The Mesui Hotel Bukit Bintang Reviews

Hotel 🏨 good location but amenities provide not complete as per description, have to request from counter they just provide

Clean room, comfortable bed, hot water, and nice staffs, good room rates, highly recommended

I like the facilities .. its easy to access to any restaurant and shop .. the staff also very helpful

Just nice for a place to rest. Location is good and convenient to at the center of KL.

It’s a basic hotel but very convenient. I would stay again but would pay more for the loft rooms instead for extra space and some sunlight. Has a nice working area!

Experience at the hotel appears to have been disappointing on multiple fronts. From the refusal of an early check-in to encountering poor reception and service, along with inadequate amenities, it's evident that the establishment fell short of providing a satisfactory stay. Early check-in rejections can inconvenience guests, while poor reception and service reflect negatively on the hotel's professionalism and hospitality. Moreover, subpar amenities detract from the overall comfort and value expected from a hotel stay. These shortcomings highlight areas where the hotel could improve to enhance the guest experience and satisfaction.

1st & last stay at hotel,service sangat teruk👎🏼 Time for check in take a long time for register,& after that terus masuk bilik switch on Aircon& tv,around 30 minutes tak terasa sejuk pun something wrong with the aircon & cll receptionist need maintenance come to check..still tak okay so staff suggest change a room but my husband tak nak susahkan diorang husband I suggest tukar remote Aircon & Berhasil laa dari tak sejuk boleh laa rasa la sikit sejuk tu,part toilet pula tersangat laaa KOTOR! seriously 🤮 time for check out tunggu punya tunggu cleaner tak check lagi..I & my husband still waiting trdengar prbualan reception & cleaner tak sempat nk check katanya so nmpk laa staff reception minta supervisor diorang yg tolong naik checking bilik..AGAIN WAITING utk dapatkn Deposit sesudahnya supervisor Perempuan tu turun dengan MUKA SOMBONG! Inform dgn staff reception tu cakap bilik tu bau smoking 🚬 sedngkan my husband tak smoking pun dengan senangnya hati setelah menunggu terlalu lama staff tu boleh declare BURN DEPOSIT 🤷🏻♀️ Mudah kann diorang buat duit takda bukti ada putin rokok @ sisa habuk rokok pun terus judge,so hati hati laa you’ll yg nak check in sini,NOT RECOMMENDED 👎🏼👎🏼👎🏼👎🏼👎🏼❌

The location is good . You need to bring your own slippers and tooth brushes as this is not provided

Not so bad not so good

Front of desk forced me to go out to withdraw cash for a deposit at 11pm and only agreed to forgo deposit after the atm near the hotel was down. Bed, floor, shower was stained. Got rashes after lying on their pillow. Had to pay RM 10 for parking right infront of hotel but also had to move my car by 9an to avoid being summoned. Best part is there’s no where to move it to also. Overall bad experience. Good luck to whoever want to stay here. I tried to resolve personally with them but no reply.

Just ok normal like it .................................

charged me the full deposit 100rm for a towel stain cos I used a towel to clean up some spilt coke zero. completely ridiculous.

Bad experience. Dirty pillow case provided on the first night but charged us during checked out. Said we made the stain. That was long time blood stain on pillow case but claimed we made the stain and charging us. I said will give bad comment and they said they Ok and good for bad comment. Seem like they have much experience by doing this for extra charges. Very bad experience.

I think the air conditioning should be service commonly... It's 16° but the room's temperature feels like 26° overall just nice .