We've been staying this hotel many times. The experiences are always very smooth. The most impressive thing about this hotel is all staff take their jobs very seriously and super on top of everything. For example, I let them know the door handle was falling one day, they fixed it within minutes they were informed. I was seeing their staff cleaning, painting and fixing stuff day and night. One day the water dispenser was dispensing water for no reason, the next it wasn't anymore. The outside pet areas are super clean with fresh mulch absolutely odor free. I can't say enough good things about the hotel. A few things I have and would like to bring to the staff's attention: 1. The toiletries holder is a absolute hazard in the shower. The edge of the holder is very sharp and placed very close to the unadjustable shower head. Every stay every family member gets injured elbow from it when taking a shower. I have already let the front desk know hopefully it gets fixed next stay. 2. The exit door close to room 103 and the room 103 door don't latch. It's a security concern. 3. The room we stayed in with the couch placed very close to the bathroom room door (against each other). It almost broke my finger the day we checked in. We moved the couch (super heavy) away from the door to prevent it from hurting other guests.