Hotel Monterey Edelhof Sapporo

Hotel Monterey Edelhof Sapporo Reviews

Hotel Monterey Edelhof Sapporo

Kita 2 Jonishi, 1 Chomeβˆ’οΌ‘, Sapporo City, JapanView Hotel Details
Hotel Monterey Edelhof Sapporo
Hotel Monterey Edelhof SapporoHotel Monterey Edelhof SapporoHotel Monterey Edelhof Sapporo
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Hotel Monterey Edelhof Sapporo Guest Reviews

4.5/5
Great
300 review
Verified reviews
Location4.5
Amenities4.5
Service4.5
Cleanliness4.6
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All Reviews(300)
Positive reviews(287)
Reviews with photos/video(89)
Delicious breakfast(57)
Easy to get around(34)
Large rooms(26)
Loved the view(13)
Well decorated(9)
Luxurious(9)
Close to airport(8)
Friendly front desk staff(6)
Negative reviews(13)
Guest User
Semi Double Room
Stayed in May 2024
Couples
2 review
3.0/5
Posted on May 12, 2024
stayed one night and had a very fine stay. The breakfast is really good, and the Japanese take on Central European spa luxury was interesting. The rooms are small, but have everything you need. The bed was a bit short for me (I'm 1.96), but that's the case everywhere in Japan ... Despite my window facing a busy street, there was no noise in the room.
Response from Property: Thank you very much for staying with us.We look forward to seeing you again at our hotel when you visit Sapporo.
HK solo traveler
Standard Single Room
Stayed in May 2024
Solo travellers
11 review
4.0/5
Very Good
Posted on May 7, 2024
Room is very clean and comfortable . You must try the breakfast and the waffles are great and should not miss.
Response from Property: Thank you very much for staying with us and posting many photos. We are looking forward to seeing you again at our hotel when you visit Sapporo. Thank you very much. I also want to eat waffles.
Anonymous User
Semi Double Room
Stayed in Apr 2024
Solo travellers
2 review
4.5/5
Great
Posted on Apr 12, 2024
The room is clean and comfortable. However, I think some breakfast foods might contains msg, I was very thirsty after breakfast.
David2359
Semi Double Room
Stayed in Mar 2024
Couples
5 review
4.7/5
Amazing
Posted on Mar 11, 2024
The hotel has a grand appearance of old Western decorations. The breakfast could have been better in terms of its price.
Response from Property: Thank you very much for staying with us. Our chef is very pleased with your contribution. We will do our best to satisfy our guests with seasonal ingredients, etc. We hope you will visit us again and enjoy our breakfast.
ROSSI
South Twin
Stayed in Jan 2024
Couples
9 review
5.0/5
Outstanding
Posted on Jan 27, 2024
Great hotel, good location, the room is well equipped and warm and the staff is very helpful and nice!
Response from Property: Thank you very much for your very kind contribution. We will continue to strive to improve our services based on your words. We look forward to seeing you again at our hotel when you visit Sapporo. Thank you very much.
AsiaFamTravels
Stayed in Jan 2024
Family
5 review
2.7/5
Posted on Jan 21, 2024
Triple room was extremely small. The ground is not really carpet but so old that it looks more like foam. Had lots of dirty things stuck in the ground. Reception staff could barely manage a smile, you could tell they hated tourists. It is quite far from the underground tunnel / metro (exit 22) and you will need to walk at least 10 minutes from the nearest exit which is ok in summer but in winter (-5 to -10 degrees) it was really inconvenient for kids. The nearest exit also has 4-5 flights of stairs so you need to get the one with lifts if you have a suitcase - a further 2 blocks away. They have a door through the office building adjacent to the hotel however they have closed this off, not allowing tourists entry through that shortcut lobby despite it being so cold. The hot spring in the hotel requires an extra payment of 2500 each person each time to use which is not clear on booking. The breakfast was excellent however I would not use the hotel again.
Wai Sheung Connie
Premium Floor Suite Room
Stayed in May 2024
Couples
1 review
5.0/5
Outstanding
Posted on Jun 2, 2024
perfect daily room cleaning ; lots of food choices for breakfast ; staff are helpful and friendly ;
Response from Property: Thank you very much for staying with us. We look forward to welcoming you and your close friends and family again. Thank you very much for your stay.
Anonymous User
South Twin
Stayed in Feb 2024
Family
6 review
5.0/5
Outstanding
Posted on Apr 12, 2024
