautiful and the beds are very comfortable. However, there is an open vent in the bathroom and you can hear absolutely everything through it. We came for 7 days and every single day we didn’t sleep properly due to noise at early hours in the morning. On our last day we heard people at 04:30 am shouting, screaming swearing and sounded to be fighting each other. This lasted well over an hour and a half. The noisiness around this hotel again is absolutely shocking, will not be returning!!!!

I’ve never given a bad review, but this really is worth highlighting. Especially the lack of empathy and respect towards the customer. Arrived at the hotel at 20:30 on the 18 April (last night) ……then told the Half Board Classic Suite which I booked on the 04 Feb was not ready for 2 days (booking problem)…..stay 2 days in a basic room but we will upgrade you to All lnclusive……..not really much I could do as what other option did I have. This morning the Hotel had the audacity to tell me….”tomorrow you check out at 12, put your case and golf clubs down to reception, and then check in again at 3pm” Disgraceful consideration and absolutely horrific customer service…………. Victoria the receptionist was very helpful as she was in a difficult position delivering the bad news. She is in a different league to the management who have zero customer care qualities and are not willing to listen, but once you have told them the problem, they dismiss you intimidating your not willing to listen. Typical narcissistic trait…..makes the customer feel bad…

Overall a good stay. I would say this is more of a 3* hotel but has potential. We stayed all inclusive for 5 nights. Positives Can’t fault the staff, they were great, very hard working and always cleaning the place. All inclusive drinks were decent, the usual local spirits and a decent cocktail menu. Self service soft drinks were a good idea. Rooms are lovely and spacious, clean, good pool view. Was never woken up by noise etc. Great location, everything within walking distance. Air con in the rooms was good. The entertainment on a night was nice. Negatives The food isn’t great, always managed to find something to eat (just) but wasn’t of a great standard. Pancakes are hard around the edges at breakfast. Pasta was nice and was heated up by the chef for you, however the pesto pasta was very very oily and the bolognese wasn’t heated up fully (some parts cold). Some very loud groups in/around the pool, which I honestly don’t mind as everyone is here to have a good time, however when they are shouting racially abusive language etc that’s when the line is crossed. I didn’t see this being stopped by staff. No air con in reception/lobby area. Snacks were either left over food from the restaurant or some sandwiches/fruit from a fridge. The sun deck was nice, however a few of the beds were closed off (unsure why) so only one was available. Overall I would return but not all inclusive.

Amazing hotel overall. I went all inclusive : couldn’t have doubted the breakfast, lunch or dinner. A huge variety to choose from all 3 meals - staff were also very helpful and polite. Our hotel was clean , lots of space and comfy beds . Cleaners did an amazing job at keeping our rooms clean/tidy every day. If you want to get a sunbed for the day I would advise going down before 9:45am . Excellent visit

I didn’t read the reviews before going and I’m glad I didn’t or I’d have been put off, we stayed at coral suites for 6 nights and would definitely return. The room was spacious and modern, and was kept immaculate by the cleaners who even folded my pyjamas for me which I found very sweet, the only con was that the beds were 2 single beds pushed together, for an adults only hotel I’d have expected a double, but this wasn’t a dealbreaker. The kitchen had some good facilities like a coffee machine, hobs, a microwave, and cooking utensils, we used it often as we were breakfast only and preferred to cook our own lunches to take out with us for the day. I’ve seen some reviews about the noise which was a slight issue some nights with the vent in the bathroom leading into the corridors allowing you to hear every conversation of passers by, but I learnt that if you close the bathroom door then it blocks most of this noise out, some noise from those occupying the apartments opposite did travel through the balcony doors even when closed but it was nothing too disruptive, the curtains blocked any light from entering the room in the morning so being woken up by the sun wasn’t an issue, the aircon was good too keeping the room a nice temperature at night. I do have to agree with the reviews about the shower changing temperatures though. We found the staff to be friendly and helpful so not sure what all the negative reviews are about, I also didn’t witness the pool staff putting anyone’s belongings on the floor, I myself disappeared briefly a few times to go and get some things from my room and my towel was still where I left it. The rooftop terrace is a lovely sun trap, and never had more than about 5 people up there at one time, possibly due to the lack of a bar but we aren’t really big drinkers so this didn’t bother us. Breakfast was average, the same foods were supplied each day but there is a good range of sweet and savoury options to choose from which I alternated between, the churros and chocolate sauce are particularly nice! We chose to dine elsewhere for dinner for dinner every day so not sure what the dinner selection was like. The decor of the reception area was a nice touch, I liked the swinging chairs! The balcony was spacious and relaxing, I used it a lot in the evenings, the sea view was disrupted with a lot of tall buildings but I appreciated being away from the main road. Overall we had a lovely time here and have spoken about returning!

