Oakwood Residence Shanghai

Oakwood Residence Shanghai Reviews

Oakwood Residence Shanghai

No.103 Wu'ning Road, Putuo District, Shanghai, 200063, ChinaView Hotel Details
Oakwood Residence Shanghai
Oakwood Residence ShanghaiOakwood Residence ShanghaiOakwood Residence Shanghai
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Oakwood Residence Shanghai Guest Reviews

4.5/5
Good
89 review
Verified reviews
Location4.5
Amenities4.5
Service4.4
Cleanliness4.4
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All reviews(89)
Positive reviews(78)
Reviews with photos/video(13)
Awesome rooms(22)
Awesome stay(16)
Easy to get around(14)
Friendly owner(14)
Clean and tidy(10)
Large rooms(10)
Near shopping area(7)
Convenient for shopping(7)
Negative reviews(11)
Guest User
Studio Executive
Stayed in Aug 2023
Family
10 review
4.0/5
Very Good
Posted on Sep 9, 2023
There is Imago mall and metro L14 right next to Oakwood. So it's convenient if you use metro a lot. But if you use taxi, it's in Putuo district so not exactly in city center. The room is clean however the corridor in front of the room smells bad. Think it comes from the carpet. Maybe they should change it. Happy with the overall stay with Oakwood.
Response from Property: Dear Customer, We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. About the smell issue, we will figure it out and make the corridor be comfortable and better. Once again, thank you for your valued patronage. From all of us at Oakwood Residence Shanghai, we look forward to welcoming you again in the future. Jack Shen Front Office Manager
MissyLoo
Three Bedroom Deluxe
Stayed in Nov 2023
Family
2 review
5.0/5
Outstanding
Posted on Jan 31, 2024
Great service from the concierge. Rooms are clean and huge, though the furnitures are not consider in the nines but good enough. The location is really good as in the metro station is just right next to the hotel and the Imago mall is situated right next to the hotel as well. With a huge supermarket and loads of eateries. Would definitely recommend this accommodation especially with kids.
Response from Property: Dear Customer, We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all of us at Oakwood Residence Shanghai, we look forward to welcoming you again in the future. Jack ShenFront Office Manager
Guest User
Two Bedroom Deluxe
Stayed in Jun 2024
Family
1 review
4.7/5
Amazing
Posted on Jul 27, 2024
Breakfast could be better.
Response from Property: Dear customer, thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Your feedback will make us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all of us at Oakwood Residence Shanghai, we look forward to welcoming you again in the future.SincerelyJack Shen
Leonida
Studio Executive
Stayed in Feb 2024
Family
54 review
5.0/5
Outstanding
Posted on Mar 18, 2024
Nearby shopping areas..Super good Hotel..
Response from Property: Dear Customer, We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all of us at Oakwood Residence Shanghai, we look forward to welcoming you again in the future. Jack Shen Front Office Manager
Guest User
Executive Suite
Stayed in Mar 2024
Family
1 review
3.5/5
Posted on Apr 21, 2024
Good location but older faculties
Response from Property: Dear Customer, We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all of us at Oakwood Residence Shanghai, we look forward to welcoming you again in the future. Jack Shen Front Office Manager
Anonymous User
Three Bedroom Deluxe
Stayed in Mar 2023
Family
17 review
5.0/5
Outstanding
Posted on May 2, 2023
Very close to IMAGO mall, easy to shop grocery and food, coffee. Easy access to hema. Nice service, very kind front desk
Response from Property: Dear Customer,We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.Once again, thank you for your valued patronage. From all of us at Oakwood Residence Shanghai, we look forward to welcoming you again in the future.Jack ShenFront Office Manager
WilliamNg_HK
Studio Executive
Stayed in May 2023
Business travellers
4 review
3.7/5
Posted on Jul 23, 2023
good location and the room is clean but not so many facilities are there
Response from Property: Dear Customer, We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all of us at Oakwood Residence Shanghai, we look forward to welcoming you again in the future. Jack Shen Front Office Manager
KevinW
One Bedroom Executive
Stayed in Aug 2023
Couples
27 review
5.0/5
Outstanding
Posted on Sep 20, 2023
Great location, great appliances to use for cooking
Response from Property: Dear Customer, We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all of us at Oakwood Residence Shanghai, we look forward to welcoming you again in the future. Jack ShenFront Office Manager
Kwai Lan
Studio Executive
Stayed in Jan 2023
Business travellers
8 review
4.0/5
Very Good
Posted on Apr 29, 2023
Choose to stay here due to the convenience of metro line and a shopping mall that has a super mart next to it. Restaurants are next door. Second home in Shanghai. Don’t bet too much on the breakfast or service, the rest is fine.
Response from Property: Dear Customer,We were delighted to learn that you enjoyed your stay with us. At the same time, we have noticed the problem of breakfast and are improving it step by step. We hope to bring you better breakfast and service in the future. Once again, thank you for your valued patronage. From all of us at Oakwood Residence Shanghai, we look forward to welcoming you again in our property.Jack ShenFront Office Manager
Guest User
