Xing Hang Heng Yue Hotel (Shenzhen Airport Terminal T3)

Xing Hang Heng Yue Hotel (Shenzhen Airport Terminal T3) Reviews

Xing Hang Heng Yue Hotel (Shenzhen Airport Terminal T3)

No. 22, Hangkong Road, Sanwei community, Bao'an District, Shenzhen, Guangdong, ChinaView Hotel Details
Xing Hang Heng Yue Hotel (Shenzhen Airport Terminal T3)
Xing Hang Heng Yue Hotel (Shenzhen Airport Terminal T3)Xing Hang Heng Yue Hotel (Shenzhen Airport Terminal T3)Xing Hang Heng Yue Hotel (Shenzhen Airport Terminal T3)
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Xing Hang Heng Yue Hotel (Shenzhen Airport Terminal T3) Guest Reviews

4.2/5
1333 review
Verified reviews
Location4.1
Amenities4.1
Service4.3
Cleanliness4.1
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All reviews(1333)
Positive reviews(1240)
Reviews with photos/video(122)
Offers pick-up/drop-offs(200)
Easy to get around(84)
Classy environment(80)
Close to airport(70)
Delicious breakfast(49)
Strange smell in room(36)
Friendly front desk staff(35)
Delicious buffet(9)
Negative reviews(93)
Pavena
Exceptional Double Bed Room (Business Premium)
Stayed in Dec 2024
Couples
7 review
3.7/5
Posted on Jan 12, 2025
Hotel has free pick.up/drop off, not far from airport good for night flight. Reception cant speak English but has guide chart to communicate. Breakfast is Chinese style with a few choices. Suit for the price, cleanliness should improve.
Response from Property: Dear guest: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. We are really touched to see your satisfaction and affirmation. We will continue to work hard and be ready for you to come back at any time.
Guest User
Exceptional Double Bed Room (Business Premium)
Stayed in Nov 2024
Solo travellers
6 review
4.2/5
Very Good
Posted on Jan 3, 2025
This hotel's was nice for staying at the airport, and it was relatively clean. However, while I was showering, a huge cockroach came out, and I was forced to kill it. I know southern China has huge cockroaches, but I am still scared of the big ones. The hotel did let me borrow bug spray after I killed it. They also spoke no English, so I had to have a Chinese friend call for me to be picked up at the airport. If it weren't for the cockroach, I probably would have considered staying again. The cockroach doesn't look as big in the picture.
Response from Property: Dear guest, thank you for choosing to stay and giving us feedback. We are deeply sorry for the unpleasant experience you had. Your suggestion is very important. We have already fed it back to the housekeeping department and made improvements immediately. We believe that our colleagues will be more attentive in serving guests in the future. We apologize again for your displeasure and look forward to your next stay to experience our better service.
Guest User
Exceptional Twin Room (Business Premium)
Stayed in Jan 2025
Business travellers
4 review
1.5/5
Posted on Mar 4, 2025
Very unclean and run down. But it was convenient when i came to Shenzhen late. Unfortunately they didnt pick me up from the airport as agreed nor answered when I called.
Response from Property: 尊敬的客人,感謝您的選擇入住與反饋。對於給您帶來的不太愉悦的體驗,我們深表歉 意。您的建議非常重要,我們已經反饋給客房部並立即進行了改進,相信日後我們的同 事在為客人服務將更加細緻。再次對您的不悦深表歉意,期待您的再次入住感受我 們更 好的服務。
hamidullah
Deluxe Suite
Stayed in Jan 2025
Solo travellers
5 review
2.5/5
Posted on Feb 14, 2025
The price is cheap but the worst hotel too much bad smell in the room and washroom cannot charge mobile because most of sockets are damage overall the room is also not same as the pictures show on the app
Response from Property: Dear guest: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. We are really touched to see your satisfaction and affirmation. We will continue to work hard and be ready for you to come back at any time.
Guest User
Exceptional Double Bed Room (Business Premium)
Stayed in Jan 2025
Business travellers
3 review
1.2/5
Posted on Feb 21, 2025
Can not recommend this hotel. It’s a 1 star hotel, probably good for taking a nap between 2 flights
Response from Property: 尊敬的賓客: 您好!非常感謝您對酒店的支持和各方面的認可,我們所做的一切都衹為 每一位賓客帶來不一樣的度假體驗,看到您的滿意和肯定,我們真的是非常的感動,我 們會繼續努力時刻準備着您隨時回來。
Bilgeeshd
Exceptional Twin Room (Business Premium)
Stayed in Dec 2024
Travel with friends
7 review
4.7/5
Amazing
Posted on Jan 15, 2025
The service was good. Most importantly they have free airport transit at morning. We were so glad that we saved taxi money
Response from Property: Dear guest, thank you very much for your support to the hotel. We are still a little disappointed that we did not receive your full 5-point praise. It may be that the hotel still has some shortcomings. I hope that you can point out our shortcomings when you come next time. We will try our best to do better. We serve with our heart so that every guest who comes to the store can feel the warmth of home. I hope that our service can bring you more surprises and touches. I look forward to your next visit!
Guest User
Exceptional Double Bed Room (Business Premium)
Stayed in Oct 2024
Solo travellers
9 review
4.2/5
Very Good
Posted on Dec 2, 2024