Booked this hotel as couple for 2 weeks in October. Hotel is officially classed as a 4 star resort, however in our opinion it was nowhere near a 4 star experience. We arrived at the hotel at 12.30 at night after long day of travelling to be met by the hotel in darkness!!! Nobody on reception to greet us. After waiting for around 10 minutes a security guard arrived and booked us in to our room. We were told the reception didn't open until 7.30 in the morning!!! The hotel info.Stated there was a 24 hour reception??? So this is very misleading. The security team at hotel very authoritarian and on a number of occasions guests were told to keep noise down in public areas. These guests weren't being rowdy or offensive. They were just having a laugh and enjoying themselves as one does on holiday. The weather when we were there was very hot but despite this there was no air conditioning in any of the public rooms, this was commented on by a number of guests. The actual bed rooms were clean and comfortable however there were no tea or coffee making Facilities! Location of hotel good. In centre of Las Americas, close to all shops and amenities. We found the staff themselves not particularly helpful. There was no TUI rep on site, and you had to make an appointment to see them. We have previously stayed at some lovely hotels in the Canaries but sadly this hotel did not live up to standards and we would definitely not recommend.

stayed here for a week and absolutely no faults staying here, bedrooms are stunning and clean, beds are so comfy. I was all inclusive and had all 3 meals every day and every single one was amazing. Staff are all so lovely and helpful. Pool area was fabulous. The no reserving beds rule was perfect as no issue with getting beds every day. Will 100% be retuning

Rooms very spacious, clean and modern with good WiFi, usb sockets, air con etc. I liked the gym equipment with good treadmills and even a Concept2 rower!. The sauna, steam room and small indoor pool were excellent value. The negatives… Very expensive pool bar ( €2.50 for a glass of water!) No air con in reception and bar areas. Impossible to keep your room on and the communal showers and baggage setup is terrible! No air con or changing areas. It’s but me off returning to be honest.

I agree with a couple of the other reviews, I can’t quite understand why some are as negative - there were some “issues” for us personally, that if hadn’t happened we would definitely be giving a 5/5 but they are relatively minor. Con’s * No food or drink supplied if you have a late flight, we arrived after they had finished serving food for the evening so we had to pop to a mini market across the road and buy a few things, not a huge deal but we had booked AI. *The Spa, one of the main reasons for booking this hotel in particular was that it had spa facilities, we didn’t mind paying extra for it. Over the 5 days we were there the spa was closed each time we went to use it (within advertised opening hours) -Needs an indoor, air conditioned bar and the restaurant needs more air conditioning, it is was super hot in there. Pro’s -Great location, 5 minute walk to the beach lots of restaurants and bars on your doorstep, a couple of big supermarkets. -Super friendly staff, virtually everyone we met was helpful. - Cleanliness, the hotel was immaculate in all areas and the cleaners were always on top of anything. -Our room was a junior suite and again was great, bed extremely comfortable and had everything in it we would need, a little fridge, microwave and oven top if we weren’t AI it would have been perfect. -Food, best AI food we’ve had. Always found something to eat across breakfast/lunch and dinner which isn’t always true at other hotels we’ve stayed at. The food was hot and plentiful and tasty. -Outside pool terrace is a little sun trap, lots of chairs and right next to the bar so perfect 💃 I would recommend this place, maybe go half board because of the number of restaurants nearby but we really enjoyed our stay.