Hyatt Place Shanghai New Hongqiao Reviews

Response from Property: Dear guests, we are very happy and grateful to receive such comprehensive and warm comments from you! Our team has put in a lot of effort to present a beautiful, clean and tidy environment with constantly updated facilities and your recognition makes it all worth it. Close to shopping centers and metro station, the hotel offers breakfast, gym, swimming pool to satisfy all your needs. The warm reception of the receptionist is the basic of our service, and your satisfaction is our biggest driving force. Look forward to the next time you come nearby, we will prepare more intimate service for you, look forward to your visit again!

Response from Property: Dear guest, hello! Thank you very much for choosing to stay at our hotel and taking the time to share your experience. We sincerely apologize for any inconvenience or poor experience this stay has caused you! Regarding the air conditioner malfunction issue, we have immediately arranged for the engineering department to conduct a comprehensive inspection and investigation to ensure the normal operation of all equipment. In response to the ineffective smoking control and odor issues within the hotel, we will intensify inspection efforts, add no-smoking signs, and upgrade the ventilation system to fully maintain a smoke-free and fresh environment. The health of the children and the comfort of the guests are our top priorities. We have deeply reflected on the issues you raised and are now taking steps to rectify them. If you are willing to give us another chance, we will surely make proper arrangements and do our best to make up for this regret. Wish you a smooth life!

Response from Property: Dear guest, thank you so much for All ok! This is like giving us a super strong "shot in the arm", we will continue to maintain, and constantly optimize every detail. Whether it is room facilities, or service experience, all the arrangements for you are no problem. Looking forward to meeting you next time!

Response from Property: Dear guest, I am glad to know that you are very satisfied with our restaurant! Food has always been our way of conveying warmth and sincerity, and the kitchen partners are encouraged by your recognition. We sincerely look forward to your next stay, the hotel staff will always professional and enthusiasm, for you to carefully prepare every detail, waiting for you to visit again, wish you a beautiful journey in the future.

Response from Property: 寶子發現我們這個“寶藏小窩”啦！🥳 能被寶子誇靠近購物天堂，我們激動得想發射小心心biubiu～🛍️ 就知道寶子肯定超愛這種下樓就能“逛吃買”的快樂！偷偷説，我們每天都在努力，想做寶子心中最貼心的小天使～下次還想和寶子貼貼，等寶子逛累了，隨時回來充電呀～💖

Response from Property: Dear guest, Thank you so much for choosing Hyatt Place New Hongqiao! Your compliments are the source of the motivation for!Again, thank you for your thoughtfulness in taking the time to write and hope we shall again have the opportunity to welcome you in the near future. Have a fantastic day!

Response from Property: Thank you for your recognition of the hotel and we look forward to your next visit! Wish you could give us five star next time.

Response from Property: Thank you for your stay with us. If you satisfied with this stay, next time please give us FIVE star to encourage. Wish you have a nice trip!

Response from Property: Thank you for your recognition of the hotel. Your satisfaction is the driving force of our progress and we look forward to your next visit!

Response from Property: Thank you for your recognition of the hotel. Your satisfaction is the driving force of our progress and we look forward to your next visit!

Response from Property: Thank you for your stay with us. If you satisfied with this stay, next time please give us FIVE star to encourage. Wish you have a nice trip!

Response from Property: 非常感謝您選擇我們酒店度過週末假期，也很開心您對交通便利性、酒店環境和服務給予了肯定～🥳 百聯奧萊確實是個適合逛吃放鬆的好地方，能成為您度假的 “歇腳點” 我們倍感榮幸！關於您提到的細節問題，我們真誠地向您道歉並已着手改進。很抱歉這些問題影響了您的入住體驗，您的每一條反饋都是我們成長的 “指南針”。如果下次您再來，提前告訴我們，我們會為您預留視野好、設施完善的房間。

Response from Property: 尊敬的客人，非常感謝您選擇入住我們酒店並給出4.5分的好評！您對前廳部Jansen耐心細緻的評價，我們已第一時間轉達給他，這不僅是對他個人專業服務的高度認可，更是激勵我們團隊不斷精進的動力。 關於您提到的房間抱枕換新建議，我們已安排客房部門全面排查，將根據使用情況及時更換，確保細節體驗的舒適度；同時，很高興客房衞生間的整潔度、温馨提示的清晰性以及停車便利性均得到您的肯定，這些正是我們持續優化的重點方向。 您的每一條反饋都是我們成長的“指南針”，4.5分的認可讓我們倍感榮幸，也提醒我們在細節處仍需精益求精。期待您的再次光臨，我們會以更完善的服務品質，為您打造更滿意的入住體驗！祝您生活順遂，萬事勝意！

Response from Property: 尊敬的客人，感謝您的細緻點評！酒店對面即是奧萊購物廣場，既能讓您享受逛街的便利，又能在夜晚迴歸靜謐，這份 “鬧中取靜” 的體驗正是我們用心為客人營造的。特別感謝您對 Lilian 的認可，她始終以貼心服務為客人創造温暖體驗，我們一定會將您的誇讚轉達給她。您的 “下次選擇” 是我們最大的動力，期待與您再次相遇，延續這份舒適與美好！祝您生活愉快，購物盡興～