Guest Reviews of Mercure Shanghai Hongqiao Central
9.6/10
Excellent
1763 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.6
Amenities9.6
Service9.7
Cleanliness9.7
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All reviews(1763)
Positive reviews(1741)
Reviews with photos/video(483)
Friendly front desk staff(291)
Delicious breakfast(199)
Large rooms(106)
Perfect for business trips(79)
Stayed multiple times(20)
Awesome gym(19)
Close to airport(19)
Tasty coffee(8)
Negative reviews(22)
hcwk
Superior Queen Room
Stayed in Jun 2025
Business traveller
2 review
10/10
Outstanding
Posted on Oct 5, 2025
Clean and cozy. Staff is nice and polite. Good place to stay
Response from Property: 尊敬的賓客您好:很榮幸我們的服務得到您如此高的評價,我們將繼續維持這份熱情、真摯的為客人服務。將心比心,小夥伴們用愛心、誠心、細心、換您舒心、放心。期待您再次光臨,祝您生活愉快~~~
Guest User
Deluxe 2-bed Room
Stayed in Apr 2025
Family
36 review
8.0/10
Very Good
Posted on May 21, 2025
The hotel was nice to stay for a night or two. The location was close to some restaurants. The room smelled a little smoky.
Response from Property: Dear guest: We are very sorry for the inconvenience caused to you. We have recorded your comments. We will wholeheartedly provide you with quality service and look forward to your next stay.
Guest User
Deluxe 2-bed Room
Stayed in Apr 2025
Travelling with friends
1 review
10/10
Outstanding
Posted on May 3, 2025
Very welcoming service , and the staff was very friendly and polite to us I enjoyed every bit of my stay here
Response from Property: Every bit of love comes from the smile and touch from the bottom of the heart. Giving you a satisfactory stay experience is Xiaomei's pursuit. We will work harder and look forward to seeing you again!
Santa’s helper
Superior Queen Room
Stayed in Sep 2025
Family
9 review
10/10
Outstanding
Posted on Oct 26, 2025
Our stay was amazing thanks to the great staff and their helpfulness. They provided a crib for my infant and the facilities were all very clean. Family friendly.
Response from Property: 尊敬的賓客:感謝您選擇入住上海虹橋中心美居酒店。感謝您給予我們的好評以及對我們服務的肯定。酒店全體員工熱忱期待您的再次光臨,謝謝
Guest User
Executive Room With King Bed
Stayed in Sep 2025
Couple
1 review
10/10
Outstanding
Posted on Oct 7, 2025
The hotel is very well maintained. The staff is very helpful. It is a great 3-4 star hotel.
Response from Property: Dear Guest, Thank you for choosing to stay with us and for taking the time to share your feedback. We sincerely appreciate your kind words and are delighted that you recognized the efforts of our team. Your trust and support serve as a constant motivation for us to continuously improve and uphold the highest standards of service excellence. We look forward to welcoming you back on your next visit and wish you continued success and well-being.
Guest User
Deluxe 2-bed Room
Stayed in Apr 2025
Business traveller
1 review
9.0/10
Great
Posted on May 19, 2025
Receptionists are very helpful and polite. Room is very spacious and clean. Location a bit far from MRT (15-20mins walk) but overall is good location to stay. Nearby also have local breakfast and some cafe and restaurants.
Response from Property: 尊敬的賓客:您好!您每一次的選擇是我們的無尚榮幸,您對我們始終如一的支持讓我們倍感欣喜。期待與您的再次相聚!
Guest User
Superior Queen Room
Stayed in Jul 2025
Business traveller
2 review
10/10
Outstanding
Posted on Sep 21, 2025
Superb hotel very clean and neat, and very affordable
Response from Property: 尊敬的賓客您好:很榮幸我們的服務得到您如此高的評價,我們將繼續維持這份熱情、真摯的為客人服務。將心比心,小夥伴們用愛心、誠心、細心、換您舒心、放心。期待您再次光臨,祝您生活愉快~~~
海婕
Deluxe 2-bed Room
Stayed in Feb 2025
Solo traveller
30 review
9.5/10
Amazing
Posted on Mar 8, 2025
Location is great, nearby from the Hongqiao airport and Railway, but not to much, so is quiet. In the nearby you can found restaurants and shops
Staff was very friendly and helpful
Room is big and have good layout, the bed and pillows are soft but not too much
Response from Property: 非常感謝小主能給我們這麼高的評價,美居,邂逅法式浪漫,浪漫是一種習慣,更是一種生活方式,小美一定會繼續努力提高自己,也歡迎您下次再來。
TravelChel
Deluxe 2-bed Room
Stayed in Feb 2025
Business traveller
72 review
10/10
Outstanding
Posted on Mar 19, 2025
French style decoration and clean, and is conveniently located with great restaurant
Response from Property: Thank you very much for giving us such a high evaluation. Meiju, encounter French romance. Romance is a habit and a way of life. Xiaomei will continue to work hard to improve herself, and you are welcome to come again next time.
