Shanghai Pudong New Area 5-star Hotels

The room was spacious, clean, and well-maintained, with a comfortable bed and near to Shanghai Disneyland. The breakfast buffet was delicious, with a wide variety of options to choose from. The pool area was well-maintained and a great place to relax.

We celebrated a birthday in Pudong and picked Shangri-La as an impromptu destination. It was a Perfect location for leisure and nice dining. The staff was also kind enough to offer a complimentary birthday drink and fruit. The room had a Nice open view balanced between the city and the river. The Cozy bedding was good, too. The final visit to the jazz bar was really nice. The bar had THE VIEW, and the staff were very friendly. HIGHLY RECOMMEND. We enjoyed the stay. We Will definitely come back next time.

Great views from the lobby and from the swimming pool and sauna. Keep in mind that you need a swimming hat for the pool! Also if you think to book this hotel with for great night views, don’t do it. All windows, also at the rooftop bar, will get condensation or something in between or on the outside so you will not see anything.. during the day the views at are great.

The IFC Residence Shanghai is a perfect blend of luxury, convenience, and comfort, making it an excellent choice for both short and extended stays. Located in the heart of Lujiazui, Shanghai’s bustling financial district, it offers unbeatable access to the city’s landmarks. The IFC Mall, directly connected to the residence, adds to the convenience, providing a wide range of dining, shopping, and entertainment options just steps away. The spacious rooms are beautifully designed, offering modern amenities and plenty of space to relax after a busy day. The attention to detail in the rooms, from the fully equipped kitchen to the luxurious bathrooms, ensures a comfortable and hassle-free experience. The view of the Shanghai skyline, especially from higher floors, is simply breathtaking. This wasn’t our first stay, and it certainly won’t be our last. The consistently high level of service and comfort makes the IFC Residence a place we’re always happy to return to. Whether you’re visiting Shanghai for business or leisure, this property offers an exceptional experience in an unbeatable location. Highly recommended!

1. The hotel uniformly sets the central air conditioning temperature in the name of environmental protection, but as customers, we cannot understand it. We checked in on January 28. It was so hot that we couldn't sleep. We called the hotel front desk in the middle of the night to send an ice-cooling machine. The 26 degrees shown in the picture was the result of blowing all night. The sound was also very loud. I couldn't stand it and complained to the manager on duty and changed a room on the shady side. 2. As a five-star standard hotel, the New Year is not a reason to lower the service standards. After calling to urge water delivery for 40 minutes, no one delivered it. 3. The phone emphasized that the child was sleeping. I called them on my personal mobile phone, but they still called my landline in the middle of the night to wake up the child. In summary, I hope your hotel can live up to the star rating standards and pay attention to details! Truly put customers first! 1.酒店以环保为名统一设置中央空调温度，但是我们作为顾客不能理解，入住1月28日，热到谁不着觉，半夜给酒店前台打电话送来加冰的冷风机，图示26度是吹了一晚上的结果，声音也超大，实在是受不了第二天和当班经理投诉换了一个阴面的房间。 2.作为五星级标准酒店,过年不是服务降低标准的理由,打电话催促送水40分钟后没有人送来。 3.电话强调孩子在睡觉 我私人手机打电话给他们 还是半夜给我打座机把孩子吵醒。 综上,希望贵酒店可以对得起星级评定的标准,注重细节!真正做到顾客至上!

My room was upgraded upon arrival and I was allowed an early check in so I was very happy. The view was great, it was far but the pearl orient tower could be seen from the living room, bedroom, and bathroom windows. However, the lights to the tower turn off at night so by the time I went to go to bed I did not have a night view of the tower. I would absolutely recommend getting a taxi if you have anything more than one suitcase, if your luggage is heavy, or if it’s hot or windy. The 10-15 minute walk from the train station was very rough and difficult with the 2 suitcases I was dragging bymyself.

Booked this hotel for concert walk distance to arena. Everything is perfect only wall has a little stained. Staff are very friendly! I like they offer alcohol pad to sanitize things and incense to refresh room air and water pressure is very good and the breakfast is a must try!