I chose this hotel because of 2 main reasons. First it’s very close to the airport and second, they offer airport transfer for free. Overall the stay was nice, can get a proper sleep, the room is clean and have the basic amenities for transit and rest. Only when I arrived at the airport, it was quite difficult to find the transport to hotel. Because of the communication, and I have no idea where and how to find the transport. It’s better and easier if you speak the language. For the location, it’s approx 1km from bus station and 40 mins from the city centre. Understandable because airport is normally quiet far from the city. I just stay here for transit so not really a big issue. Overall, it’s worth the money for the price.
Response from Property: Dear guests: We are glad that you and your friends have had a wonderful holiday in our hotel. Your comments are the best affirmation and encouragement for our service. We still have many preferential activities. Please continue to pay attention to us and welcome you to visit again!
爱玩的猫
Exceptional Double Bed Room (Business Premium)
Stayed in Aug 2024
Business travellers
24 review
3.0/5
Posted on Oct 17, 2024
i arrive at shenzhen airport around 3.30am in the morning, waiting for hotel transport about 45 min. in a cool raining night . the room is smelly, the breakfast is very simple. but cant expect more for the paying of the price. Not that recommended in overall.
Response from Property: Dear guest, thank you for choosing to stay and giving us feedback. We are deeply sorry for the unpleasant experience you had. Your suggestion is very important. We have already fed it back to the housekeeping department and made improvements immediately. We believe that our colleagues will be more attentive in serving guests in the future. We apologize again for your displeasure and look forward to your next stay to experience our better service.
Guest User
Exceptional Double Bed Room (Business Premium)
Stayed in Jan 2025
Solo travellers
18 review
3.0/5
Posted on Feb 9, 2025
facility is fair, aircondition system need to be improved
Response from Property: 親愛滴客官您好,非常感謝您對酒店的支持,沒有得到您全 5 分好評,我們心裏還是有 點點的失落,可能是酒店還有做的不到位的地方,希望客官您下次的到來能給我們指出 我們的不足,我們會努力做到更好,我們用心服務讓到店的每位客官都能感受到家一般 的温暖,希望我們的服務能給您帶來更多的驚喜和感動,期待您下次到來!
GREGORY NEAL
Exceptional Double Bed Room (Business Premium)
Stayed in Aug 2024
Business travellers
3 review
4.0/5
Very Good
Posted on Sep 15, 2024
Good for price. 25 minute walk from metro. Nice to have the Airport Shuttle service. Comfortable bed. Strong a/c.
Response from Property: Dear guest: Hello! Thank you for your 5-point review! Every city has its own reasons to be missed, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. I hope Xinghang will be the warmest and most unique one in your memory! Come back to Xinghang often, and I wish you: well!
Mandy
Exceptional Double Bed Room (Business Premium)
Stayed in Dec 2024
Business travellers
1 review
3.5/5
Posted on Jan 3, 2025
Good enough for stay due to transit. A lot of eating spots nearby.
Response from Property: Dear guests: Hello! Thank you for your full five-point evaluation. We will continue to work hard with your encouragement and support. I believe we will do better! Thank you for your continued support! I wish you a safe and happy life!
Luoxiaojie
Standard Single Room
Stayed in Sep 2024
Business travellers
22 review
5.0/5
Outstanding
Posted on Oct 17, 2024
From Airport to hotel about 4 km 15 min for taxi very easy and and comfortable.
Response from Property: Dear guests: Hello! Thank you for your full five-point evaluation. We will continue to work hard with your encouragement and support. I believe we will do better! Thank you for your continued support! I wish you a safe and happy life!
ShahJee
Exceptional Double Bed Room (Business Premium)
Stayed in Sep 2024
Family
3 review
4.0/5
Very Good
Posted on Dec 27, 2024
Near to airport and provides shuttle. Better for a single night.
Response from Property: 親愛滴客官您好,非常感謝您對酒店的支持,沒有得到您全 5 分好評,我們心裏還是有 點點的失落,可能是酒店還有做的不到位的地方,希望客官您下次的到來能給我們指出 我們的不足,我們會努力做到更好,我們用心服務讓到店的每位客官都能感受到家一般 的温暖,希望我們的服務能給您帶來更多的驚喜和感動,期待您下次到來!
NangBird Journey
Exceptional Double Bed Room (Business Premium)
Stayed in Oct 2023
Couples
10 review
3.5/5
Posted on Nov 29, 2023
Great price with room, included breakfast and transportation service. Good location, near the airport and great free service for pick up and drop off. Room is quite old, dirty and smelly!
Response from Property: Thank you for sharing your detailed review. I'm sorry that this stay did not fully meet your expectations. Regarding every valuable suggestion you mentioned, we will share it with the hotel management to find the shortcomings in the details, maintain the good aspects, and improve the shortcomings. We are always pursuing to create a perfect stay experience for our guests. We believe that you will have a new experience when you next stay, and we sincerely invite you to come again.
Jennifer Liu PL
Exceptional Double Bed Room (Business Premium)
Stayed in Dec 2024
Business travellers
10 review
2.5/5
Posted on Jan 4, 2025
I will not come back again. Thanks
Response from Property: Dear guest, thank you for choosing to stay and for your feedback. We sincerely apologize for the unpleasant experience you have experienced. Your suggestion is very important. We have fed it back to the housekeeping department and made improvements immediately. I believe that our colleagues will provide more meticulous service to guests in the future. Once again, we apologize for your displeasure and look forward to your next stay with us to provide you with better service.