Guest User
July 13, 2022
Usually I don't leave negative reviews, but we were extremely unhappy with the customer service and I really want to share our experience. 1. It was +40C and the AC didn't work at all. Probably, it run out of gas. So the temperature inside the room was +31C. The "hotel" ( if you can call 4 rooms a hotel), doesn't have reception. We sent an email to the host complaining that it's extremely hot in the room, the bathroom didn't have lock and we didn't have breakfast. The host came explaining us that: "we are a family, so we don't have to lock the bathroom, the temperature is fine and breakfast isn't included. ( we ordered the room with a breakfast+ in addition there's a memo on the wall what is included in the breakfast.) We had 2 awful nights. Then, our son forgot his very expensive optical eyeglasses. We sent an email asking to return us the eyeglasses and promised to pay for the shipping. They've ignored us. I've sent 3 emails, tried to phone them, sent messages. Haven't received any response. I do understand that as hosts they don't have to respond, but as humans it isn't a good sign. There's absolutely nothing I can recommend, just stay away from the "hotel" if you can.