Grand Mercure Shanghai Hongqiao

Grand Mercure Shanghai Hongqiao Reviews

Grand Mercure Shanghai Hongqiao

No. 369 Xianxia Road, Changning District, Shanghai, 200336, ChinaView Hotel Details
Grand Mercure Shanghai Hongqiao
Grand Mercure Shanghai HongqiaoGrand Mercure Shanghai HongqiaoGrand Mercure Shanghai Hongqiao
Check available rooms for your travel dates
We Price Match
1 night

Guest Reviews of Grand Mercure Shanghai Hongqiao

9.3/10
Very Good
2187 review
Verified reviews
Location9.3
Amenities9.1
Service9.3
Cleanliness9.4
Filter by:
Sort by:
All reviews(2187)
Positive reviews(2123)
Reviews with photos/video(301)
Delicious breakfast(204)
Perfect for business trips(107)
Easy to get around(100)
Friendly front desk staff(91)
Nice bathtub(30)
Stayed multiple times(25)
Delicious buffet(16)
Close to airport(15)
Negative reviews(64)
Sinenhlanhla
Superior King Room
Stayed in Mar 2025
Couple
2 review
8.0/10
Very Good
Posted on May 5, 2025
Had a wonderful stay at this hotel. The food was absolutely lovely, the location was convenient and the staff were incredibly helpful and friendly. Highly recommended!
Response from Property: Dear Guest, Thank you very much for your sharing the experience at our hotel. We strive to provide an exceptional experience for all of our guests. Thanks for choosing us again during you visiting Shanghai! Warm regards, Grand Mercure Shanghai Hongqiao
Jean-Pierre
Superior King Room
Stayed in Dec 2024
Couple
14 review
10/10
Outstanding
Posted on Jan 13, 2025
It was such an amazing stay at this hotel. We would come again. View was great from our room.
Response from Property: Dear Guest, Your valuable feedback is very important to us. We provide a clean and an exceptional experience for all of our guests.. The beautiful scenery in front of the window lights your feeling of happiness in life. We look forward to your visit again and wish you a pleasant journey! Grand Mercure Shanghai Hongqiao
Funky AP
Superior King Room
Stayed in Nov 2024
Solo traveller
14 review
9.5/10
Amazing
Posted on Jan 1, 2025
The hotel is really great. The staff is always helpful and of course it's an Accor brand style. I got an upgrade room due to my Ctrip membership rewards, and very spacious room with washing machine and a small kitchen facility. It was like a mini studio room. The place is quite convenient and very quiet. I had a pleasant stay. The breakfast had multiple options, but would request to write down what all was included in the dish or atleast put a sign of vegetarian or non Vegetarian. Overall great hotel room, but it's time to refurbish. I can see quiet oldish and carpet being faded. Thanks Accor, you never disappoint me.
Response from Property: Dear Guest, Thank you very much for your sharing the experience at our hotel. We strive to provide an exceptional experience for all of our guests. Your comments regarding food sign have been shared with our team for the improvement. Thanks for choosing us again during you visiting Shanghai! Warm regards, Grand Mercure Shanghai Hongqiao
Brian_bulaiendalushoujihao
Superior twin Room
Stayed in Feb 2025
Business traveller
11 review
10/10
Outstanding
Posted on Mar 28, 2025
Location is really good. Service ,food, room all good. You could find lot of restaurants around the street. Recommend it!
Response from Property: Dear Guest, Thank you very much for your sharing the experience at our hotel. We strive to provide an exceptional experience for all of our guests. Thanks for choosing us again during you visiting Shanghai! Warm regards, Grand Mercure Shanghai Hongqiao
Sam Yue
Superior King Room
Stayed in Dec 2024
Solo traveller
1 review
8.0/10
Very Good
Posted on Jan 15, 2025
- Stayed for 5 nights - 1st room assigned to me, there were slight aircon noise. Asked for a change of room, accede to my request immediately - Suggest to change shower curtain, getting old and slightly stained - King Size bed is comfy - Flight was delayed, asked for late check out, request was accede. Overall, will rate 4/5 based on Price, Cleaniness, Service and Location. Will consider coming back to the hotel if going back to Shanghai
Response from Property: Dear Guest, Thank you very much for your sharing the experience at our hotel. We strive to provide an exceptional experience for all of our guests. The shower curtain problem will be considered seriously. Thanks for choosing us again during you visiting Shanghai! Warm regards, Grand Mercure Shanghai Hongqiao
Izefyre
Superior twin Room
Stayed in Nov 2024
Family
2 review
8.5/10
Very Good
Posted on Jan 12, 2025
Old hotel and facilities. Free breakfast which is always a plus. Close to hongquiao airport but the metro’s quite a walk. Staff are very friendly. Overall, good experience.
Response from Property: Dear Guest, Thank you very much for your sharing the experience at our hotel. We strive to provide an exceptional experience for all of our guests. Thanks for choosing us again during you visiting Shanghai! Warm regards, Grand Mercure Shanghai Hongqiao
