JdV by Hyatt Hotels in Rizhao

From the hotel in the Lighthouse Scenic Area to the city, I still have great expectations for the Kapok Hotel. The environment is really good. The lobby is not only grand, but also very literary, which is the tone I like. But the check-in was full of twists and turns. First, the room type I stayed in was wrong. Then, because the aunt had not finished cleaning, I temporarily went to other rooms to rest and wait. In the middle, I was the main one from the hotel in the Lighthouse Scenic Area to the city. I still have great expectations for the Kapok Hotel. The environment is really good. The lobby is not only grand, but also very literary, which is the tone I like. But the check-in was full of twists and turns. First, the room type I stayed in was wrong. Then, because the aunt had not finished cleaning, I temporarily went to other rooms to rest and wait. In the middle, I took the initiative to communicate by phone. Even if the room was cleaned up, I was not contacted in the first time. I needed to take the initiative to ask. At that time, the family of three was very angry, because at least three hours were wasted in the afternoon, so the impression score was really bad. Then after entering the room, I didn’t find the welcome fruit, which was clearly stated in the order. There was a peculiar smell in the wash basin area. When I went out to visit scenic spots, I reported it to the front desk. Later, it was improved by spraying perfume + opening the window. Although there is a bathtub, there is no bath bag. Although it is a family suite, there are only two toiletries by default, and the details are still not good enough. Fortunately, the geographical advantage of his house is really outstanding. Next door is the Mixc, so there is no need to worry about eating and drinking. The breakfast content is also OK, and I ate freshly made pancakes. Communicate with the front desk in advance and agree to the request for delayed check-out. In addition, a beautiful souvenir was given at check-out, which finally improved the initial impression score. In summary, the hardware strength of Kapok Hotel is very outstanding, such as the geographical location and facilities and environment are very good; the software strength needs to be improved, including the initiative to solve problems and the details of room facilities. There is still a lot of room for improvement. I did not contact me immediately even if the room was cleaned up, and I needed to take the initiative to ask. At that time, the family of three was very angry because at least three hours in the afternoon were wasted, so the impression score was really bad. Then after entering the room, I didn't find the welcome fruit, which was clearly stated in the order. There was a peculiar smell in the washbasin area. When I went out to visit the scenic spots, I reported it to the front desk. Later, it should be improved by spraying perfume + opening the window. Although there is a bathtub, there is no bath bag. Although it is a family suite, there are still only two toiletries by default, and the details are not good enough. Fortunately, his geographical advantage is really outstanding. Next door is the Mixc, so there is no need to worry about eating and drinking. The breakfast content is also OK, and I ate freshly made pancakes. Communicated with the front desk in advance and agreed to the request for delayed check-out. In addition, a beautiful souvenir was given at check-out, which finally improved the initial impression score. In summary, the hardware strength of Kapok Hotel is very outstanding, such as the geographical location and facilities and environment are very good; the software strength needs to be improved, including the initiative to solve problems and the details of room facilities. There is still a lot of room for improvement.