Hotel 52 Playa del Carmen

Okay hotel, but horrible customer service. Forgot charger in the room. Hotel wasted an hour of my time but hadn't found it.

Good location , helpful staff and great rooftop pool. On the quiet side of 5ta Avenida but still close to beach and restaurants. The cafeteria / bar on the pool wasn’t operational always and there’s no restaurant available.

Good hotel to stay at in PDC, we loved the pool at the rooftop and the location is great. Only thing is that I did not expect our bathroom to be in our room and not separated by a proper door. Other than that, we were pleased

The quality of the rooms could have been a lot better, the washrooms are very tiny and there are no options for a soap case, overall the washroom area is very small and not up to the mark compared to the type of hotel it is.

Breakfast was limited and from the menu, not a buffé. The room was not very clean and when we turned the light off at night the cockroaches crawled out. But what else can we expect from a three-star hotel. The hotel is around the corner from 5th avenue in the quieter part. The roof terrace with a perfectly ok roof pool and sunbeds. Go to buy fresh coconut around the corner for 25 pesos instead of 70 on 5th.

Pros This hotel was located right next to 5th but it wasn’t like in the middle of everything so it was good. The staff were nice and tried to help to their best efforts. The pool was pretty indeed ne looked like the pictures. The price was good for the place. Cons Do not ask the staff to help you with a taxi because the will overprice for like 3x. Why do you think they have more pictures of the pool than anything else in this hotel. The rooms were okay. The floor looked like it was “painted” years ago and as time went on it’s been clearing and doesn’t look so great. As seen in one of the pictures on the site, the sink IS NOT IN THE BATHROOM. It’s the first thing you see when you walk in so be warned. The cleaning lady actually leaves a small envelope so you can tip them ne I found this was my first time seeing this ever. It was interesting but at least she did a great job. The sheets and towels were okay but one throw pillow that was on the bed smelled so bad. Like it’s been there since the opening of the hotel and never been washed smh. OTHER The amenities available are just what is listed. The only thing they have is a pool. There’s no washing machine or dryer ir any other common amenities you’d see in other hotels. I advise to find a laundry place near the hotel because you may need it. Overall it was an okay stay. Pay more attention to the pictures so you won’t be shocked upon arriving but it was an okay stay.