Guest User
Superior twin Room
Stayed in Nov 2024
Couple
66 review
7.5/10
Posted on Feb 5, 2025
The location is close to shopping and great restaurants. The rooms are old and needs to be renovated. Very outdated.
Response from Property: Dear Guest, Thank you very much for your sharing the experience at our hotel. We strive to provide an exceptional experience for all of our guests. We are also willing to hear your opinions and strengthen the maintenance of facilities and equipment. Thanks for choosing us again during you visiting Shanghai! Warm regards, Grand Mercure Shanghai Hongqiao
Guest User
Superior King Room
Stayed in Oct 2024
Business traveller
1 review
7.0/10
Posted on Dec 5, 2024
Breakfast choices are limited, and most foods are removed half an hour before closing. The working style of the staff there reminded me of the year ninety in China
Response from Property: Dear Guest, Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Hongqiao. We feel sorry that your experience did not meet your expectations; please allow us to express the sincerest apologies.At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Meanwhile, the buffet breakfast is not be refilled after 9am in weekdays (9:30 on weekends) according to Accor standards.Grand Mercure Shanghai Hongqiao
Hershel Tzvi
Superior King Room
Stayed in Oct 2024
Business traveller
29 review
5.0/10
Posted on Jan 16, 2025
No window, bad smell, old room, tight space, decent location. But, it is Shanghai, so cannot expect too much from hotels anyways.
Response from Property: Dear Guest, Thank you very much for your sharing the experience. We feel sorry that your experience did not meet your expectations. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us and more improvement will be made. Warm regards, Grand Mercure Shanghai Hongqiao
AGL鄭永年GARY
Superior King Room
Stayed in Feb 2025
Business traveller
14 review
10/10
Outstanding
Posted on Mar 11, 2025
Nice location, Nice people, Nice hotel, must be come back for sure
Response from Property: Dear Guest, Thank you very much for your sharing the experience at our hotel. We strive to provide an exceptional experience for all of our guests. Thanks for choosing us again during you visiting Shanghai! Warm regards, Grand Mercure Shanghai Hongqiao
Guest User
Superior twin Room
Stayed in Mar 2024
Family
17 review
8.5/10
Very Good
Posted on May 6, 2024
We really enjoyed our stay, the room was very comfy and we loved having a bathtub and a balcony in the room. The location is a bit far from the subway, but it's in a beautiful neighborhood full of trees and there are tons of bikes around. Overall,a really a nice stay!
Response from Property: Dear guest, Thank you so much for taking the time to write a review about your stay with us at Grand Mercure Shanghai Hongqiao. We are thrilled to hear that you loved having a bathtub and a balcony. At Grand Mercure Shanghai Hongqiao, we strive to provide an exceptional experience for all of our guests. We hope that you will choose us again the next time you visit Shanghai! Warm regards, Grand Mercure Shanghai Hongqiao
Khushbu
Superior twin Room
Stayed in Jul 2024
Business traveller
30 review
8.5/10
Very Good
Posted on Aug 30, 2024
Good location but the staff not clean the room properly
Response from Property: Dear guest, thank you very much for support and sharing your stay experience with us. The problems you mentioned we will take them seriously and try to improve them. Look forward to serving you again in the near future. Warm regards, Grand Mercure Shanghai Hongqiao
Namuun Altangerel
Superior twin Room
Stayed in Sep 2024
Family
7 review
10/10
Outstanding
Posted on Oct 11, 2024
It was nice , service was good, staffs are nice
Response from Property: Dear Guest, Thank you very much for your sharing the experience at our hotel. We strive to provide an exceptional experience for all of our guests. Thanks for choosing us again during you visiting Shanghai! Warm regards, Grand Mercure Shanghai Hongqiao
Djabrail
Superior King Room
Stayed in Feb 2025
Solo traveller
2 review
10/10
Outstanding
Posted on Mar 10, 2025
Very pleasant experience!
Response from Property: Dear Guest, Thank you very much for your sharing the experience at our hotel. We strive to provide an exceptional experience for all of our guests. Thanks for choosing us again during you visiting Shanghai! Warm regards, Grand Mercure Shanghai Hongqiao
Youngchul
Deluxe Room
Stayed in Nov 2024
Business traveller
5 review
8.5/10
Very Good
Posted on Dec 5, 2024
spacious room. clean facilities.
Response from Property: Dear Guest, Thank you very much for your sharing the experience at our hotel. We strive to provide an exceptional experience for all of our guests. Thanks for choosing us again during you visiting Shanghai! Warm regards, Grand Mercure Shanghai Hongqiao