My experience was nothing short of AMAZING with this hotel and all of it's wonderful staff! My friends and I got an adventure trip Groupon and it was hands down the best decision we could have made. The hotel itself isn't luxurious, I would compare it to a Motel 6 but it's clean and comfy. It also has air conditioner, wifi, and netflix. Not that you're going to spend a ton of time there but it's available if you like. I'm giving this place 5 stars because of Luis, Mario, and the kitchen staff. Just to show you all how FANTASTIC they are, Luis drove over 2 hours to pick us up/drop us off from San Jose Airport FOUR times! He also helped organize our entire trip. He recommended the most amazing hot springs location, the best white water rafting company, zip lining, ATV, and horseback riding. He even reached out to a nature walk specialist and organized a private nightwalk tour! The kitchen staff were just as kind and detailed. Even when the kitchen was closed they still cut some fruit up for me to snack on. Any other hotel would have charged extra or refused but NOT HERE! I could not have asked for a better trip and I am so grateful to them for taking such good care of us.