Novotel Rayong Star Convention Centre Reviews

Response from Property: Dear Valued Guest,Thank you very much for sharing your wonderful feedback regarding your stay at Novotel Rayong Star Convention Centre. We are delighted to learn that you were satisfied with the cleanliness of your room, the comfort of our beds, and the quality of service provided by our team.We are also pleased that you found our convenient location beneficial for exploring the local area. We hope you will have the opportunity to enjoy our breakfast buffet during your next visit.Your kind comments are greatly appreciated and encourage us to continue delivering exceptional hospitality. We sincerely look forward to welcoming you back for another comfortable and memorable stay.Best regards,Apichai RatthawornRoom Division ManagerNovotel Rayong Star Convention Centre109 Sukhumvit Road, Thapradu, Muang Rayong 21000

Response from Property: Dear Santizhenyanhuashi,Thank you very much for sharing your wonderful feedback and for rating your stay at Novotel Rayong Star Convention Centre.We are delighted to hear that you appreciated our new facilities, cleanliness, and service, as well as the convenient location with its variety of dining options, convenience stores, and cafés nearby. We are also pleased to know that our hotel provided a comfortable and convenient stay before your trip to Koh Samet.We truly appreciate your kind comments and hope to have the pleasure of welcoming you back to Novotel Rayong Star Convention Centre on your next visit to Rayong. We would also be delighted if you had the opportunity to explore the Star Night Bazaar during your next stay.Best regards,Apichai RatthawornRoom Division ManagerNovotel Rayong Star Convention Centre109 Sukhumvit Road Thapradu Muang Rayong 21000

Response from Property: Dear Valued guest,Thank you very much for your outstanding rating and kind feedback. We are delighted to know that you were impressed with the cleanliness of our hotel, the amenities, surroundings, and especially the warm and friendly service provided by our team.It is truly rewarding to hear that our colleagues were always available and ready to assist whenever needed. Your appreciation is greatly valued and will certainly be shared with the entire team.We look forward to welcoming you back to Novotel Rayong Star Convention Centre for another enjoyable stay.Best regards,Apichai RatthawornRoom Division ManagerNovotel Rayong Star Convention Centre109 Sukhumvit Road Thapradu Muang Rayong 21000

Response from Property: Dear KUO YU HUA,Thank you very much for your outstanding review and for awarding us perfect scores across all categories.We are delighted to hear that you enjoyed our convenient location, delicious and plentiful breakfast, and the comfort of our bed. Your kind words are truly rewarding and serve as great encouragement to our entire team.We sincerely appreciate your support and look forward to welcoming you back to Novotel Rayong Star Convention Centre for another exceptional stay in the near future.Best regards,Apichai RatthawornRoom Division ManagerNovotel Rayong Star Convention Centre109 Sukhumvit Road Thapradu Muang Rayong 21000

Response from Property: เรียน ท่านผู้มีอุปการคุณ,ขอขอบพระคุณเป็นอย่างสูงสำหรับการสละเวลาแบ่งปันความคิดเห็นและประสบการณ์การเข้าพักกับ Novotel Rayong Star Convention Centre รวมถึงสำหรับคะแนนเต็ม 10 ในทุกด้าน ทั้งสิ่งอำนวยความสะดวก ความสะอาด ทำเลที่ตั้ง และการบริการทางโรงแรมมีความยินดีเป็นอย่างยิ่งที่ทราบว่าท่านประทับใจในความสะอาดของห้องพัก ทำเลที่ตั้ง ความสะดวกสบายของเครื่องนอน และสิ่งอำนวยความสะดวกที่ครบครัน คำชื่นชมของท่านถือเป็นกำลังใจสำคัญแก่ทีมงานทุกคน และเราจะมุ่งมั่นรักษามาตรฐานการบริการและคุณภาพของโรงแรมให้ดียิ่งขึ้นอย่างต่อเนื่องหวังเป็นอย่างยิ่งว่าจะมีโอกาสต้อนรับท่านกลับมาใช้บริการที่ Novotel Rayong Star Convention Centre อีกครั้งในโอกาสอันใกล้นี้ขอแสดงความนับถืออภิชัย รัฐถาวรผู้จัดการฝ่ายห้องพักโรงแรม โนโวเทล ระยอง สตาร์ คอนเวนชั่น เซ็นเตอร์

Response from Property: Dear Valued guest,Thank you very much for your outstanding review and for giving us perfect scores across all categories.We are delighted to hear that you found our hotel clean, affordable, and a great value. It is especially rewarding to know that our Front Desk team made a positive impression with their excellent service. Your kind recognition will be shared with the team as encouragement to continue delivering exceptional hospitality.We truly appreciate your support and look forward to welcoming you back to Novotel Rayong Star Convention Centre for another enjoyable stay in the near future.Best regards,Apichai RatthawornRoom Division ManagerNovotel Rayong Star Convention Centre109 Sukhumvit Road Thapradu Muang Rayong 21000

Response from Property: Dear Valued Guest, Thank you very much for taking the time to share your feedback about your stay with us. We are delighted that you were impressed with the cleanliness, service, and overall atmosphere of the hotel. However, we sincerely apologize for the inconvenience you experienced due to the air conditioning system not functioning effectively, even after being moved to a different room. We understand that this issue affected your quality of rest and prevented you from sleeping comfortably, which is unacceptable. Your feedback is invaluable, and we have forwarded your suggestion to our maintenance team and relevant departments for immediate investigation and resolution to prevent similar incidents from happening to other guests in the future. We apologize again for the unsatisfactory experience and look forward to welcoming you again in the future to provide you with an even better stay. Sincerely, Apichai Rattathaworn, Rooms Division Manager, Novotel Rayong Star Convention Center