Extended another night πŸ‘πŸ»
Response from Property: Thank you very much for choosing us and extending your stay. We will continue to make every effort to make our hotel a comfortable place to stay, and we hope that you will continue to patronize us.
Guest User
Semi Double Room
Stayed in Apr 2024
Solo travellers
3 review
4.2/5
Very Good
Posted on Apr 6, 2024
The location is near Sapporo station. The room looks very luxurious and very comfortable
Yat Nga
Stayed in Dec 2023
Family
7 review
5.0/5
Outstanding
Posted on Dec 21, 2023
Good services, room clean
Response from Property: Thank you very much for staying at HOTEL MONTEREY EDELHOF SAPPORO and for taking the time to share your review. We are very happy and honored received your comment. Your comment will be regarded as the highest priority and shared inside our hotel. We work hard to train all staff to ensure they provide the highest levels of service to our valued guests.Thank you once again and we look forward to welcoming you again.
TJTJ
South Twin
Stayed in Jul 2023
Family
1 review
4.0/5
Very Good
Posted on Aug 27, 2023
Hotel location is excellent, walking distance to Sapporo JR station and Susukino area. Airport bus from airport stop in front of hotel. Room is clean and building is well maintained. Staff are kind.
Response from Property: Thank you very much for staying at HOTEL MONTEREY EDELHOF SAPPORO and for taking the time to share your review. We are pleased that you enjoyed your time at our hotel. We share your comment among all staff and we work hard to improve the level of service provided to our valued guests. Thank you once again and we look forward to welcoming you again.
Katie
Semi Double Room
Stayed in Jan 2024
Couples
2 review
5.0/5
Outstanding
Posted on Jan 17, 2024
Nice staff Helping me to check in in late night And allow us to park our car at the hotel for paying 1599yen Spacious room and with laundry machine which helped us a lot There is also a branch of delivery service so that we can ship our board bag to our next destination I highly recommend this hotel
Response from Property: Thank you very much for staying at Hotel Monterey Edelhof Sapporo. The hotel is equipped with a coin-operated laundromat and a Yamato Transport delivery service.We will continue to make every effort to provide our guests with a comfortable stay and to be a beloved hotel.
Kuma Shan
South Comfort Twin
Stayed in Jan 2024
Couples
5 review
3.7/5
Posted on Feb 18, 2024
The room was fantastic. I did not like the far away location, entry to the hotel and staff behaviour. It seems that the hotel is a famous wedding venue. For tourists, I would not recommend.
Response from Property: Thank you very much for staying with us. We apologize for any inconvenience caused by the large number of guests visiting the hotel for the wedding.We will do our best to make the hotel more comfortable for our guests. Thank you very much for taking the time to write this review.
Fi Wong
Standard Twin Room
Stayed in Jan 2024
Solo travellers
51 review
3.5/5
Posted on Jan 9, 2024
This hotel is far from the station but the staff staff is polite. However we need to pay for the bath house which close quite early by around 10:30pm
Response from Property: Thank you very much for staying at HOTEL MONTEREY EDELHOF SAPPORO and for taking the time to share your review. We are very happy and honored received your comment. Your comment will be regarded as the highest priority and shared inside our hotel. We work hard to train all staff to ensure they provide the highest levels of service to our valued guests. Thank you once again and we look forward to welcoming you again. Sincerely
Winghan
Standard Twin Room
Stayed in Jun 2023
Friends
2 review
5.0/5
Outstanding
Posted on Jul 9, 2023
I extended to stay one more night with Hotel Monterey which is a decent hotel with great services and beautiful decoration. The hotel staff are nice and efficient. The room (mine is standard twin bed room) is clean, with a good and wide view (on 21st floor), and the mattress and pillows are wonderful. The breakfast is fabulous, with quality and a great variety of food and comfortable seating.
Response from Property: Thank you very much for staying at HOTEL MONTEREY EDELHOF SAPPORO and for taking the time to share your review. We are pleased that you enjoyed your time at our hotel. We share your comment among all staff and we work hard to improve the level of service provided to our valued guests. Thank you once again and we look forward to welcoming you again.