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"For this trip, I booked the most basic room type for a 2-day stay on Trip.com, which is ideal for a parent traveling with one child from Shenzhen. Room Environment: The room felt quite humid, but since I'm sensitive to smells, I brought my own sandalwood diffuser, which helped. The room came with a dehumidifier, a heated towel rail, and a bathtub – definitely thoughtful amenities. Activities: If you're looking for water fun, this is the place! It has everything: pools, a water park, and hot springs. You can bring your own swim rings and inflate them at the hotel. My child had a blast for two days, consistently renting electric water guns and mini yachts, which was genuinely entertaining. Manual rowing is available for 68 RMB per hour, a reasonable price comparable to kayaking. The large lawn is perfect for evenings, featuring outdoor movies and live singing performances (which were rather mediocre). Let's talk about the food: We saw some people ordering takeout on the lawn, which seemed convenient, but we decided to eat all our meals at the hotel. The buffet dinner was 300 RMB per person. My 8-year-old, being 1.4m tall, was charged the adult price. This might be due to the large summer holiday crowds, especially many guests from Hong Kong. We queued for oysters but only managed to get 6 in total, which felt like poor value for money. The next day, we switched to the Han Palace Chinese restaurant. The 2-person set meal was 198 RMB, plus an extra fried rice for 58 RMB (a 15% service charge applies). As a registered hotel member (lowest tier), we received a 5% discount. The food was tasty and offered good value for money. However, if ordering a la carte at full price, a simple meal would easily cost 150-200 RMB per person. Service: Overall, it was excellent, and everyone was very friendly and enthusiastic. My child injured their foot in the bathroom, and the staff promptly brought iodine and band-aids. (The door stopper on the bathtub was quite a design flaw). I was invited to leave a review after checking out. Given the effort involved in writing a detailed review, I decided to type all this out. I hope the hotel maintains its current occupancy rate, and perhaps the basic room types will be renovated soon too~"

"I'd like to share my experience staying at Banyan Tree Dongguan Songshan Lake. Our stay there was truly superb. For anyone looking to escape the hustle and bustle of Shenzhen city life, but without the hassle of traveling too far or expending too much energy, this hotel is the most effortless and ideal choice for a relaxing getaway. From the moment we arrived, a friendly security guard promptly opened our car door. A female bellhop then proactively assisted with our luggage and guided us to the front desk. The reception staff were incredibly warm and welcoming. The entire check-in process was smooth, swift, and comfortable, feeling as seamless as a dream. What truly stood out and deserves special commendation was the exceptional service from the front desk staff. After exchanging contact information, one particular staff member took care of us throughout our entire stay with incredible attentiveness. Their care was apparent morning, noon, and night. In the morning, they would greet us, share hotel information, and even advise on the best time to check-in to avoid waiting. Around midday, they'd follow up to ensure our room experience was satisfactory. In the evening, they'd kindly remind us to close the balcony door, as the hotel's lakeside and mountainous setting sometimes attracts 'little critters' like mosquitoes and other small animals. Their post-check-in service left us thoroughly impressed and extremely satisfied. They consistently demonstrated professionalism and meticulously handled all our arrangements through detailed communication. This proactive, 'go-the-extra-mile' service deeply touched us as guests. Such dedication solidified our appreciation for the hotel's professionalism, truly demonstrating that attention to detail makes all the difference. The hotel room itself was incredibly spacious, measuring over 70 square meters. It felt huge and expansive, providing more than enough space for the two of us. During evening turn-down service, the room was infused with Banyan Tree's signature essential oils and aromatherapy scents, which was incredibly soothing – exactly the kind of sensory luxury you'd expect from such a brand. The bed was large, and the bedding exceptionally comfortable. Coupled with the soft, warm lighting, it created a perfect ambiance for sleep. As someone who often struggles with insomnia, I found myself drifting off quickly and comfortably that night without any trouble. The in-room toiletries were Banyan Tree's exclusive products, which we absolutely loved. The shampoo, in particular, left my hair feeling wonderfully voluminous. I was so impressed that I immediately ordered some online after returning home. While the overall footprint of the hotel grounds isn't massive, the walk from the lobby to the Chinese restaurant takes about 7 minutes, which was actually quite pleasant. The landscaping along the way is beautifully maintained, and we even spotted two charming geese – a delightful little surprise! The hotel's design and decor are incredibly photogenic, with a color palette that makes for stunning pictures. We spent a joyous day exploring the hotel with our camera, snapping photos everywhere, and honestly felt like there wasn't enough time. The hotel also offers bicycle rentals, costing around 50 RMB per bike per hour. Since we were only there for a short 2-day, 1-night stay, we didn't have enough time to rent bikes and explore the surroundings. Overall, our stay experience at the hotel was excellent. This vacation, complete with mountains, a lake, the Banyan Tree Dongguan Songshan Lake's exceptional service, and our joyful memories, was truly unforgettable."

"A place with a pretty good value for money! I booked this place by chance for a class reunion. The food in the restaurant is very good. There is a park next to it and the environment is nice. The rooms are large, with a variety of room types. The price is not expensive. You can also have a barbecue. My classmates rated it very highly. It is a place worth recommending. The only regret is that the central air conditioner turned on the heating and could not turn on the air conditioning. Even in Dongguan winter mode of 25 degrees, it was still very hot at night."

"Environment: Very ecological, like being in a forest, an isolated place, but there are many takeaways, very convenient🛋Layout/room type: A very special room type, almost half of it is made of glass, I love floor-to-ceiling windows, and every room is Independent, with shrubs as partitions, it is very beautiful, like a fairy tale🧺Facility service: The housekeeper responds to messages very quickly, and will quickly bring you anything you need. The whole house is smart and has a design without main lights. Many lights are sensor-controlled. , but the sensor of the light strip under the bed is a bit insensitive 🎪 Surroundings: There is an ancient tree park in the park, there are several houses where you can take pictures, and it also has its own restaurant. Takeaway is also very convenient and can be delivered to the door of the room."

"Facilities: Fully intelligent, some connections don't work, such as curtains, which can't be opened manually! Older people should check in with caution, as the operating fonts cannot be read clearly. Hygiene: Looks quite clean. But after lifting the quilt, there were hairs and gray hairs on the sheets. Later, I asked to change the bed to a room that was much smaller than the original room. I checked in at 10:30 and didn't settle down until midnight. Environment: The hotel is located in the downtown area of ​​the wholesale market. The external environment is dirty and crowded, and the road is narrow and curved and it is inconvenient for vehicles to enter and exit. The location of the parking lot was far from easy to find. I walked around twice and asked the waiter twice before I found it. The hotel environment is fully intelligent. Friends who love to play novelty can experience it, but it is inconvenient in actual use. For example, at night you have to turn on your mobile phone to illuminate the functions of the electronic keys. The room was also too small and I couldn't turn around in the bathroom. The sink is very small and water splashes everywhere. There is no outlet for the hot water kettle on the table, so it needs to be placed on the bedside table for use. Too few sockets! ! ! The paper towels in the paper box were all soaked during use and could not be used at all. Service: The waiter is patient. Robot service is accurate."