Response from Property: Dear Valued Customer, Thank you very much for sharing your feedback and rating your stay at our hotel. We are delighted to know that you were also impressed with your second stay, and that your positive experience from the first time is the reason you chose to return with us again. Your compliments are invaluable encouragement to our entire team in maintaining our service standards and striving to develop the best possible experience for all our guests. We sincerely hope to have the opportunity to welcome you back again in the future and provide you with an even better experience on each stay. Sincerely, Apichai Rattathaworn, Rooms Division Manager, Novotel Rayong Star Convention Center.

Response from Property: Dear Valued Guest,Thank you very much for taking the time to share your experience at Novotel Rayong Star Convention Centre and for awarding us a perfect score of 10 across all categories, including our amenities, cleanliness, surroundings, and service.We are delighted to learn that you had a great experience with us and that you were pleased with our breakfast. Your kind feedback is a great source of encouragement for our entire team and inspires us to continuously maintain and enhance our service standards.We sincerely hope to have the pleasure of welcoming you back to Novotel Rayong Star Convention Centre in the near future and providing you with another memorable stay.Best regards,Apichai RatthawornRoom Division ManagerNovotel Rayong Star Convention Centre109 Sukhumvit Road Thapradu Muang Rayong 21000

Response from Property: Dear Valued guest,Thank you very much for sharing your feedback regarding your recent stay with us.We are pleased to learn that you appreciated our new hotel facilities, the efficient check-in and check-out process, and the friendliness of our team members. Your kind compliments are truly encouraging to us.At the same time, please accept our sincere apologies for the shortcomings you experienced with housekeeping services, particularly regarding the towel replacement and water replenishment. This is certainly not the level of service we strive to provide. Your comments have been shared with the relevant team for immediate review and improvement to ensure a more attentive and consistent guest experience.We truly value your feedback and hope to have the opportunity to welcome you back for a more seamless and enjoyable stay in the near future.Best regards,Apichai RatthawornRoom Division ManagerNovotel Rayong Star Convention Centre109 Sukhumvit Road Thapradu Muang Rayong 21000

Response from Property: Dear Valued Guest,Thank you very much for your outstanding rating and for sharing such wonderful feedback. We are truly delighted to hear that you were impressed with your stay and found your experience exceptionally comfortable.Your kind words are a great encouragement to our entire team, and we are pleased to know that we were able to exceed your expectations. We sincerely look forward to welcoming you back to Novotel Rayong Star Convention Centre for another memorable stay.Best regards,Apichai RatthawornRoom Division ManagerNovotel Rayong Star Convention Centre109 Sukhumvit Road, Thapradu, Muang Rayong 21000

Response from Property: Dear Nicky_Thailand,Thank you for your outstanding review and for awarding us perfect scores across all categories. We are truly delighted to know that you found our hotel to be an excellent choice and that you appreciated the value and quality of our full range of services.Your kind comments regarding our reasonable pricing and overall experience are greatly appreciated. Feedback such as yours is a wonderful encouragement to our team as we strive to deliver exceptional hospitality to every guest.We sincerely look forward to welcoming you back to Novotel Rayong Star Convention Centre for another enjoyable stay.Best regards,Apichai RatthawornRoom Division ManagerNovotel Rayong Star Convention Centre109 Sukhumvit Road Thapradu Muang Rayong 21000

Response from Property: Dear Valued guest,Thank you very much for your kind and thoughtful review.We are delighted to hear that you had an overall enjoyable experience and that our service met your expectations. Your generous ratings, especially for our amenities, surroundings, and service, are truly appreciated.We are particularly pleased to know that K. Best and K. Chai from our housekeeping team contributed positively to your stay. Your recognition will certainly be shared with them as encouragement for their continued dedication.We sincerely appreciate your recommendation and look forward to welcoming you back for another exceptional stay in the future.Best regards,Apichai RatthawornRoom Division ManagerNovotel Rayong Star Convention Centre109 Sukhumvit Road Thapradu Muang Rayong 21000

Response from Property: Dear Valued guest,Thank you very much for taking the time to share your feedback regarding your recent stay with us. We sincerely appreciate your comments, as they provide us with valuable insight into areas where we can further improve our services and facilities.We are truly sorry to learn that both you and your friend experienced discomfort and itching while sleeping on the first night of your stay. Please accept our sincere apologies for the inconvenience and concern this may have caused. Cleanliness and hygiene are among our highest priorities, and we take your comments regarding the bed linen very seriously. We will share this feedback with our Housekeeping team for a thorough review of our linen inspection and room preparation procedures.We are also concerned to learn about the inconsistent hot water temperature in your room, alternating between extremely hot and cold. We sincerely regret the inconvenience this caused and will coordinate with our Engineering team to investigate the water heating and temperature control system to help prevent a recurrence.We are grateful for your recognition of our service, reflected in your service rating, and we truly value your feedback regarding the areas that require improvement. We hope you will give us another opportunity to welcome you back and provide you with a more comfortable and seamless experience.Best regards,Apichai RatthawornRoom Division ManagerNovotel Rayong Star Convention Centre109 Sukhumvit Road Thapradu Muang Rayong 21000