One Bedroom Executive
Stayed in Jun 2024
Family
5 review
5.0/5
Outstanding
Posted on Jul 30, 2024
Facilities: Not very new but still OK Hygiene: The shower head in the bathroom is average Environment: Quiet and suitable for families Service: Very good, from the front desk to the cleaning staff, they are all very attentive I always choose this brand when I take my kids out. We have also stayed at Oakwood in Guangzhou. Because it has a kitchen and the room is large enough, we always trust it
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Response from Property: Dear guest, thank you for choosing to stay at Oakwood Hotel Shanghai. We also thank you very much for your affirmation and pertinent opinions and suggestions. We will improve the shortcomings so that we can provide better services to more guests. Service, thank you for your support and understanding! ——Jack SHEN, Front Office Manager
Guest User
Studio Executive
Stayed in Oct 2024
Business travellers
18 review
3.0/5
Posted on Nov 27, 2024
Hygiene and service: I have never encountered a four-star hotel that does not clean after 5 o'clock. This hotel should be rated poorly in this regard
Original TextTranslated by Google
Response from Property: 尊敬的住客，非常感謝您入住上海奧克伍德華庭酒店公寓並分享您寶貴的意見及反饋。這次我們未能給您提供令您滿意的入住體驗，我們深表歉意。我們一直致力於從各個方面做出改進以提高住客體驗，酒店在常規打掃時間結束之後，仍會盡力滿足住客更換毛巾、清理垃圾等需求。再次感謝您選擇上海奧克伍德華庭，期待能有機會再次為您服務。——前廳部經理Jack SHEN
adahoffman
One Bedroom Executive
Stayed in Oct 2024
Couples
7 review
4.2/5
Very Good
Posted on Nov 13, 2024
I am very grateful to the front desk manager and customer service for their help. Because I took a taxi from Hongqiao Airport to the hotel and encountered a bad driver. Thank you to the manager for helping me solve the problem! The room is a little old or needs to be renovated. In addition, there are relatively few choices for breakfast! Thank you for the excellent door service!
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for choosing Oakwood Apartments Shanghai. We are very happy to know that we can meet your expectations for Oakwood Shanghai. We also thank you for pointing out our shortcomings. This will prompt us to set higher requirements for ourselves and have the opportunity to provide you with better services in the future. Service and experience. Thank you again for your recognition of Oakwood Shanghai and we look forward to your next visit! ——Jack SHEN, Front Office Manager
Sewayimatuobuerfengsheng
Three Bedroom Deluxe
Stayed in Oct 2024
Family
11 review
5.0/5
Outstanding
Posted on Nov 10, 2024
The experience was great! The service, location, room, facilities and equipment are all great! The room is very large. Especially suitable for multiple people! 1 room can accommodate up to 6 people, and there are 3 bathrooms! I will recommend this place next time 👍🏻
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for choosing Oakwood Apartments Shanghai. We have a variety of room types to choose from, including single suites, double suites and triple suites. Different room types have different features such as balconies, open kitchens, etc. Moreover, Oakwood Shanghai is located above Caoyang Road Station of Line #14, making it very convenient to travel. It is only a 15-minute drive from famous business districts such as Jing'an Temple. It is a good choice for your business trips and home travels. Thank you again for your recognition of Oakwood Shanghai and we look forward to your next visit! ——Jack SHEN, Front Office Manager
Guest User
Studio Executive
Stayed in Mar 2024
Family
2 review
5.0/5
Outstanding
Posted on Apr 15, 2024
The hotel is in a great location, with Metro Line 14 right next to it, making travel very convenient. There is also a shopping mall next to it, with Hema and a cinema, and there are many restaurants on the underground floor, so you don't have to worry about eating. The hotel room is large, clean, and fully equipped. The most satisfying thing is the balcony, which has great lighting! You can bask in the sun, which is very comfortable.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for choosing Oakwood Apartments Shanghai. We are very happy to know that we can meet your expectations of Oakwood Shanghai. This will motivate us to set higher standards for ourselves and have the opportunity to provide you with better service and experience in the future. Thank you again for your recognition of Oakwood Shanghai and we look forward to your next visit! - Jack SHEN, Front Office Manager
Guest User
Studio Executive
Stayed in Mar 2024
Family
3 review
5.0/5
Outstanding
Posted on Apr 7, 2024
Overall it exceeded my expectations. The room was large, with a large balcony and an open kitchen that was bright and spacious. Thanks to a staff member at the front desk. Seeing that we were with children, he took the initiative to recommend the mall connected to the apartment and the place on the 3rd floor that was suitable for children to play. In addition, the breakfast was not bad, and the waiter would also take the initiative to recommend some noodles.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for choosing Oakwood Apartments Shanghai. We are very happy to know that we can meet your expectations of Oakwood Shanghai. This will motivate us to set higher standards for ourselves and have the opportunity to provide you with better service and experience in the future. Thank you again for your recognition of Oakwood Shanghai and we look forward to your next visit! - Jack SHEN, Front Office Manager