Hotels Near Willamette Stone State Heritage Site in Portland

I spend 100 nights per year in just Hilton brands alone. I'm middle aged and not high maintenance. Additionally due to my industry/company I've been required to travel during the entire COVID nightmare. I totally understand the challenges and changes the pandemic brought to hotels and have a great deal of respect for the hospitality industry as a whole. This is my 4th time being a guest at this property and honestly there are no major issues. In general property, guest rooms, staff and location are all great! This is more a full-service hotel and a considerable step above your typical Hampton Inn format/experience. A few minor irritates: No shampoo in my room or at front desk. Was told they ran out? No loaner guest umbrellas. Was told they ran out? Limited breakfast hours and no to-go bagged breakfasts on the weekends? Regards to homeless/transient problem that plagues Portland. It's considerably better/cleaner around the hotel and Pearl district than just a year ago. I have no issues walking around by myself or concern about parking my car on the surrounding streets (except some park blocks are still dicey).

Excellent room, service and beautiful property. The lobby was relaxing to sit by the fire and visit. A couple weddings happened and the photo takes were magical, Clarissa explained the details of the hotel and weddings. The night l valet, Johnny was the absolute best- he took care of my classic Corvette.

The hotel itself, front desk staff, restaurant, and rooms are fabulous. The price was great for all that. Really impressed with the size of the room, the bathroom, the décor, the amenities, quality, look/feel, service, etc. That was the highlight for my trip, and if this hotel were located somewhere else, I'd come here every time. That said, the location of the hotel being in the worst of downtown Portland, coupled with ridiculous (literally, jaw dropping stunning) parking challenges, makes this a no-go for a recommendation. It's hard to believe they have no parking structure, and must only use valet or (unsafe) street parking. Even getting to the hotel is difficult because so many streets nearby are closed. I called and asked how/where I was supposed to park, and was told it was just valet, and to find any spot in front and double park (which I did). I actually had to park in a bus stop, left my blinkers on, and gave my key to the valet. 45 minutes later, I could still see my vehicle on the street from my 10th floor room, so I went down to the valet and expressed my concern that I was going to either get a ticket or get towed. He said he was very overworked, had started his shift at 2pm (it was 11pm at this time), hadn't had lunch or a break, that the parking was almost at capacity, and he ”hoped” he would get to it later. While I was talking to him, two other guests interrupted (presumably with the same concern) and decided to park on the street and risk it. 20 minutes later, my vehicle did finally get parked. In the morning, one of my antennas was snapped off and sitting on my front seat. Par for the course... I wish I had known how bad the parking situation was beforehand, because I would never have chosen this place. It's a shame too, since the hotel and room were awesome. If you're taking a taxi or ride share to the hotel, and don't intend to go out, then this is a winner. If you have a vehicle of any kind, don't even bother. It's an exercise in frustration and annoyance.

Staff who checked us in were blasé and not super welcoming. The staff member who waved goodbye as we dropped off for our quick check out was very nice tho. I imagine they are probably underpaid, understaffed and overworked. We booked this property in large part for it's amenities, but many (steam room, sauna, hot tub) were not operational during our visit. It seemed like a nice place, but there is no attention to detail. There was a hole in our bedspread and no cups for the water dispensers in the pool/gym area. This hotel allows kids and dogs, which could be a pro or con depending on your needs.

Service was excellent! The staff was very friendly and kind! Really beautiful hotel, very home vibe and seriously the cleanest hotel I have ever stayed in!

Except for the thing about sharing the room with other lodgers, hostel-style, this is a swank hôtel. The floors in the one-person-at-a-time bathrooms are marble and the showers provide abundant hot water, the hallways are quiet and feel like a Pacific Northwest lodge should, the restaurant on the first floor (Pacific Standard) is a nice place to hang out even if you never buy anything. The bedrooms are quiet, the windows open, and the furniture is solid enough that having a bunkmate who shifts around won't wake you up. And I didn't think this would be an issue until the last hostel I'd stayed at, but the staff is helpful and doesn't give an air of being annoyed that you're bothering them. I stayed for four days, but felt like I could stay much longer.

It is a good property if you have business in the area, the rooms are spacious enough, there is a small pool and tiny garden space, but as I value open windows and fresh air I was not best please. Just fine for business purposes but I would not recommend for the holiday traveler. Some rooms are above the local light rail station make sure you are NOT placed on that side of the hotel. Food service was above average for this type of hotel but there is no room service beyond dinner at this time.

They couldn’t issue physical keys because of a system issue – thankfully my digital key worked so I could at least get into my room. That room's toilet didn't work, we called down to the front desk about it and all they did was send up a plunger – I guess they expect guests to fix their plumbing issues? After 20 minutes of plunging the toilet still wasn’t working so we called down to the front desk again, this time they sent up some towels. That in no way addressed the problem so we continued plunging for another 10 minutes and it wasn’t getting any better. We decided this was a waste of time as we are not professional plumbers. We called down to the front desk and asked if we could move to a different room. They said that would be no problem, but we needed to bring all our stuff down to the lobby for them to assign us a different room. We asked if they had resolved their system issues so we could be issued physical keys for the new room, they said it had and it wouldn’t be a problem. So, we packed up all our stuff and went down to the lobby. Once in the lobby it turned out they had NOT in fact resolved their system issues, they had gotten worse so the person on the phone had lied to us. Now not only could they not issue keys they couldn’t access which rooms were occupied and which were not so they couldn’t move us to a new room after all, so we packed up and moved all our stuff to the lobby for nothing. The front desk person said they could go to the back and try to access their system a different way, I said I didn’t really care what they needed to do to find out which rooms were unoccupied and that we would wait for them to do so. Eventually they found a room for us to move to however they were still unable to issue any keys so they could let us in but we wouldn’t be able to leave our room because we’d have no way of getting back inside – we couldn’t use the pool, go out of dinner or shopping or anything, we were functionally prisoners in the room if we wanted to have somewhere to sleep that night. Staff made no effort to assist us moving our things despite one member of our group clearly being disabled and walking with a cane. This new room had some issues of its own, most notably a flood light just outside the window and blackout curtains that weren’t installed properly so we had a bright light shining in the room all night. Also, it sounded like a track and field event was being held one floor above us. At about 3:30am I was awoken by a notification from the Hilton app that yet another new room had been located for us. I was not going to get my family to pack everything up again and force a disabled woman to change rooms in the middle of the night, so I ignored the message. The next morning, I went to the front desk to check out because I was concerned that the room change may cause issues checking out in the app. The front desk staff asked about my stay, and I explained everything that happened. They said the system issue was schedule

Pretty good in every way