Hotel Goldener Hirsch, a Luxury Collection Hotel, Salzburg

Impeccable service, exceeding expectations. Felt super homely without being distant from the staff ! Thank you to the team at Goldener H!

Checked in to this property for our second stay at the Goldener Hirsch. We found the first stay to be adequate and are finding this one to be less so. Our stay began by being disappointed three times by the woman at reception. I’ll start by saying that I am Ambassador Elite with Marriott and will finish the year with over 150 nights at Marriott properties. I booked two rooms for three nights each for our family. Strike one was her stating that because I was the only senior that the senior discount would only apply to one room, which was absurd given I booked the rooms under my Ambassador number at the same time and Marriott applied the rate to both rooms. Strike two was her being petty enough to hand me one chocolate bar as a "gift" (but only one) even though we had two rooms. Strike three was her telling me the breakfast benefit would only apply to one room (again, I'm paying for two rooms) because I was the only Ambassador elite guest. We just checked out of the Koenigshof Luxury Collection in Munich and there was never any discussion of the breakfast benefit only applying to one room. Incredibly petty on this hotels behalf. Overall, the staff seems a petty and rude. This property is an example of Marriott’s declining value in the hospitality space, as their standards (as indicated by this property) are wildly inconsistent and it is becoming increasingly clear that the inmates (properties) are running the asylum and the Ambassador elite staff offers no value in reconciling issues. I would recommend exploring other options in Salzburg.

I have lost count of how many times I’ve stayed at this beautiful hotel in the heart of Salzburg. It seamlessly combines the excellence of an international brand with the warmth and character of local hospitality. The entire team is exceptionally attentive, the rooms and facilities are always spotless, and the food is consistently delicious. Each stay feels truly special — a place I can recommend without hesitation.

From the minute we circled the hotel 3 times to figure out how and where to park to our check out it was thrilling. Great room, very modern and comfortable. music in the bathrooms and awesome tools and bedding and Customer service , it was one of the top hotels we have ever stayed at. Lobby bar was quaint ant great. Too bad they had a few very loud American tourists. Loved this hotel and the quality of the room was second to none. I have stayed at Four Seasons that did not have this great of a room. The restaurant was unreal too and they made it seem it was not the gourmet restaurant, but we thought it was spectacular.