Kyriad Hotel (Shenzhen Bay Port Branch)

Kyriad Hotel (Shenzhen Bay Port Branch) Reviews

Kyriad Hotel (Shenzhen Bay Port Branch)

1019 Houhai Avenue, Nanshan District, Shenzhen, Guangdong, ChinaView Hotel Details
Kyriad Hotel (Shenzhen Bay Port Branch)
Kyriad Hotel (Shenzhen Bay Port Branch)Kyriad Hotel (Shenzhen Bay Port Branch)Kyriad Hotel (Shenzhen Bay Port Branch)
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Kyriad Hotel (Shenzhen Bay Port Branch) Guest Reviews

9.3/10
Very Good
1173 review
Verified reviews
Location9.2
Amenities9.2
Service9.3
Cleanliness9.4
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All reviews(1173)
Positive reviews(1140)
Reviews with photos/video(218)
Friendly front desk staff(107)
Classy environment(89)
Easy to get around(61)
Convenient parking(42)
Perfect for business trips(30)
Would stay again(27)
Comfortable bed(26)
Close to beach(11)
Negative reviews(33)
Guest User
Light Enjoyment Double Bed Room (Smart Control + Cozy Memory Pillow)
Stayed in Nov 2024
Travel with friends
30 review
9.0/10
Great
Posted on Dec 9, 2024
Overall the experience was very comfortable and a good value.
Response from Property: Dear guest, thank you very much for your feedback. It was just a little bit away from full marks. If there are any shortcomings of the hotel, please let us know. We attach great importance to your voice and will work together to solve the problems and improve our service quality. We look forward to your visit again and wish you a happy life!
Guest User
Enjoyable Double Occupancy Room (Smart Control + Cozy Memory Pillow)
Stayed in Feb 2024
Family
22 review
6.0/10
Posted on Mar 23, 2024
Room is tidy, but Staffs are helpful. The price and room facility is not price performance.
Response from Property: Thank you for sharing your detailed review. I'm sorry that this stay did not fully meet your expectations. Regarding every valuable suggestion you mentioned, we will share it with the hotel management to find the shortcomings in the subtleties, maintain the good aspects, and improve the shortcomings. We always pursue to create a perfect stay experience for our guests. We believe that you will have a new experience next time you stay, and we sincerely invite you to come again.
Francis Yeung
Light Enjoyment Double Bed Room (Smart Control + Cozy Memory Pillow)
Stayed in Nov 2023
Family
8 review
6.0/10
Posted on Dec 23, 2023
The room is quite smelly, probably cause someone smoke in there. Staff is quite helpful though.
Response from Property: 尊敬的客人您好，非常感謝您的反饋，差一丟丟就滿分了呢，對於酒店有不足的地方，還請您多多提出，酒店沒有區分吸煙樓層或房間，如果您覺得房間煙味大，可以致電前台，我們給您換房處理，我們非常重視您的聲音，會共同努力將問題解決並提升我們的服務質量，期待您的再次光臨，祝您生活愉快！
veyis
Light Enjoyment Double Bed Room (Smart Control + Cozy Memory Pillow)
Stayed in Oct 2023
Business travellers
1 review
10.0/10
Outstanding
Posted on Nov 24, 2023
Very good hotel. The front desk is very helpful for everything. Very comfortable and reasonable price. Thank you!!
Response from Property: 尊敬的客人，您好！感謝您選擇凱里亞德酒店（深圳灣口岸店）並給予我們好評，酒店位於深圳灣繁華商圈，吃飯購物娛樂非常便利，我們將持續不斷的提升服務和客房品質，力爭給客人帶來更好的入住體驗。酒店提供入住零等待，寄存服務，免費停車，免費洗衣服務等，一樓精緻美味的自助早餐07：00-9：30，開啟您一天的活力，我們致力讓您在住店全程有最好的體驗。再次感謝您對凱里亞德酒店的厚愛，我們期待您的再次光臨！祝您和家人身體健康，生活幸福！
Zi Yang Daniel
Light Enjoyment Double Bed Room (Smart Control + Cozy Memory Pillow)
Stayed in Oct 2023
Couples
4 review
8.0/10
Very Good
Posted on Nov 5, 2023
Basic hotel but very affordable and worth the price. Clean and friendly staff. 小王 at the front desk was very helpful.
