Guest Reviews of TRUE GO S Hotel (Shenzhen Nanshan Nantou Ancient City)
9.7/10
Excellent
2287 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.7
Amenities9.7
Service9.7
Cleanliness9.7
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All reviews(2287)
Positive reviews(2269)
Reviews with photos/video(455)
Awesome amenities(336)
Friendly front desk staff(186)
Classy environment(182)
Delicious breakfast(74)
Would stay again(72)
Perfect for business trips(55)
Close to metro(12)
Negative reviews(18)
Hu junhui
Superior Queen Room
Stayed in Dec 2024
Business travellers
30 review
10.0/10
Outstanding
Posted on Jan 4, 2025
The staff at counter is very helpful , hotel surrounded by restaurants. Quite a pleasant stay at nanshan
Response from Property: Dear guests: Hello, thank you for your recognition of us. Every need of the guests is the direction we strive for. We will definitely work harder and look forward to your next trip, where we can create a more perfect service for you.
Guest User
Superior 2-bed Room
Stayed in Apr 2025
Family
8 review
10.0/10
Outstanding
Posted on Jun 2, 2025
A nice quiet area near the Nantou Ancient City. The rooms were clean and quite well laid out. The staff were all very helpful and polite too.
Response from Property: 小秋非常感謝您對我們的認可與支持,茫茫人海能與您相遇,小秋非常感謝您選擇我們秋果酒店!在秋果,我們希望您的每次出行,都能留下美好的回憶和滿意的入住體驗。很感謝您認可我們的服務,這是我們應該做的,我們也將不斷提升做的更好!我們所有的小夥伴都會對每一位客人都像老朋友一樣,親切温暖,這就是秋果!希望給您不期而遇的温暖,歡迎有時間常來
Yi Jun
Business Queen Room
Stayed in Apr 2025
Business travellers
2 review
10.0/10
Outstanding
Posted on May 15, 2025
Great stay and almost everything are perfect. Even though the building looks a bit old but please don’t let it stop you from staying in this hotel. Will return again.
Response from Property: 尊敬的顧客,您的肯定是我們最珍貴的禮物。我們會用心呵護這份信任,不斷提升自我,為您提供更加貼心周到的服務。“隨風潛入夜,潤物細無聲”,願您的生活充滿甜蜜與温馨!
Guest User
Superior 2-bed Room
Stayed in Apr 2025
Couples
12 review
10.0/10
Outstanding
Posted on May 11, 2025
Good experience, the stuff are polite and the facility are good. Recommend for those who want to visit.
Response from Property: 感謝您對秋果的一見鍾情!美麗的時光,不經意間會邂逅誰的眼眸,文字裏泛舟,此次與您不期而遇,感謝這份緣分,我們會倍加珍惜,期待我們下次相見。祝安好!
Ricf
Superior Queen Room
Stayed in Oct 2024
Couples
3 review
10.0/10
Outstanding
Posted on Nov 11, 2024
very nice hotel, brand new, good service, will back soon,
only one thing that most of the smoking client smoke everywhere, like corridor and inside the lift...
Response from Property: Dear guests:Thank you very much for your praise to our hotel, we are your loyal service provider, but also your warm home, we will always work hard to let you feel the warmth and comfort of home.
Saudi138
Stayed in Sep 2024
Couples
32 review
10.0/10
Outstanding
Posted on Oct 20, 2024
Very good hotel with modern design. The hotel staff are polite and nice. It is also very convenient and close to mtr station
Response from Property: Dear guest: Dear guest, thank you for choosing our hotel and leaving valuable feedback. We are very happy to hear that you enjoyed a pleasant stay. Your affirmation of our services and facilities is our greatest motivation.
Guest User
Superior 2-bed Room
Stayed in Mar 2025
Business travellers
1 review
10.0/10
Outstanding
Posted on Apr 6, 2025
Nice area, near to ancient city. Many neighborhoods with great local food. Please organize a bigger cage for your cats! In this mini cage they are just suffering.
Response from Property: Thank you for your evaluation. We will take your feedback and make improvements accordingly!
Guest User
Superior Queen Room
Stayed in Aug 2024
Couples
2 review
10.0/10
Outstanding
Posted on Sep 21, 2024
Second return to this hotel. Love it. Everything is great. Very clean. Highly recommend.
Response from Property: Hello, distinguished guests! Thank you very much for your recognition of Xiaoqiu. As a newly-risen urban humanistic boutique hotel, Qiuguo starts from the feelings of customers. Xiaoqiu has prepared Xiaodu smart system for you in the guest room, and French Senna toiletries. Supplies, Japanese toilet seat disinfectant, star-level bedding, etc. are all carefully prepared by Xiaoqiu. Xiaoqiu has won unanimous praise from many business travelers with its warm and comfortable service quality. You are welcome to visit again!