RachM
Deluxe 2-bed Room
Stayed in Dec 2024
Travelling with friends
16 review
10/10
Outstanding
Posted on Jan 13, 2025
The second time as this location. Firstly, love the Mercure hotel lines: the rooms are always spacious, lots of space to freely open up your suitcase. The bathroom is clean and has a bidet. This hotel’s location is not too far from the city. Good food places around to order from. They have 3
Robots that brings your food for you. And the staff are very lovely and welcoming!
Response from Property: Dear guests: Thank you for choosing to stay at Mercure Shanghai Hongqiao Central and sharing your stay experience here. Your comfort and ease are our highest requirement. In the future, we will also use more professional and considerate services to make every guest feel at home. Mercure Shanghai Hongqiao Central sincerely looks forward to your visit again and wishes you a happy work and life, thank you! We are so happy that you can stop for us. We hope to spend the good times with you in the future and look forward to seeing you again!
Guest User
Executive Room (Double Bed)
Stayed in May 2024
Family
2 review
10/10
Outstanding
Posted on Jun 14, 2024
Great hotel close to jiahui hospital and also the train station. Very convenient. Great service from reception particularly 杨晓凯。Would stay again!
Response from Property: Dear guest, Thank you for choosing to stay at Mercure Shanghai Hongqiao Central. We are very grateful for your recognition of our hotel services. Your satisfaction is our effort and pursuit. We sincerely look forward to your stay again. Thank you!
Cinabarit
Deluxe Queen Room
Stayed in Apr 2025
Solo traveller
4 review
7.5/10
Posted on May 4, 2025
Hotel accommodation is satisfactory for a one-day stay.
Response from Property: 幸福的生活少不了您的支持,明媚的心情少不了您的認可,感恩您的選擇,感恩與您的遇見,感恩您的大力支持,在您的鼓勵下,小美會做到更好,如您滿意下次一定要把小星星都點滿哦,看您的四星滿意評價,小美的心都碎了,期待與您的再次遇見!
The Travel Bug
Executive Room With King Bed
Stayed in Apr 2024
Business traveller
10 review
10/10
Outstanding
Posted on May 19, 2024
The hotel was able to facilitate a smooth and efficient check-in and assisted us with a late check-out. The room was spacious and clean with all the necessities needed for a quick stay. House keeping was done daily and provided clean towels and toiletry kits as needed. The room type that was booked for this also included the use of the mini-bar at no extra cost. I was also able to utilise the fitness centre and felt that the setting was well-maintained. A special thanks to the staff that helped to check me in!
Response from Property: Dear Guest: Thank you very much for choosing to stay at Mercure Shanghai Rainbow Centre and for your positive feedback. Your satisfaction is our biggest motivation, and we will continue to work hard to maintain high quality service and provide you with a better experience. We sincerely look forward to your next visit and wish you a pleasant work and life.
Tan K.T.
Executive Room (Double Bed)
Stayed in Sep 2024
Business traveller
4 review
6.0/10
Posted on Oct 29, 2024
Traffic jam during peak hours outside the hotel main road. Carpark entrance Barrier cannot be open for car to enter.
Response from Property: Dear guest: We are very sorry for the inconvenience caused to you. We have recorded your comments and we will wholeheartedly provide you with quality service and look forward to your next stay.
Ivy Lo MS
Deluxe Queen Room
Stayed in Jul 2024
Family
6 review
9.5/10
Amazing
Posted on Aug 24, 2024
Overall is good, hotel is nice, room is clean except taxi can't drive into hotel entrance as it's inside a carpark which belongs to others
Response from Property: Seeing your praise, it seems that my friends are doing well. We will continue to work hard. Humility makes people make progress. If you need anything, please feel free to ask, we will be there on call and we will definitely satisfy you. The perfect experience must have left your heart, so come "home" often to see it.