Response from Property: 尊敬的客人您好，非常感謝您的反饋，差一丟丟就滿分了呢，對於酒店有不足的地方，還請您多多提出，我們非常重視您的聲音，會共同努力將問題解決並提升我們的服務質量，期待您的再次光臨，祝您生活愉快！
Guest User
Queen Room
Stayed in Jun 2023
Other
1 review
10.0/10
Outstanding
Posted on Aug 6, 2023
nice！！
Response from Property: 您好！感謝您對凱里亞德酒店的一見鍾情！美麗的時光，不經意間會邂逅誰的眼眸，文字裏泛舟，此次與您不期而遇，感謝這份緣分，我們會倍加珍惜，期盼與您的下次相見！
Dennis
Enjoyable Double Occupancy Room (Smart Control + Cozy Memory Pillow)
Stayed in Mar 2025
Family
14 review
9.5/10
Amazing
Posted on Apr 21, 2025
The room is spacious and bright, floor-to-ceiling glass overlooking the street view, the brother in front of the stage is very polite, the cleaning aunt is friendly, and the room is very clean, close to the waterfront park, beautiful scenery and cycling, great with children. Worth buying again! Highly recommended 👍🏻👍🏻👍🏻
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for taking the time to review the Kyriad Hotel (Shenzhen Bay Port). The hotel is very convenient for dining, shopping and entertainment. There are various late-night snacks next to it. The hotel has free parking, self-service laundry, etc. The guest rooms are equipped with intelligent voice systems to bring warmth and convenience to you and your family. Thank you again for your love for the Kyriad Hotel. We look forward to your visit again with your family. I wish you a happy family and a smooth work!
Guest User
Light Enjoyment Double Bed Room (Smart Control + Cozy Memory Pillow)
Stayed in Mar 2025
Business travellers
7 review
10.0/10
Outstanding
Posted on Apr 5, 2025
Overall, I was very satisfied. It was clean and sanitary. The room was very smart and I could control everything with Xiaodu. It was cold recently and it was very comfortable with the hot air. The breakfast was also good. It was next to the street but not noisy at all. The environment was very good. It was very close to Shenzhen Bay the next day.
Original TextTranslated by Google
Response from Property: Dear guests and friends, hello! We are honored that you chose to stay at the Kyriad Hotel (Shenzhen Bay Port) and share your wonderful vacation with us! You brought us such a subtle review, and also brought great accommodation and travel suggestions to other guests who are about to stay. In Kyriad, you can be intoxicated by the tranquility and comfort brought by low-key and luxury, and experience the sunshine, joy and freehand life. Sincerely look forward to your staying at the hotel again and sharing more happy times with us, thank you!
Guest User
Queen Room
Stayed in Feb 2025
Other
1 review
10.0/10
Outstanding
Posted on Mar 30, 2025
Environment: Clean and tidy The hotel near the school is simple and fast The facilities are complete: The desk is also simple and generous The TV is also clear and visible The only downside is that the bed is too high🥱
Original TextTranslated by Google
Response from Property: Dear guest, hello! I am your online butler "Xiao Kai". Thank you for taking the time to give a sincere review of Kyriad Hotel Port Branch. We pay great attention to your feedback and look forward to seeing you again!
Guest User
Light Enjoyment Double Bed Room (Smart Control + Cozy Memory Pillow)
Stayed in Feb 2025
Other
37 review
10.0/10
Outstanding
Posted on Mar 6, 2025
The room was very clean, and we upgraded the room type for free. The room was not along the road and was not noisy. The service was very friendly, and there was free parking. It was not far from Shenzhen Bay, very convenient.
Original TextTranslated by Google
Response from Property: 尊敬的客人，您好！感謝您選擇凱里亞德酒店（深圳灣口岸店）並給予我們好評，酒店位於深圳灣繁華商圈，吃飯購物娛樂非常便利，我們將持續不斷的提升服務和客房品質，力爭給客人帶來更好的入住體驗。酒店提供入住零等待，寄存服務，免費停車，免費洗衣服務等，一樓精緻美味的自助早餐07：00-9：30，開啟您一天的活力，我們致力讓您在住店全程有最好的體驗。再次感謝您對凱里亞德酒店的厚愛，我們期待您的再次光臨！祝您和家人身體健康，生活幸福！
Anonymous User
Light Enjoyment Double Bed Room (Smart Control + Cozy Memory Pillow)
Stayed in Feb 2025
Travel with friends
2 review
10.0/10
Outstanding
Posted on Mar 10, 2025
The hotel has a great location, free parking, late check-out, and very comfortable service❤!
