Fairfield by Marriott Hotels in Shenzhen

Its location is its best features. 5 min walk from Dameisha MTR Exit B, just behind Airland Hotel and beside the lake Outlets Park. Perhaps the hotel is new, but staff service and room cleanliness standards can be improved to the standards of a Fairfield by Mariott (coming from a Bonvoy member who has stayed in other FbyM properties elsewhere). The floor was sandy in our room upon entering and the staff member who came with a broom to sweep it up could be more meticulous about resolving the issue. We also found the open toilet design a little strange in terms of privacy (even for couples and families). Also good to note that as the hotel is behind another ocean front one, ocean view rooms are likely to be situated further back and offer 70% view at best.

I am satisfied with the customer service, vibe, hardware and cleanliness during my stay. The front desk staff is professional, responsive and attentive. They make my stay easier. The self-serviced laundry room is a plus as they don't charge any penny for the usage. The breakfast is above average with many choices. There is a noodle bar where around eight choices are available, which surprised me. For the room, the cleanliness is above average and the hardware is well maintained. Suggestion: For getting into the lift, I would suggest giving a few more seconds before closing the door after someone came out. As an adult, I have to rush into the lift before the door closes. Also, please highly restrict any people smoking in the hotel as it is a major issue especially the smell in the room.