This was a splendid experience from start to finish. The rooms are spacious, beautifully designed, minimalistic, and exceptionally clean. The soundproofing is excellent, and the bed and pillows are honestly to die for — some of the most comfortable I’ve experienced in a hotel.
The spa was absolutely fabulous, and the treatments we received were out of this world. The whole hotel has a wonderful sense of peace and serenity. Every day, the staff brought oils and incense to our room, which was such a lovely touch and made the room smell divine.
The food was another highlight. Both the breakfast and dinner buffets were excellent, with a great mix of Western and Asian cuisine and plenty of choices, so there really is something for everyone. The pool area is also beautiful. Some of the sunbeds could perhaps use an update and a little more cleaning, but this didn’t really affect our experience, especially as the large, fresh towels provided covered them completely.
The service, however, is what made the stay particularly memorable. Everyone was incredibly helpful and welcoming. A special thank you to Kira, who helped us with absolutely everything — from booking our dinner table and explaining where to find things, to helping us take advantage of promotions and arranging a late check-out. Nothing ever seemed like too much trouble. I would also like to mention Liu from the spa, who was equally wonderful. Liu helped recommend the right treatments for us and was incredibly kind, knowledgeable, and welcoming throughout our visit.
The only downside for me — and this is not really the hotel’s fault — was the number of families allowing children to scream, run around, or ride small bikes and scooters through common areas, including the dining hall and reception. Considering how peaceful and relaxing the atmosphere of the hotel otherwise is, I would appreciate slightly stricter rules regarding behaviour in shared spaces so that all guests can enjoy that sense of calm.
Overall, I will absolutely be back. I left feeling as though I had completely reset both my brain and my body, which is exactly what I wanted from this stay. A beautiful, relaxing experience that I would happily recommend to anyone looking for a proper escape.