Original TextTranslated by Google
Response from Property: Dear guest: Hello, thank you for your review! The hotel advocates "heart service". We are trying our best to find opportunities to provide you with services and provide you with a more satisfactory and comfortable rest environment! Your satisfaction is our pursuit! We look forward to seeing you again.
Guest User
Sunshine Room (Double Bed)
Stayed in Jan 2025
Family
15 review
3.0/10
Posted on Feb 3, 2025
The room was super dirty. I really didn't expect to live in a hotel with such poor hygiene in Shenzhen. When I was going to rest on the first night, I found blood all over the bed. I called the front desk and the aunt came to change it. The aunt said that life was not enough during the Spring Festival, which was understandable, and her attitude was also very good. I thought, forget it, don't worry about it. As a result, the garbage in the room was not cleaned up on the second day, and the hygiene was almost not done. When I checked out on the third day, there was no breakfast at 9.20, and all the food was empty. The attitude was also very bad! ! I can only say that it is relatively close to take a taxi to Shenzhen Bay Port and Shekou Ferry.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your visit. We are sorry that we did not bring you a good stay experience and are deeply sorry for the inconvenience. Regarding the problem you mentioned, we have reported it truthfully and will conduct full staff training in the hotel in the future. We apologize to you again. We will continue to strengthen the customer service capabilities of our employees and serve you wholeheartedly to ensure your satisfaction. I sincerely apologize to you again and wish you a happy life, a smooth work, and a happy family!
Guest User
Light Enjoyment Double Bed Room (Smart Control + Cozy Memory Pillow)
Stayed in Dec 2024
Solo travellers
4 review
7.2/10
Posted on Jan 15, 2025
I felt that the prices in Shenzhen were different. The room was right next to the elevator. The whole layout was a bit strange. The bathroom door blocked the sink when opened. But it was fine for just sleeping.
Original TextTranslated by Google
Response from Property: Thank you for sharing such a detailed review. We are sorry that this stay did not fully meet your expectations. We will share every valuable suggestion you mentioned with the hotel management, find out the shortcomings from the subtleties, maintain the good aspects, and improve the shortcomings. We always strive to create a perfect stay experience for guests. I believe that you will have a brand new experience when you stay next time. We sincerely invite you to come again.
Anonymous User
Light Enjoyment Double Bed Room (Smart Control + Cozy Memory Pillow)
Stayed in Dec 2024
Solo travellers
2 review
10.0/10
Outstanding
Posted on Jan 14, 2025
I stayed in this hotel on a business trip some time ago and had a great experience. The room was clean and tidy, the layout was warm and comfortable, and the bed was very relaxing. The front desk checked in quickly and introduced the surrounding area enthusiastically. When I checked out, I left something behind, and the staff contacted me immediately and was very responsible. I sincerely recommend it to everyone. It will be a great choice for future business trips or travel.
Original TextTranslated by Google
Response from Property: We are very glad that you had a pleasant stay in our hotel. Your satisfaction and good comments are our greatest pride. We will take your suggestions and feedback as an important reference to improve service quality and facilities. Thank you for your support and enthusiasm, and hope to serve you again!
KingLeisurely
Light Enjoyment Double Bed Room (Smart Control + Cozy Memory Pillow)
Stayed in Dec 2024
Other
20 review
10.0/10
Outstanding
Posted on Jan 12, 2025
The hotel's facilities are complete and the service is thoughtful. It is a very nice hotel. The rooms are spacious and bright, and the beds are comfortable, allowing me to enjoy a good sleep.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for choosing Kyriad Hotel (Shenzhen Bay Port) and giving us a good review. The hotel is located in the prosperous business district of Shenzhen Bay, and it is very convenient for eating, shopping and entertainment. We will continue to improve the service and room quality, and strive to bring guests a better stay experience. The hotel provides zero waiting for check-in, storage service, free parking, free laundry service, etc. The exquisite and delicious buffet breakfast on the first floor is from 07:00 to 9:30, which will start your day's vitality. We are committed to giving you the best experience throughout your stay. Thank you again for your love for Kyriad Hotel, and we look forward to your visit again! I wish you and your family good health and a happy life!