JW Marriott Properties in Shanghai

An excellent experience. I stayed on the 44th floor, facing east, which offered a splendid view of the sunrise 🌅 and Pudong's 'three-piece suit' (referring to its iconic skyscrapers). Although the room was a bit small, it was quite comfortable for one person. In the mornings and evenings, I enjoyed watching the countless lights of nearby residential buildings, the constant flow of cars on the highway, and pedestrians 🚶 moving like ants on the streets. Both breakfast and the front desk are on the 38th floor, surrounded by floor-to-ceiling glass windows 🪟, allowing you to savor delicious food while gazing into the distance. Check-in included a 30% discount voucher for the hotel restaurant. The restaurant was quite quiet and empty in the evenings. The swimming pool is on the 7th floor, requiring two elevator transfers to reach. It's a heated pool with excellent water quality 👍. The housekeeping staff were consistently polite and smiled. Front desk service was also efficient and quick. The 50 RMB charge for 24-hour underground parking could perhaps be waived. Overall, it was a great stay.

We chose to spend New Year's Eve in Shanghai with friends. Since there were many of us and we stayed for an extended period, the front desk staff warmly assisted us by adjusting our room types. The concierge was also very enthusiastic in helping with our luggage. Excellent service! 👍👍👍 And Angel from after-sales was also very friendly and helpful! 👍

I wasn't going to write this, as the hotel staff were actually quite nice, but their unprofessionalism was just too much. 1) Starting at 11 PM, there was a persistent banging sound in my room. I asked housekeeping to check it out. They spent over half an hour, but the noise didn't stop, and I never got a response. I ended up running around the entire building in my bathrobe to find the source myself. It turned out to be renovations happening in the women's changing room downstairs at that late hour. When I finally found the front desk, they didn't immediately address it and asked me to wait for the manager (it was almost midnight, and I was very lightly dressed). The manager eventually arrived and communicated with the renovation crew, and finally, I could get some sleep. If I had waited for the hotel to resolve it, I probably wouldn't have gotten any rest. 2) As compensation, I negotiated with the hotel to waive the cost of one person's buffet dinner from the previous night (a 300 fee). I thought that was settled. However, when I checked my bill back home, the charge was an *additional* 300, not a deduction of 300. 3) The hotel pool is excellent, but it closes at 9 PM. I chatted with someone at the fitness center, and they said it's because there are fewer people after 9 PM, and they think it's a waste of electricity??? This is a JW Marriott, and it costs 1500 a night! 4) I'm not a Marriott Bonvoy member, so overall, it felt like I paid the most money but received the most basic amenities. On the positive side, the hardware is generally good, the rooms are spacious, and the pool is very comfortable – these are all commendable aspects. The soft services, however, are simply beyond words.