Oakwood Residence Shanghai

Oakwood Residence Shanghai Reviews

Oakwood Residence Shanghai

No.103 Wu'ning Road, Putuo District, Shanghai, 200063, ChinaView Hotel Details
Oakwood Residence Shanghai
Oakwood Residence ShanghaiOakwood Residence ShanghaiOakwood Residence Shanghai
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Oakwood Residence Shanghai Guest Reviews

4.3/5
90 review
Verified reviews
Location4.4
Amenities4.3
Service4.3
Cleanliness4.2
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All reviews(90)
Positive reviews(79)
Reviews with photos/video(13)
Awesome rooms(26)
Awesome stay(17)
Easy to get around(16)
Friendly owner(16)
Large rooms(13)
Convenient for shopping(8)
Close to metro(7)
Negative reviews(11)
Guest User
Studio Executive
Stayed in Aug 2023
Family
10 review
4.0/5
Very Good
Posted on Sep 9, 2023
There is Imago mall and metro L14 right next to Oakwood. So it's convenient if you use metro a lot. But if you use taxi, it's in Putuo district so not exactly in city center. The room is clean however the corridor in front of the room smells bad. Think it comes from the carpet. Maybe they should change it. Happy with the overall stay with Oakwood.
Response from Property: Dear Customer, We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. About the smell issue, we will figure it out and make the corridor be comfortable and better. Once again, thank you for your valued patronage. From all of us at Oakwood Residence Shanghai, we look forward to welcoming you again in the future. Jack Shen Front Office Manager
MissyLoo
Three Bedroom Deluxe
Stayed in Nov 2023
Family
2 review
5.0/5
Outstanding
Posted on Jan 31, 2024
Great service from the concierge. Rooms are clean and huge, though the furnitures are not consider in the nines but good enough. The location is really good as in the metro station is just right next to the hotel and the Imago mall is situated right next to the hotel as well. With a huge supermarket and loads of eateries. Would definitely recommend this accommodation especially with kids.
Response from Property: Dear Customer, We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all of us at Oakwood Residence Shanghai, we look forward to welcoming you again in the future. Jack ShenFront Office Manager
Guest User
Two Bedroom Deluxe
Stayed in Jun 2024
Family
1 review
4.7/5
Amazing
Posted on Jul 27, 2024
Breakfast could be better.
Response from Property: Dear customer, thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Your feedback will make us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all of us at Oakwood Residence Shanghai, we look forward to welcoming you again in the future.SincerelyJack Shen
Leonida
Studio Executive
Stayed in Feb 2024
Family
64 review
5.0/5
Outstanding
Posted on Mar 18, 2024
Nearby shopping areas..Super good Hotel..
Response from Property: Dear Customer, We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all of us at Oakwood Residence Shanghai, we look forward to welcoming you again in the future. Jack Shen Front Office Manager
Guest User
Executive Suite
Stayed in Mar 2024
Family
1 review
3.5/5
Posted on Apr 21, 2024
Good location but older faculties
Response from Property: Dear Customer, We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all of us at Oakwood Residence Shanghai, we look forward to welcoming you again in the future. Jack Shen Front Office Manager
Anonymous User
Three Bedroom Deluxe
Stayed in Mar 2023
Family
21 review
5.0/5
Outstanding
Posted on May 2, 2023
Very close to IMAGO mall, easy to shop grocery and food, coffee. Easy access to hema. Nice service, very kind front desk
Response from Property: Dear Customer,We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.Once again, thank you for your valued patronage. From all of us at Oakwood Residence Shanghai, we look forward to welcoming you again in the future.Jack ShenFront Office Manager
WilliamNg_HK
Studio Executive
Stayed in May 2023
Business travellers
4 review
3.7/5
Posted on Jul 23, 2023
good location and the room is clean but not so many facilities are there
Response from Property: Dear Customer, We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all of us at Oakwood Residence Shanghai, we look forward to welcoming you again in the future. Jack Shen Front Office Manager
KevinW
One Bedroom Executive
Stayed in Aug 2023
Couples
27 review
5.0/5
Outstanding
Posted on Sep 20, 2023
Great location, great appliances to use for cooking
Response from Property: Dear Customer, We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all of us at Oakwood Residence Shanghai, we look forward to welcoming you again in the future. Jack ShenFront Office Manager
Kwai Lan
Studio Executive
Stayed in Jan 2023
Business travellers
8 review
4.0/5
Very Good
Posted on Apr 29, 2023
Choose to stay here due to the convenience of metro line and a shopping mall that has a super mart next to it. Restaurants are next door. Second home in Shanghai. Don’t bet too much on the breakfast or service, the rest is fine.
Response from Property: Dear Customer,We were delighted to learn that you enjoyed your stay with us. At the same time, we have noticed the problem of breakfast and are improving it step by step. We hope to bring you better breakfast and service in the future. Once again, thank you for your valued patronage. From all of us at Oakwood Residence Shanghai, we look forward to welcoming you again in our property.Jack ShenFront Office Manager
