Kyriad Direct Arras - Saint Laurent Blangy - Parc Expo Reviews

Response from Property: Dear Customer,We are delighted that your hotel stopover was perfect! Our team always strives to provide exceptional service to make our guests' stay as pleasant as possible. If you have any additional comments or suggestions to further improve our service, please let us know. We hope to have the pleasure of welcoming you again during your next stopover. Thank you for choosing us!Mimount Director

Response from Property: Dear Guest,I am sorry to hear that your stay did not live up to your expectations.Concerning the lack of soap in the rooms, we are a budget hotel. As a result, there is only shower gel.As for the room not being cleaned, the towels not being changed and the toilet paper not being given, after discussion with the floor staff, it turns out that the ‘do not disturb’ sign was on your door when our team visited.We are sorry to hear that our staff were not as welcoming as they should have been. We will share your comments with the team to improve our customer service.Our reception is open 24 hours a day on Thursday, Friday and Saturday. On other days we close at 9pm.All this will be made clear on arrival.We hope you will give us a second chance to offer you a better experience on your next visit.We hope to see you soon.SincerelyMimountDirector

Response from Property: Dear Customer, Thank you very much for your positive comments about our staff! We are delighted to know that you found our team welcoming and pleasant. However, we are sorry to hear that the proximity to the road impacted your experience. We understand the importance of a calm environment for a good rest. We will take your feedback into account and do our best to improve this situation in the future. We hope to have the opportunity to welcome you again and provide you with a more pleasant experience overall. Thank you for sharing your thoughts with us. Mimount Director

Response from Property: Dear Customer, Thank you very much for your kind comment! We are delighted to learn that you enjoyed your stay with us. Our priority is to provide a welcoming and comfortable environment for our guests, and we are happy that you found your room clean and peaceful. Furthermore, we are delighted that the breakfast met your expectations in terms of quality and price. We hope to have the pleasure of welcoming you again on your next trip. Please do not hesitate to contact us if you have any additional needs or questions. Mimount Director

Response from Property: Dear customer, Thank you for sharing your experience at the hotel. We are pleased to hear that you found our property clean and that the staff was able to assist you despite the self check-in issues. Your opinion is valuable to us and we hope to welcome you again in the future. Please don't hesitate to send us your suggestions so we can keep improving.Kind Regards,Mimount Director