Anonymous User
May 17, 2025
Our corner room has excellent views of the mountains and plains, and it is clean and comfortable. If this was the first place we stayed in Yunnan, we would have been quite impressed. However we had stayed in another hotel before coming here, and so in comparison, the service level and quality of amenities has room for improvement.
The service team is generally professional and not very warm nor proactive. The “afternoon tea” in the package is completely not as shown in the photos; instead, it is a plate of cheap supermarket snacks. There are plenty of animals for feeding and photo taking, but we saw a couple of injured animals with no medical attention provided. Maybe life for animals is harsh here, but if one is making money out of them as a business model, then at least treat them decently.
It would be better if they provided filtered water that can be topped up, instead of bottled water. At this altitude and climate, it is very drying and a lot of water is consumed, resulting in great waste of plastic. There is a small kettle which you can keep boiling, I suppose.
Lisiman is a franchise that offers the classic tourist experience that includes dressing up as their minority tribes and taking photos with animals and against dramatic landscapes. Service was efficient but soulless — it felt like a transaction, not hospitality.