Mun Ling
Superior 2-bed Room
Stayed in Apr 2025
Family
2 review
10.0/10
Outstanding
Posted on Jun 2, 2025
Very nice & clean hotel. Let us checked in as early as 9 am. Very good 👍
Response from Property: 尊敬的顧客,感謝您對我們服務的稱讚!為您提供周到貼心的服務是我們的宗旨,您的滿意就是我們最大的追求。我們會一如既往地保持熱情和專業,讓您在每一次的消費中都能感受到家一般的温暖期待再次為您服務!
Guest User
Business Queen Room
Stayed in Nov 2024
Couples
9 review
10.0/10
Outstanding
Posted on Dec 29, 2024
Great location and service.
Response from Property: 尊敬的賓客:您好非常您選擇入住我們同時葉同時也非常您與我們分享及反饋,我們會採取您的反饋設施改善,豐富我們的早餐類型,希望您給我們一個改善的機會,您下次入住時希望您能看見我們的改善,讓您有更佳的入住體驗,祝您生活愉快!
CY
Ex Gratia Twin Room
Stayed in Dec 2024
Other
3 review
7.0/10
Posted on Feb 7, 2025
this hotel is good at facilities except air conditioning. spacious, with free soft drinks provided. hairdryer, fridge, tv, toothpaste and toothbrush 🪥, they have got all except the air conditioning works at times, staff is helpful. overall high cp value
Response from Property: 尊敬的客人:您好!對於此次空調打不開給您造成的困擾,我們萬分愧疚。我們迅速安排了專業維修人員對空調進行了全面檢查,發現是線路接觸不良導致的問題,現已維修完畢,空調可正常使用。
Guest User
Stayed in Nov 2024
Solo travellers
1 review
10.0/10
Outstanding
Posted on Jan 5, 2025
Pretty good, service is nice, bunch if amenities and close to transport stations and the Fun² Mall
Response from Property: 非常感謝您對我們酒店的讚美,我們是您的忠實服務者,也是您的温馨家園,我們會一直努力,讓您感受到家的温馨和舒適。
Reinhardt Ezekiel
Superior 2-bed Room
Stayed in Oct 2024
Family
1 review
6.0/10
Posted on Nov 29, 2024
As tourists, the locations weren't that convenient, next time we would book closer to the Futian area. The room has a consistent sewerage smell. We could bear it as we were only staying 2 nights. Apart from that, the room was generally clean and the staff were friendly too. Laundry facilities are helpful. Non-existant gym.
Response from Property: Dear Guests:We apologize for any odor issues you may experience during your stay. We are constantly working to improve our cleaning standards and maintenance services and will ensure that this does not happen again. Thank you for your feedback and we will do our best to make your stay even better. We appreciate your feedback and sincerely apologize for the room odor you experienced during your stay. We will immediately investigate the issue you mentioned and take the necessary steps to resolve it. We hope you will reconsider staying at our hotel and give us a chance to serve you better. First of all, thank you for your feedback, we are very sorry for the room odor you experienced during your stay. We will investigate the issue further and take some additional steps to resolve the issue. We value your feedback and hope you will consider staying with us again and feel our improvements. We appreciate the problem you mentioned in your feedback and sincerely apologize for the room odor you experienced during your stay. We have already started to take steps to address this issue and ensure that our housekeeping and maintenance standards are met. We value your feedback very much and hope that you will give us a chance to serve you better. First of all, thank you for your feedback on our hotel and apologize for the room odor you experienced during your stay. We have been working hard to improve our housekeeping and maintenance standards and will continue to take steps to ensure this does not happen again. Thank you for your understanding and support, and we look forward to providing you with better service.
BY LIEW
Special Queen Room
Stayed in Apr 2025
Business travellers
5 review
10.0/10
Outstanding
Posted on Jun 3, 2025
Environment great, clean and good location.
Response from Property: 巴金説“美好而又温暖的東西在記憶深處”,記憶是温暖,温暖是記憶,滄海桑田,記憶中的温暖,永恆不變。希望秋果會是您記憶裏永遠的暖。祝安好!
辰皮橘子
Business Queen Room
Stayed in Dec 2024
Couples
8 review
10.0/10
Outstanding
Posted on Jan 31, 2025
Goodhotel nice romantic way of getting the kids wthe nice happy 😊
Response from Property: 親愛的賓客您好,感謝您用心的點評。您的點評是對秋果S店的認可,我們一直很重視每位入住賓客的感受,一切從顧客的感受度出發,全新的設施設備,超標配的選材,精簡的對客流程,我們本着為服務好每一位顧客的原則,讓來本店的每一位客人都能有到家的感受而努力,歡迎您隨時關注我們,希望下次來能給您帶來新的體驗,衷心地期待您的再次光臨,我們在秋果等您噢~