Out of the many hotels I have stayed in on all continents (except Antarctica) in almost 70 years, this ranks right up there for its really outstanding accomodation and breakfast buffet, and at an almost unbeatable price. Huge rooms (incl. bathroom), lavishly and tastefully furnished, everything very practical, simply the best. Outstanding breakfast buffet with attentive service, very pleasant atmosphere in the seating area (and throughout). This is not an ultramodern hotel and it is not on the Bund, but kept in best nick and thoughtfully modernized. An additional advantage: It is not hugely busy (though this might be bad news for the proprietor).

Disappointing Experience at The Ritz-Carlton Shanghai I stayed at The Ritz-Carlton Shanghai for two nights, and unfortunately, my experience was far from the luxury service I expected. 1. Discrimination at Flair Rooftop Restaurant On my first night, I visited Flair, the hotel's rooftop restaurant. Before going, I was told at the lobby that the restaurant operates on a first-come, first-served basis, with no reservations. However, when I arrived at around 5:50 PM, the restaurant was only 20% occupied, yet the host told me it was ”fully booked.” Then, the host questioned my intent, asking whether I was there for drinks or dinner. When I said ”dinner,” he suddenly mentioned a 1,600-yuan minimum spending requirement. I agreed without hesitation and ended up spending over 2,200 yuan. But what truly bothered me was the initial rejection and the selective enforcement of the minimum charge, implying that I was being judged based on my appearance or nationality. If the restaurant was truly full, why was I offered a table once I confirmed I would spend a significant amount? 2. Misleading Room Upgrade Offer & Hidden Promotions When I checked in, I had already booked a suite with a city view for around 4,000 yuan. However, the receptionist tried to upsell me a Pearl Tower view for an additional 3,300 yuan, which is an unreasonable price just for a different view. What’s worse is that she failed to inform me about an existing hotel promotion: (cant remember the amount exactly) If I pre-purchased 1,000 yuan, I could use 1,400 yuan at Flair rooftop restaurant. I only found out about this the next day and when I asked whether I could retroactively apply this promotion to my bill (which was charged to my room), I was told it was not possible because I had to buy the package in advance. Had I known about this offer beforehand, I would have gladly used it. Instead, the staff prioritized upselling me a more expensive view rather than informing me of real benefits available to hotel guests. 3. Concierge Service & Taxi Nightmare The service at the concierge was another major disappointment. I had a reservation at a Chinese restaurant across the river and asked the concierge to arrange a taxi for me. Knowing that taxis in Shanghai can be unreliable and tricky (as I had experienced the night before with an airport taxi taking me to three wrong hotels and turning off the meter), I was relieved when the concierge used Didi (a ride-hailing app) to book a ride. However, when the car arrived, the concierge instructed a bellboy to walk me to the car, but he never confirmed whether it was actually mine. Just as the door was closing, a woman with luggage rushed in, claiming it was her ride to the airport. It turned out the car was not for me but for an entirely different passenger! At this point, I was already late for my dinner reservation. When I walked back to the concierge to ask what happened, he seemed irritated and dismissively said, ”Don’t worry” before reluctantly walking me to the correct car. This lack of professionalism and carelessness was incredibly frustrating. If you’re arranging a ride for a guest, ensure they get into the correct car. Final Thoughts This all happened in just one night—I can't imagine what else could go wrong during my stay. I sincerely hope no other guests have to go through such an experience. The Ritz-Carlton brand is known for its luxury and top-tier hospitality, but what I encountered was discriminatory treatment, misleading sales tactics, and poor service coordination. I hope management takes this feedback seriously and improves their service, ensuring all guests receive fair and professional treatment, regardless of their appearance or nationality. Ps: nice swimming pool by the way!!

Facilities are really excellent here. The gym is better equipped than most and The pool is really lovely. Great jacuzzi too next to it. Everything is perfectly clean and well kept. We’ve stayed here a couple of times now and whilst the facilities are great at times the service is lacking. It’s obviously not that bad as we’ve stayed multiple times: but it’s enough to irritate you.