Guest User
One Bedroom Executive
Stayed in Jun 2024
Family
4 review
5.0/5
Outstanding
Posted on Jul 30, 2024
Facilities: Not very new but still OK Hygiene: The shower head in the bathroom is average Environment: Quiet and suitable for families Service: Very good, from the front desk to the cleaning staff, they are all very attentive I always choose this brand when I take my kids out. We have also stayed at Oakwood in Guangzhou. Because it has a kitchen and the room is large enough, we always trust it
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Response from Property: Dear guest, thank you for choosing to stay at Oakwood Hotel Shanghai. We also thank you very much for your affirmation and pertinent opinions and suggestions. We will improve the shortcomings so that we can provide better services to more guests. Service, thank you for your support and understanding! ——Jack SHEN, Front Office Manager
cynthia
Studio Executive
Stayed in Dec 2024
Family
21 review
1.7/5
Posted on Jan 19, 2025
I really want to ask this hotel how you can have the confidence to charge such an expensive room rate
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for staying at Oakwood Residence Shanghai and sharing your valuable comments and feedback. We sincerely apologize that we were unable to provide you with a satisfactory stay experience this time. We are always committed to making improvements in all aspects to enhance the guest experience. We hope to have the opportunity to serve you again in the future and restore your confidence in us. Thank you again for choosing Oakwood Residence Shanghai. We look forward to seeing you again. ——Jack SHEN, Front Office Manager
Guest User
Studio Executive
Stayed in Oct 2024
Business travellers
18 review
3.0/5
Posted on Nov 27, 2024
Hygiene and service: I have never encountered a four-star hotel that does not clean after 5 o'clock. This hotel should be rated poorly in this regard
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for staying at Oakwood Residence Shanghai and sharing your valuable comments and feedback. We are deeply sorry that we were unable to provide you with a satisfactory check-in experience this time. We have been working hard to make improvements in all aspects to enhance the guest experience. The hotel will still try its best to meet the guests' needs such as changing towels and cleaning up garbage after the regular cleaning time. Thank you again for choosing Oakwood Residence Shanghai, and we look forward to having the opportunity to serve you again. ——Jack SHEN, Front Office Manager
adahoffman
One Bedroom Executive
Stayed in Oct 2024
Couples
7 review
4.2/5
Very Good
Posted on Nov 13, 2024
I am very grateful to the front desk manager and customer service for their help. Because I took a taxi from Hongqiao Airport to the hotel and encountered a bad driver. Thank you to the manager for helping me solve the problem! The room is a little old or needs to be renovated. In addition, there are relatively few choices for breakfast! Thank you for the excellent door service!
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for choosing Oakwood Apartments Shanghai. We are very happy to know that we can meet your expectations for Oakwood Shanghai. We also thank you for pointing out our shortcomings. This will prompt us to set higher requirements for ourselves and have the opportunity to provide you with better services in the future. Service and experience. Thank you again for your recognition of Oakwood Shanghai and we look forward to your next visit! ——Jack SHEN, Front Office Manager
Sewayimatuobuerfengsheng
Three Bedroom Deluxe
Stayed in Oct 2024
Family
11 review
5.0/5
Outstanding
Posted on Nov 10, 2024
The experience was great! The service, location, room, facilities and equipment are all great! The room is very large. Especially suitable for multiple people! 1 room can accommodate up to 6 people, and there are 3 bathrooms! I will recommend this place next time 👍🏻
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for choosing Oakwood Apartments Shanghai. We have a variety of room types to choose from, including single suites, double suites and triple suites. Different room types have different features such as balconies, open kitchens, etc. Moreover, Oakwood Shanghai is located above Caoyang Road Station of Line #14, making it very convenient to travel. It is only a 15-minute drive from famous business districts such as Jing'an Temple. It is a good choice for your business trips and home travels. Thank you again for your recognition of Oakwood Shanghai and we look forward to your next visit! ——Jack SHEN, Front Office Manager
Guest User
Two Bedroom Deluxe
Stayed in Sep 2024
Family
1 review
5.0/5
Outstanding
Posted on Jan 16, 2025
Each room is large, fully equipped, and has plenty of storage space for clothes, which is a pleasant surprise. The transportation is very convenient, the subway is just downstairs, and the taxi location is very accurate. I will stay here again next time I come to Shanghai.
Original TextTranslated by Google
Response from Property: 尊敬的住客，非常感謝您選擇上海奧克伍德酒店公寓。我們擁有單套間、雙套間及三套間等多種房型可供選擇，不同的房型擁有不同的特色比如陽台、開放式廚房等等。並且，上海奧克伍德位於#14號線曹楊路站上蓋，出行非常方便，距離靜安寺等知名商圈僅15分鐘車程，是您商務出差和居家旅行的好選擇。再次感謝您對上海奧克伍德的認可，期待您的下一次光臨！——前廳部經理Jack SHEN